Premier Inn Bury St Edmunds North - A14

We arrived late travelling from Somerset and Justin was extremely helpful sorting out our check in and car park arrangements.
The following morning we had a late breakfast and were pleasantly surprised by the care and attention we received from the breakfast team comprising
Fran, Lisa And Sigyn who went above and beyond our expectations from this hotel chain.
As we had a funeral to attend later the same day we were able to use the foyer as a waiting area before we departed. During this time the staff were always asking if there was anything we needed, again a lovely touch.
We would definitely use this hotel again if and when we are in the area.

We randomly pucked this Premier during a long journey when it became clear we werent goung to make it to pur destination that night due to multiple diversions. We arrived after midnight after 6 hours of driving and received the warmest of welcomes from Lauren and Liam. When they heard of pur journey they wanted to make sure we had a drink and checked we haf eaten. We sat at the bar for half and hour and Liam was bery attentive. Wr had a lovely room, very comfortable bed and when we came down for breakfast Liam had just finished his duty and but came over to ask if we had slept and again after we had finished our fabulous breakfast.

First class for absolutely everything.
Such efficient, happy staff. Very clean and warm, comfortable accommodation with fabulous food.

Only one size pillow that always gives me a stiff neck (no alternative pillows available at reception). The only saving grace to this hotel was it wasn’t located near a busy road junction so not too much traffic noise. Breakfast buffet was ok

Absolutely fantastic hotel. the room was small but comfortable, the new menu is delicious with a lot of choice. The staff made me feel welcome as soon as I walked through the door.

On 15th August 2025 myself and my now wife had the first part of our Legal ceremony. We stayed at the Premier inn A14 with our best friends and witnesses who unbeknown to us had spoken with the premier inn on our arrival and asked for our room to be able to check in early and gave them a just married banner to put in the room for us while we were out. The staff at Premier inn A14 done more than just that they even left us a bottle of champagne on ice waiting for us on our arrival back at the hotel at no charge. Thank you to the staff members who did all this for us you know who you were, it was very much appreciated. Many Thanks

Always enjoy staying at Premier in, but this time want to say a special thanks to France. When there was a small fault with the aircon in our room on a very hot night, she really went out of her way to quickly solve the problem. Thank you!

Stayed at this hotel for a trip to the races. We were looked after really well by Lisa throughout the evening, who took the time to recommend places to visit in Bury. We also had a great breakfast and we'll definitely be returning in the future.

Mason was so helpful just want to say thank you!
Just a short stay but as always premier in is not the prettiest but always a good nights sleep 😴 the beds are so comfortable

Amazing service upon check in and during the stay, very friendly staff, always attentive and helpful. The room was very clean upon arrival and is very quiet, just perfect!

I didnt stay here for a night but i came to visit my mother in law for her 70th birthday, place was really clean and the staff are so welcoming. Breakfast was fantastic and a good deal for just £10.99 and even my kids got to eat for free! Will definitely be coming back again soon

Great location for access, clean rooms, great food and a nice bar. Staff were incredably freindly and welcoming. Would deffinately stay here again

It began so well with the easy check-in, but spiralled out of control after that. We stayed in room 218 on Friday night of 11 July. Dinner of fish and chips was inedible: dry, burnt and oven cooked to death. Cheap and nasty. The peas were hard and the chips no better than your local’s frozen. The mac’n cheese is tiny at £14 with one tiny piece of garlic bread served.

The hotel kindly left us a poo stained towel which we discovered before breakfast!!! Enough said about that. The queue for breakfast with impatient parents staring at empty tins where bacon, eggs, mushrooms and hash browns should be was a sad parade. We consumed their tired continental, just to be safe.

The only saving grace was the aircon in the room, and the pleasant staff members. A shockingly unpleasant and expensive stay.

Premier Inn North is a fantastic place to stay. The staff are excellent - super helpful. The car park is safe and so too is the local area. The rooms are clean, comfy and suitable for short overnight stays. I’m here every week and the staff make it feel home from home. (The breakie is great too).

Great hotel and great staff. The team were fantastic and made me feel welcome from the moment I arrived. Highly recommend.

I stay at this Premier Inn as it is convenient for work and on average 1-2 nights per month. This hotel is definitely deteriorating and needs an upgrade. Reception staff are always lovely and efficient. I only booked a standard room as they are getting very expensive. On arrival in the room (213) I was pleased to see a card on the side exclaiming how good the beds are. Alas mine was awful and made a loud squeaking noise every time I turned over and was very uncomfortable so I didn't get much sleep. The shower head holder was also broken so I had to limbo under to have a shower. The room was near to the main road and is only partially double glazed so lots of noise to disturb sleep. Its such a shame to see it deteriorate as its really handy with a big Tesco next to it so you can buy something to eat if you don't want a "ping" meal offered from a limited menu in the Premier Inn itself. Come on Premier Inn you can do far better as I have stayed in your recently upgraded Premier Inns in other locations.

Rooms are ok staff polite
But food it awful burger is like rubber to much microwave terrible food will not eat that crap again all microwave crap. Curry microwaved way too long how can they charge that much. Definitely ain't any chef here that's for sure. Better of eating for the chippy up the road

We have just got back from a lovely stay at this hotel. Great welcome at reception by Lisa, very friendly lady who gave us some great recommendations of things to do with the children. Really nice breakfast, no issues, will definitely be returning.

Thank you to the staff, especially Lek for your friendly and helpful service with my visit with my disabled elderly father - a relief when having an accessible room and premises - it's very difficult to get proper accessible rooms when traveling. Booking was made easier with Premier Inn's Accessibility service number for booking

Check in 3pm. Room not ready. Got to room. Horrible noise. Thought it was air con. room.316. Went to reception who said yes aware. Can't do anything about it! Sounded like a train going through. Had an awful night sleep. Disappointed that staff didn't care. Had meal deal. Menu . More items not available. Breakfast even worse. Don't waste your money on this place.