Premier Inn Buckingham

Very poor experience.
I booked this night stay with the decision made purely on the basis that I was offered the complementary breakfast.
However what premiere inn fail to tell you is that despite still advertising to this day on their website that there is a beefeater resturant at this location, giving you false hope that a drink, dinner and breakfast were available on the doorstep THERE IS NOT!
On realising only when booking in as the people in front of us questioned how was breakfast going to work with beefeater closed permanently
We asked immediately for a refund , discount,vouchers or possibility of transferring to another hotel only to be told there was no manager to speak to and only a website for contacting guest relations.
Now out of pocket for 2 breakfasts we had to go and get that from mac donalds did not live up to the promised unlimited choices.
The hotel it's self was in fairly good condition however despite always having a comfy night at all the other premiere innsvi have stayed in I had no sleep whatsoever due to the mattress having a problem on one side ( poss broken springs?) In the middle on edge this made it sink to the bed frame and also caused the bed to creak everytime you slightly moved other half of mattress was perfect. This was room 111 so I do not reccomend anyone books if they want a cooked breakfast( or continental) and avoid room 111 if you want a night's sleep.
Even had a cheek to give key card in pouch asking how I would like my eggs and advertising what time breakfast was just to add insult!

We booked this hotel with the offer of a complimentary breakfast for two adults and two children. A few days before we arrived, I received an email mentioning that the adjoining restaurant would be closed for refurbishment. We were very disappointed but went ahead with the trip as we had paid for the hotel anyway. Why would the restaurant close for refurbishment during half-term school holidays? The free pastries offered in the hotel reception didn't do much to hide our disappointment. We will think again before taking up another offer from Premier Inn.

The hotel itself was good. Bedroom was clean and quiet. Sleep was also good
The only problem we had was the beefeater next door was closing so we werent able to book and eat. We should have been told about this when we booked, we had to travel to eat elsewhere

Great location brilliant staff especially Teagan on check in she was friendly helpful polite and just a really nice young lady, 😁😁

Awful! Arrived, walked into the room we was given…lights were on, curtains closed, room had not been cleaned and smelt! Dirty towels!
Room door did not close or lock either to top it all off!!

Stayed here for a business trip recently and was so nice to have someone so approachable and helpful on the desk.

Thank you Farzana for all of your help!

Just checked in at premier inn Buckingham great service lovely lady on desk as you expect from premier inn service with a smile

Friendly staff, clean and comfortable room. Thank you!

Arrived early at 11 (paid extra for an 11am check in) to be told our family room wasn’t ready for us. We needed to get ready for wedding so accepted they would sort it.
Got to room found it set up with a cot bed (my boys are 10 & 15!) one towel and nothing much else.

Went to get ready at venue instead and got home to find still only 1 towel and 2 mugs for 4 of us - no signs of life at reception at any point.

Whilst beds were comfortable and it was literally then only a place to sleep/brush teeth - for over £100 I would have expected better… just getting the basics right…. Wouldn’t go back

Toilet seat broken
Body fat on shower head
Dust webs on walls
All electrical items out of date
Door hanger in bathroom broken / missing
Only 1 towel for 2 people
Reception unable to hear us due to wearing earphones and listening to music
No information regarding where to get breakfast in the morning
No WiFi information

The hotel is in a great location for people attending Silverstone - just 15 mins drive to the south. As with anywhere when the Grand Prix is on the rip off begins and £698 is the price for 2 nights. I obviously knew this and accepted although ridiculous as the location was good and I'd just have to suck the cost up.
The hotel shows a very obvious lack of care and maintenance - the first room we had the tv didn't work so we got moved to another. In this room the shelving was literally hanging off the wall and 2 of the 3 towel rails in the bathroom were missing. In general the rooms look run down and uncared for. And all the time you are there - day and night there is regular noise from some sort of plant equipment - lasts for a minute or so at a time but very loud and regular.
We ate on both evenings in the Beefeater across the road, the service was good and the food arrived quickly - it's the usual fairly bland stuff - nothing exciting but ok.

I was double charged and no one is available to work on this problem. Having to dispute with my credit card.

You can't beat a Premier Inn! There is a large, free car park. The bed was very comfy and with the blackout curtains this allowed a great night's sleep. We didn't hear any noise from inside or outside of the hotel.

Overall good experience. Clean & tidy bedroom. Room smells fresh.
Welcoming was excellent and helpful
I had breakfast and it was nice, breakfast room was big enough and didn't wait too long to be served.
Location is good and very quiet.
Better update your Google postcode as it took me to a wrong location however the sign I've spotted on the nearest roundabout was helped me reached out.

Pillows and bed were comfortable but the room needs more time to clean properly . Staff were friendly, didn’t get informed about registering car on system for free parking but did it in the end, plenty of parking spaces. Beefeater restaurant right next door, also friendly staff .

We stayed at this hotel on Good Friday for the day/evening.
First impressions were very good, nice big car park and very friendly receptionist.
When we got to our room we discovered they had left the kids a special Easter treat which was a lovely touch!
The room was clean and beds were comfy.
If I had to complain about anything… maybe the room can feel a little cramped with 4 of us sharing but it was for one night so really don’t mind and the shower head dripped a little after use so we had to tie a towel round it so it didn’t keep us up in the night. Otherwise there was nothing wrong with our stay.
We ate in the beefeater for an evening meal and for breakfast. Both meals were lovely and although busy in the evening the staff were prompt at taking our order and delivering our meals.
We were attending a race event at Silverstone and the location of this hotel was perfect for it.
We would definitely recommend and will be back later in the year!

The bed was very comfortable, the rest of the stay wasn't. The bed had good pillows, the bathroom was absolutely disgusting, mould on the walls and ceiling, cracks in the plaster, dirt in the shower grout. The Restaurant left a lot to be desired breakfast really bad, half cooked food.

We have stayed here before and took advantage of a good half term deal.
We paid £120 for a family room, breakfast and 2 course evening meal
Good WIFI and safe parking with a Beefeater restaurant within 50 metres
The room was clean and tidy as we would expect from Premier . It’s well situated for National Trust and our visit to Bletchley Park code breaking station
We gather it’s very popular for Silverstone
Special “shout out” for Tina the Receptionist!

Just what you’d expect from a standard premier inn. Plenty of free parking. Supermarkets & costa on your doorstep. Polite staff, clean room and everything in working order. Standard premier inn breakfast at restaurant. No issues apart from WiFi is bad. But I find that a lot at premier inns.

Friendly welcome easy check-in and a very clean comfy room. Especially like the lighting options and a decent shower and bed. Heating worked really well too as it was a cold night. Really handy location as travelling from east to west and needed a stop halfway (was close enough to main road links but without being on top of the busy traffic, as on a retail park tucked away). Buckingham a 5 min drive away and this had some top-notch options for food/social and a decent car park.