Premier Inn Porthmadog

I arrived at the hotel after a 7 hour journey due to weather to be told I was 20 minutes early for early check in. Im a social worker and went to do my visit and got back at 5.30. I couldn't book in via the machine and was turned away from reception by the lady saying she was the only person here and to try. She seemed very stressed. When I could not check in via the machine she took my details, she was very curt and rude and when I asked about dinner she said I wasn't entitled under my booking,which I am
I waited 2 hours for a slot for dinner and asked for a gluten free menu, as I hadn't brought my phone.to dinner and to view the menu you need to scan for options. When I asked for a gluten free menu, I was given 3 vegan options menus and no gluten free options. This has to be the WORST premiere inn experience I gave ever had and will not stay in one again.

Excellent hotel and even better staff. We had minimal problems during our stay and when we did it was sorted out quickly and with a smile.

This is a great hotel for North-west Wales, located convienently just outside the town of Porthmadog (& opposite the Ffestiniog/Welsh Highland Heritage Railways). It's a relatively modern Premier Inn and has two floors of 'Plus' rooms - always worth paying the extra fifteen quid a night for the extra perks. The only thing that lets this hotel down is the parking. Let's just say there's 150 rooms but only 50 parking spaces (my rough but honest estimate) so you don't need to be very clever to realise you'll be finding somewhere else to park other than the very small and inadequate car park at the hotel. Ok, there's a really big chargable car park about a 10 minute walk away but that's a ball ache if you've got lots of cases & it's pissing down! On the plus side however you'll get a great view if your room is at the back of the hotel (the mountains of Snowdon) or the front (the harbour, the heritage railway station and looking ovrt towards Portmerion). Staff are great and i'd mention two in particular. The amusing and friendly Rob who is front-of-house. The other is Ceinwen the breakfast cook. We stay at lots of Premier Inns, the breakfasts are usually OK (my gripe is the bacon is always undercooked and certain items can be cold). We've stayed at Porthmadog at least half a dozen times and you always get a great breakfast when she's on - yes, and her bacon is properly cooked!! If you consider staying in this area certainly contemplate staying here but bear in mind the parking issue

What a lovely time we had in our 3 days here clean tidy everyone very helpful and as for Leinwen the cook simply delicious thank you so much for making our stay comfortable and enjoyable

A great hotel , sadly very much let down by its lack of parking availability . Although the car park is within the hotel grounds it is available for anyone to use . Attending a weekend event at Port Meirion , we returned each evening to find no where to park . Had to then drive up into Porthmadog to find somewhere………coupled with the torrential rain every evening , it was not a great experience at 11pm at night ……..returning to hotel in soaking wet clothing with very few places in the room to put/ hang wet clothing .

Very clean and comfortable, the staff were very friendly, and breakfast was excellent.
Good location for the area at a really good price.
I will return.

Disgusting place towels bedding stained food Disgusting and to top it off fined for parking on the hotel carpark I would strongly recommend staying somewhere else

This has to be one of the best premier inns I’ve stayed in
Room spotless
Staff excellent
Breakfast excellent
We have booked to visit again and have booked the same room for next time thanks to the manager

On arrival we were welcomed and check in went well , Room was perfect for our needs (7) with perfect view of the Ffestiniog Railway, Breakfasts were what was required and evening meal was 5star , was really impressed with the chef and thanked him , location was perfect with lovely morning walks, and not far from the town & train station, and family in Morfa buchan,

Look forward to our return trip in the new year ,
Thankyou
Collings family

Great room clean tidy fantastic view
Amazing Breakfast all freshly cooked
Staff very approachable great location for visiting Porthmadog

There was no WiFi signal on the side of hotel that we were staying at and TV was going in and out of connection.

Great location as was the atmosphere in the bar and restaurant. I wouldn’t go out of my way to pay extra for a premier plus room, again, when having used many standard rooms, over the years, no real difference in experience. Bed was very good as usual, shower entrance a little slippery. Coffee machine didn’t function properly and choice of coffee was poor.
Staff were excellent, friendly and approachable.
However there were not enough parking spaces, especially disabled ones, for the number of guests that the hotel can accommodate. Alternative parking is some distance away, not ideal for anyone especially the elderly and less able.

Really good locality, right in the centre of the town and really close to Portmeirion which we were visiting, roughly 10 min drive. We had a room facing the front (not booked!) with amazing views and the stream trains go right past the window. No problem for us with parking though did notice by evening the car park was pretty full. Small town so not a lot of places to eat in evening so we found the Premier Inn restaurant really useful and decent food. All staff were helpful and pleasant. Clean, spacious room with spare pillows, hairdryer, towels etc. Extra tea, coffee can be collected downstairs as they only give you a couple. WiFi not so good!

Excellent location with just a couple of minutes walk to the train station for the Ffestiniog and West Highland trains. I booked a Premier Plus room. It was really spacious, with mini fridge, iron and ironing board and walk in shower. Lovely ambient lighting, great views across the estuary and a comfortable bed! The hotel itself was one of the best I have stayed in. The staff were polite and helpful. Nothing was too much trouble for them. Will definitely stay here again.

Lovely hotel, clean. Has it's own bar and restaurant serving good food. Staff are very friendly and helpful. Has its own car park which does get busy

Ideal stop over, friendly staff, great breakfast. Good room size, everything you need, for a few days break in Porthmadog

We had a very pleasant stay at the Premier Inn in early September. The Inn was clean and the staff were helpful. We had a Premier Plus room which was spacious and had a great view over the estuary and the railway station. Parking was easy and the breakfast was good.
A great place to stay if you are visiting the railway!

My wife and Ihave been to this PI several times before. The excellence of it's location remains. That is, handy for trip on Ffestiniog/ Welsh Highland railway, handy for town, good parking.Also, great location for Glaslyn River walk etc.
However, it scores on excellent service of it's staff, who are very polite, attentative and helpful.
The breakfast is one of the better ones I have had at a PI (not that they are usually bad).
Well done by all concerned at Porthmadog Premier Inn.

My husband had booked the stay as a birthday treat for me. The hotel was clean and spacious and on arrival we were immediately greeted by friendly, helpful staff. The room itself was also clean and had amazing views. I had a lovely surprise of wine, chocolate and a really thoughtful handwritten note wising me a happy birthday. My husband had only mentioned my birthday in passing when booking but the staff had organised this surprise for me!

We thoroughly enjoyed our stay - we slept very well due to the comfortable bed and surprisingly quiet room. Both breakfast and evening meal were delicious and of a high standard and we never felt rushed in the restaurant. All of the staff we encountered during the weekend were so friendly and went above and beyond to ensure we enjoyed our stay. We will certainly stay here again when we return to see a bit more of the area.

I called the hotel to double check my room details and spoke to a gentleman called Rob, Rob was very helpful, polite and understanding.
Upon check-in I was greeted by a lady called Kellie who was equally helpful as her colleague Rob.
I would recommend this hotel and would happily stay again.