Premier Inn London Paddington - Paddington Basin

Nice hotel with great location. Recommend the walk along River Thames which is easily accessed directly opposite hotel, off the bridge.
Staff very helpful and accomodative. Breakfast magnificent! Rooms comfortable though common areas on upper floors need a bit of a paint job and maybe some new carpeting. Wifi was poor unfortunately.

The location was good near the underground. The atnosphere was just old fashioned. The room was good but one bed was like broken on the left side so we couldnt use it.. Early check in and late check out was not an option in contrast with what was saying in the website. Last but not least the sink in the bathroom and bathtub was unacceptably blocked and we had to wait while we were brushing teeth or haveing a bath. The reception was just there only for check ins.. otherwise you could feel the vibes thay they were not so willing to help the customers

!Do not stay bad experience!
Stayed here for 3 nights had no hot water rooms not tidy to standard expectations from Premier Inn rubbish on floor beds not made looked like they had been slept in already staff not friendly or understanding of the situation told us to complain to a number they wrote on a card and offered us a free breakfast which we were happy with at the time giving they had promised the showers would be working on our second day but we turned up to breakfast in the morning the queue was ridiculous but we was not told to book in advance breakfast was cold and not edible personally I have rang the number they have given me and I’m now waiting to hopefully get a refund for hygiene purposes this is unacceptable and the matter will be taken further if a refund isn’t provided

Terrible dirty towels no hot water staff rude and no interest breakfast was overwhelming and queuing for ages. Never again.

Irfan was a great friendly man with a great smile and welcoming he was so helpful with everything I need will definetly come back

No hot water for a shower, forced to get cold shower. Offered complementary breakfast but so did every other guest and they did not advise us to book breakfast ahead of time. Sink was blocked so was also unable to use sink without it overflowing.

Putney Bridge Premier Inn. A grim looking 60s concrete monstrosity. Made worse as you approach the entrance, past the filthy, broken sign and through a sea of hundreds of cigarette butts that litter the front door area. Surrounded by a broken, paint peeling, wooden fence.
Pleasant receptionist was able to fix my mistake of booking a room with a double bed instead of two single beds. The extra towel she gave us had to be handed straight back as it was badly blood stained. She was very apologetic. The room was what you would expect from this price bracket. Basic. Tea/coffee/UHT milk/ sugar sachets, kettle and two mugs. In this day and age, there really should be at least one USB charging point, luckily I was equipped with adapter plugs. Comfy bed, clean bathroom with good water pressure/ shower over bath. The place was very quiet at night time. Breakfast was very good, full fry or continental option, decent coffee/tea/ selection of fruit juices. Two machines in the foyer area dispensed travel items you might have forgotten, and a soft drink/ snack machine. Hideously expensive, use the minimart down the road 100metres. All in all, it was just about value for money, I’d certainly use it again as it was very good for tube/ bus stops.

Great location for visiting all area of central London and just minutes from local underground station. Staff were very attentive and welcoming. Our room was large and on the ground floor however was in a design recess so limited any natural light entering the room. Also the aluminium windows were cold which meant the drapes being closed to keep the room warm. Restaurant for breakfast was excellent with plentiful supplies for the buffet breakfast.

Fantastic location 2 mins from tube and a lovely walk across the bridge into Putney.
But…. This hotel is very tired and in poor overall repair. The heating did not work in our room (portable heater provided) and the room felt cold and a bit musty. The mattress was old and a bit lumpy and not of the usual PI standard. The bathroom fan could not cope with steam from shower and there was black mildew on the windows.
I didn’t complain to staff on site though as I’d heard the way they had dealt with another person complaining and they hadn’t sounded particularly sympathetic.
It’s hugely popular though presumably because of location and we heard the person on front desk telling other guests the place was fully booked for Saturday night due to winter wonderland.
I wouldn’t stay here again but I do use other premier inns a lot and they are usually far better than this.
Refurb needed !!

When we arrived the lady on reception was rude and seemed like she didn’t want to be there. The Wi-Fi was down and she asked us to pay in cash. I don’t carry that much cash on me. The next day we went out and when we came back our key card wouldn’t work had to queue to get it reset. My daughter went out in the evening. She arrived back around midnight. Her key card wouldn’t work. She went to reception. Told them the name on the booking. The staff on reception said it was not the name. Refused her entry. Luckily she rang me and woke me up so I could go down and let her in. Must have the same issue as the morning with the other key card. She was very upset. I also had paid for an early check in. But due to delayed trains we didn’t get in until 3.30pm. I asked if the early check could be refunded and the rude receptionist said no way. Also the shower needs looking at because it didnt work properly.

I knew the air-conditioning wasn't working, but didn't appreciate this meant no heating! Room initially very cold but the provided heater warmed up.
The room felt very tired - the windows rattled throughout the night and it was very noisy.
Only one large towel and one hand towel provided. Although clean, the bath had evidence of black mould on the grout and surround.
The extractor fan in the bathroom squeaked loudly when in use, and you could hear the neighbouring bathrooms too.
Water in the bath didn't get very hot, disappointing noisy bath!
The staff were great, but everything else felt a bit lacking.

The location was very good, away from the city centre, but easy access to the tube which was 2 minutes away. The food and drink was good and quite reasonably priced. Disappointed that the restaurant didn't start serving food until 6pm. We had a show booked the first night and wanted to eat at about 5pm but couldn't, so we ordered food in.
I was informed the week before our stay that the A/C wasn't working and that a fan had been put in our room. It did get rather warm at night.
The staff were efficient and friendly. The hotel is very tired looking both externally and internally, and needs a major makeover.

This is my forth time staying at the Premier inn Paddington Basin this year.
The location is great if your portal station is London Paddington and it's nice to be on the Basin away from all the traffic, but with a few nice eateries.
The hotel is warm and friendly and the staff are welcoming.
The rooms are basic but comfortable as one would expect from Premier Inn.
It is a little pricey for a Premier Inn but I guess this is taking into account the location. I will be back as it is very convenient.

Worst night stay ever family above kids banged on the ceiling hours complain nothing done next morning same again ask for refund nothing done from a long train journey to have no sleep horrid stay

Don't touch this hotel. I stayed for 5 days while working for a client and was bitten whilst in bed on 4 consecutive nights. The hotel said that I must have brought the bugs in as there were no signs of bugs! Obviously not as I hadn't been bitten before I arrived, nor after I left, so it doesn't take a genious to figure that one out.

Location easy to find. Friendly staff. Room had everything we needed including nice towels & tea/coffee tray. Option to restock coffee & tea during our stay using items set out in easy to locate trays in foyer. Really good choice at breakfast & tasted great!

Staff very friendly especially Koyel who was extra helpful. Visit spoilt by no hot water for our 2 night stay which was out of hotel’s remit but we were promised a full stay refund as compensation which was very reasonable.

Had a qr code to do self check in but got a hostile response from a colleague there. Then when checked in got told that the hotel had no hot water & was told that it would be back on by late afternoon. Next morning still no hot water. Unacceptable!

This hotel was amazing. We are both disabled to a hotel close to Paddington station was a must. Literally just across the road and our experience with all staff was excellent.

Stayed for two nights and picked due to proximity to Hammersmith for a gig (30 min walk away). Slept well and had a great breakfast, but this hotel is tired and in need of a refit. Shower was hot but water pressure poor, and the hotel was just a bit shabby. Rotten window frames which, even with secondary glazing, let in a chill and made our room really cold. Stayed in many a Premier Inn, but wouldn’t stay here again unless location was key.