Premier Inn Leeds City Centre - Wellington Street

We would like to thank May for her kindness and help during our stay when we came to see five in concert. She was very polite and attentive and we appreciate her hard work.

It was very cold in Leeds, and the heat in our room did not work. So we were very cold. We asked staff about it twice and they tried to "reset" it, to no avail. We were told that that is just how the building is and that was that. Brrrr!

After staying in several of the huge, new build hotels, this older Premier Inn was a welcome change in some respects. The lobby has comfortable seating with a small bar and a breakfast room adjacent. My room was up two short flights of stairs (which I actually prefer to a lift that takes you 8 floors up before then needing a map to find the room) and the room itself was clean and quite spacious, with a very comfortable bed. And the breakfast was excellent; there was a large range of food, all of it looking very good. I had two poached eggs and a bowl of porridge, all made to order and the porridge delivered to the table. The kitchen staff were very friendly and polite and the whole experience at breakfast was probably the best I've had in a chain hotel in the UK.

However, the hotel was let down in other aspects. The halls and stairs were a little unclean and the outside looks dilapidated. The bar had a very uninspiring seIection of drinks. I arrived early and opted to wait in the lobby for 45 minutes to avoid the early check in fee, which I was happy to do but after 15 minutes there was a very loud alarm ringing at reception, which nobody attended to. Eventually, I went and stood outside until it had stopped. There was also quite a bit of clomping around from the room above late at night and in the morning, which was disturbing. Then, I went to take a bath and the handle of the shower / bath unit was broken. I went down to reception and the young chap said he'd be up in 5 minutes; 40 minutes later I was still waiting and eventually I had to leave. When I spoke to him again, he said they were understaffed and overworked.

With some improvements to sound proofing and exterior appearance (and maintenance standards), this could be an excellent place to stay. I would certainly recommend the breakfast and comfort of the bed.

Pleasant experience only small issue was room not ready for an 11am paid for checkin.

Wa then moved to a room that was not made up

Comfortable and very convenient for city centre. We've stayed several times and would stay again. Staff always very friendly and helpful. Good value.

Terribly let down but this one, chose to go premier as was closest for an event I was attending. Arrived at 230 so sat around waiting for check in. Room was cold (had heating on 28 over night still didn't get warm enough to take hoodie off. The breakfast was dreadful. No Yogurts and not even toast which being so cold andwould of been alot better than just bread and chewy bacon.

Stayed in a few Premier Inns and this wasn't the usual standard. Rooms very tired, beds were comfortable but room just lacked something and felt very basic. Only had 1 towel but didn't notice this until morning, there's no room telephone so can't call if you need anything. Not the best location especially if you have mobility issues. Much further from the city centre than described.
Positives, great sleep, excellent breakfast and the staff were great. Oh there's also an excellent restaurant next door (biya2)

Don’t bother, they don’t clean rooms before giving you yours, the rooms stink of hospital and you won’t sleep because you can hear everyone else walking around at all times of the night

Great friendly staff. Especially Lainey and Lucy. Would stay here again. Room clean and tidy. Breakfast was great.
Improvement: bar could have draught

Good location only 10 minutes walk from the City Centre. Car park was good and was only £9.00 for 24 hours whilst staying which is great value for money in Leeds.
Room was really clean and tidy and it was no problem to have some fresh milk provided to make a drink with.
Good night sleep as always and the breakfast it goes without saying ate far too much.
Would book this location again.

We checked in for a night on Saturday 11th October. First impressions not good and the man checking us in was bit rude as his computer had logged out, seemed a burden checking us in & tbf we only needed room cards as we had check in but the machine wasn't validating room cards.
The corridor and lift are dirty and stained as was some of the room furnishing and is in desperate need of updating.
The light sensor with card in room 228, was temperamental and it took us three goes to get lights on each time we came into the room. We did however have a good nights sleep.
Breakfast the next morning, we encountered another rude member of staff, the breakfast area so small, the asian lady checking us in was fine and we sat at the breakfast bar. When a table became free, I moved to this spot only for the other lady to be serving breakfast say "she was going to sit a family of 5 there and where had I sat before?" Someone had already taken our seat we left, so she curtly said I suppose they will have to wait a bit longer then and give me a look that could sour milk.
Literally, a minute later a 2 person table came free so I moved to that only for her to sit a couple at the table of 4. There was no party of 5.
The breakfast area is to small for the size of the hotel and if you want to reserve tables for larger parties put a reserved sign on or start booking times for people to come to breakfast at a given time to avoid congestion and people waiting.
On check out no how was your stay etc.

Parking is not 24hrs unless it's 12pm to 12pm. We had to move the car for the remainder of our stay. Friendly staff and warm welcome. Comfortable, quiet sleep.

Very easy to check in and the room we're very clean and all the staff were very friendly and helpful. Couldn't of asked for a better stay and night sleep. The walk into town was so quick and simple.

Pretty standard Premiere Inn, but there were two staff members who made it a great experience, Lainey and Lucy are both lovely and Lainey in particular really made a difference to my stay by helping me move rooms and by being so personable. Would stay again based on that alone

Absolutely lovely stay, it was so so. Clean and staff couldn't do enough for you .. we stayed 5/10 restaurant staff amazing . Reception staff so courteous and excellent customer service . Room so quiet and well kept definitely will be back again xxthank you so much for a well needed rest. X

Great stay, clean rooms, fantastic staff especially Lucy and Lainy. Would definitely recommend when visiting Leeds.

The room curtains were bad, so slept with lights entering the room, heating wasnt working and room was very cold

The room curtains were bad, so slept with lights entering the room, heating wasnt working and room was very cold

Do not go… unless you want to be stung with £9 PARKING PER DAY. Absolutely disgraceful from the premier inn to charge so much for parking when you literally have no choice given the outskirts location of the hotel. The rooms were extremely tired and need a serious upgrade. Do not waste your money and go somewhere closer to the centre.

Overall experience was good. Staff are amazing and helpful. Just disappoint with the shower situation where there was no hot water.

The ease of check in and check out was brilliant as was the cleanliness service and warmth of bath and room the location was good also and staff were welcoming and efficient