Premier Inn Portsmouth Dockyard

I arrived at the hotel after a 7 hour journey due to weather to be told I was 20 minutes early for early check in. Im a social worker and went to do my visit and got back at 5.30. I couldn't book in via the machine and was turned away from reception by the lady saying she was the only person here and to try. She seemed very stressed. When I could not check in via the machine she took my details, she was very curt and rude and when I asked about dinner she said I wasn't entitled under my booking,which I am
I waited 2 hours for a slot for dinner and asked for a gluten free menu, as I hadn't brought my phone.to dinner and to view the menu you need to scan for options. When I asked for a gluten free menu, I was given 3 vegan options menus and no gluten free options. This has to be the WORST premiere inn experience I gave ever had and will not stay in one again.

Excellent hotel and even better staff. We had minimal problems during our stay and when we did it was sorted out quickly and with a smile.

Excellent value for money, close to the shops, bars and dock.

Attention to detail for dietary needs was the best we've experienced

I rate it 5 star !!…. Location perfect, rooms excellent , staff friendly and helpful
We couldn’t have asked for more and we will definitely be back

This is a great hotel for North-west Wales, located convienently just outside the town of Porthmadog (& opposite the Ffestiniog/Welsh Highland Heritage Railways). It's a relatively modern Premier Inn and has two floors of 'Plus' rooms - always worth paying the extra fifteen quid a night for the extra perks. The only thing that lets this hotel down is the parking. Let's just say there's 150 rooms but only 50 parking spaces (my rough but honest estimate) so you don't need to be very clever to realise you'll be finding somewhere else to park other than the very small and inadequate car park at the hotel. Ok, there's a really big chargable car park about a 10 minute walk away but that's a ball ache if you've got lots of cases & it's pissing down! On the plus side however you'll get a great view if your room is at the back of the hotel (the mountains of Snowdon) or the front (the harbour, the heritage railway station and looking ovrt towards Portmerion). Staff are great and i'd mention two in particular. The amusing and friendly Rob who is front-of-house. The other is Ceinwen the breakfast cook. We stay at lots of Premier Inns, the breakfasts are usually OK (my gripe is the bacon is always undercooked and certain items can be cold). We've stayed at Porthmadog at least half a dozen times and you always get a great breakfast when she's on - yes, and her bacon is properly cooked!! If you consider staying in this area certainly contemplate staying here but bear in mind the parking issue

What a lovely time we had in our 3 days here clean tidy everyone very helpful and as for Leinwen the cook simply delicious thank you so much for making our stay comfortable and enjoyable

We stay at lots of Premier Inns throughout the year for work, but this trip at Preston East was part of out Honeymoon (6 nights) using the hotel as a base, even though the hotel was being refurbished it didn't affect our stay, the staff were friendly and very helpful, and Kelly went out of her way to to make sure we had a pleasant stay, Kelly even gave us a bottle of Champagne to celebrate our wedding, one of the ladies on the night shift from Moldova was also very helpful and made sure we had all we needed when checking in, our room was up to the normal Premier Inn standard. Thanks to all.

Jane, Elena & Kelly couldn’t do enough for me. Disappointed there was no dining facilities. Comfortable spacious rooms. But overall good stay

A great hotel , sadly very much let down by its lack of parking availability . Although the car park is within the hotel grounds it is available for anyone to use . Attending a weekend event at Port Meirion , we returned each evening to find no where to park . Had to then drive up into Porthmadog to find somewhere………coupled with the torrential rain every evening , it was not a great experience at 11pm at night ……..returning to hotel in soaking wet clothing with very few places in the room to put/ hang wet clothing .

We were very impressed by this hotel.
Firstly, it's position is perfect for exploring the historic city of Portsmouth.
Car parking was easy in nearby secure car parks.
The staff at the hotel were very helpful and efficient.
The restaurant served a tasty choice of food for our dinners and breakfast. We thought that the whole experience at the hotel was not only fuss free but also great value for money.
Thank you.

Very clean and comfortable, the staff were very friendly, and breakfast was excellent.
Good location for the area at a really good price.
I will return.

Had a 2-night (Friday & Saturday) stay here for a Navy reunion, had a great time and this hotel is highly recommended. The only slight issue (and I'm sure that I'm not the first guest to have commented about this) is the extra charge of GBP16 for checking-in before 15.00. Arriving at 13.45, I obviously hadn't read the small print. I went to the bar and paid GBP5 for a pint instead!! Meanwhile 2 of my mates arrived so we had a chinwag while the clock ticked down to 15.00. Check-in was easy and the room was superb.......clean, fresh and a fully stocked tea-boat. We had a table for 12 in the restaurant on Saturday night, it was busy and the service from the kitchen could very easily be described as 'slow' but our drinks were regularly refreshed by our host, a very helpful and good-humoured young lady called Chard. That kept us ticking-over, and she's obviously dealt with parties of hungry ex-Royal Navy types before!! :-)
Our stay at this hotel was a very enjoyable experience and there's no doubt that I'll be returning one day soon.

Car park discount voucher, as issued by reception does not work.
When queried , reception manager simply said that it is problem to be resolved by car park attendant- at 7pm on a Sunday night!

Disgusting place towels bedding stained food Disgusting and to top it off fined for parking on the hotel carpark I would strongly recommend staying somewhere else

Stayed here 23rd-25th,first night entering the room was a awful smell then went to use the bathroom & the toilet was dirty,this was reported but not dealt with i cleaned it myself.My partner asked if he could pay to be upgraded but was refused.Next day in daylight you could see that room 314 had not been cleaned,lots of dust & bits on floor,breakfast was good.Maybe you should get your manager to do there job & do room checks.

Another great stay. Welcoming and knowledgeable staff on arrival. We were quickly and efficiently checked in. Much more personalised than an automated check-in. Good sized, clean and tidy reception area. Premier Plus room was immaculate. For someone who doesn't usually eat breakfast, this one here is always very appealing. Well managed too as there's no queuing. The parking discount is a bonus. Looking forward to the next time.

Everything we needed when visiting for the football and Kelly on reception was lovely when we arrived to check in. Incredibly helpful and the box of chocolates was a lovely little touch.

This has to be one of the best premier inns I’ve stayed in
Room spotless
Staff excellent
Breakfast excellent
We have booked to visit again and have booked the same room for next time thanks to the manager

I had an amazing time staying at this premier inn, the restaurant was closed but the staff was amazing. I was surprised with a nice treat in my room and complimentary breakfast in the morning, would recommend staying here.

Stayed here for work lovely staff restaurant going through refurb but staff very accommodating and lovely treat in my room