Premier Inn London Kensington

We stayed here as a family and unfortunately had a number of issues that really took away from the experience. We booked two rooms and were surprised to find they’d been allocated at opposite ends of the hotel, requiring two lifts and even a tunnel to get between them. Travelling with children, this made life much more difficult than it needed to be.

Check-in wasn’t smooth either — neither of our room keys worked, so we had to go back down to reception to get them sorted. In both rooms the air conditioning wasn’t working, and one room didn’t even have any shower gel provided.

Breakfast was the biggest disappointment. There was no coffee, no eggs being replenished, and some of the staff were quite rude when guests asked about the shortages. It felt chaotic and poorly managed.

Overall, the hotel fell short of expectations, especially for a family stay. We left feeling quite let down.

Excellent service in the dining area and bar by panika and the staff very attentive and extremely friendly. Food was great

Good location, 5 minutes from Earls Court underground. This is a decent size property albeit one of their older ones. Has a lot of rooms though a slightly convoluted layout to get to some of the rooms. Tend to find a bit of value in Earls Court hotels compared to more central properties and yet 15/20 mins away so for that reason I’m giving it 4 stars not 3

We have stayed here before. The location is 2 min walk from the tube station. The hotel itself is spotless and a great breakfast. A special mention for Elizabeth on reception. My husband mentioned that we take a break at this time of year for my birthday. She arranged for prosecco and chocolates to be left in our room. She even rang in to make sure it was done. It was so very thought ful, kind and very much appreciated. Thank you Elizabeth 😊

Stayed at this hotel for a Halloween party at the end of October, wasn't expecting much, being a premier inn, but boy was I wrong!!!! The staff here are amazing and bent over backwards to make sure i had a good stay. I booked the upgraded room (512) and it was fantastic, loved the free chocolates, wish I could buy some from somewhere as were really nice. Happy Hour in the bar was great value for london with 2 drinks costing only £9! Was very impressed, special thank you to Sapana and Deanna who were working behind the bar and reception - such lovely girls with a great sense of humor.

This hotel doesn’t look much from the outside but it’s a premier inn so you know what you’re getting. I’m pleased to say this one didn’t disappoint. The room was as you’d expect. Clean and tidy with the most comfortable beds ever.
Shower and bathroom all clean and tidy and well stocked with bayliss and Harding soap. Breakfast is 12.99 which was nice and served in the bar / restaurant area as usual. However also in the area, just 2 minutes walk is a Burger King, McDonald’s, Starbucks, Costa and a few local deli shops that are just as good.
Check in was ok but took a little longer than it should have as our lead booker asked for a double to be amended to a twin. It really shouldn’t have taken as long as it did but we were all sorted after 25 mins.
That said the staff were all lovely, as ever, and the whole place was as you’d expect. One thing to note is that the hotel is on both sides of the road divided by a walkway 2 floors up. Just be mindful of that when booking and if you struggle to walk far then ensure you request a room on the reception side of the hotel. We were in room 415 (reception side) which backed onto the train line but we never heard any noise to disturb us. There’s also loads of local bars and eateries nearby too. The Nearest tube is Earl’s Court off the Piccadilly or district lines which is literally 2 minutes walk away. Should you stay here, yes. It’s a great base to enjoy and explore London. We used it as a base for an England rugby weekend. An uber to Twickenham on the Saturday at noon was £30 for a six seater and took approx 35 mins. It was £60 for the same journey on the way back at 8pm.

Elizabeth did a great job and manage to check us in before noon.
Good hotel with great mattresses and toilet.
Good service.

Was great stay here. Everything was nice. Room was good, food was amazing. Location was very convenient. Loved to comeback and stay here again.

My stay at this hotel was absolutely amazing! From check-in to check-out, the staff were incredibly kind and helpful. The room was spotless, comfortable, and full of thoughtful details. The breakfast was delicious and offered a great variety of fresh options. The location is perfect — close to everything, yet quiet and relaxing. I would definitely stay here again and highly recommend it to anyone visiting the area!

Stayed for remembrance weekend, excellant location for royal albert hall and westminster. Room vlean and comfirtable, bar reasonably priced, breakfast very good, all staff excellant, all helpful polite and fruendly.

Very average and one of the shabbier Premier Inn’s available.

Pros - the location is good and easy access to the tube, shops are nearby and you can walk to many attractions.

However, the rooms are getting old and tired and the entire place appeared to be understaffed every day.
You have to go through a tired looking walkway to get to most of the rooms which is weird, and it all feels outdated.

Breakfast quality is good, but go early. The bar on the evenings is quiet yet still a slow service.

I have stayed at other London Premier Inn’s and wouldn’t recommend this one over those, there would be no rush back here.

We stayed first 4 nights in a Premier Plus room. The room was clean and better equipped than standard. The staff were very friendly and helpful,especially Svetlana. The hotel is in a very good location, minutes to Earls Court tube station and walking distance from South Kensington museums. The downside is the noise - right by the railway line, sound proofing between rooms not great and as PPlus rooms are on top floor we heard noise we think from machines on roof.

Location was what we needed the most and accessibility to make life easier with my disabled child. Please be aware the hotel doesnt have parking. So please ignore the booking.com/website comment of it having parking. It is very close to the tube and food places. We did ask for the room to be cleaned but came back in the evening to find it wasnt. The place is very run down looking with stains everywhere. And it feels like a maze ee almost got lost so many times. We wanted an easier route specially with my autistic daughter.

Stayed 1 night.. cold tap on shower didn't work, TV didn't work properly, out of date plug charging sockets and no sockets next to bed. View would be lovely if you could withdraw the nets but the breakfast was delicious and the sleep was amazing..
Room 409

Room is dirty, mildew on the bathroom ceiling and not cleaned as hair from previous guests in the bath. Paid for early check in and rude reception staff tried to refuse check in. Staff at breakfast rude and unwelcoming. Very limited selection at breakfast compared to what was advertised. Very poor experience for the price paid.

Excellant service.
Friendly,helpful and efficient staff. Has a luggage storage facility. Clean fresh rooms. Clean and fresh bedding and towels. Quiet room. Bed/pillow very comfortable. Tea/coffee etc. Had a very pleasent stay. Thank-you to all the staff.

We were very disappointed in our stay. We use Premier Inn as you know the standard of service you are expecting. The bathroom had red tinged stains on the toilet lid and seat which my 11 year old son did not need to see. There was also mould in the bathroom above the door frame. We also upgraded to a meal deal for our stay which we thought included the kids meals. It turns out they are not included and we had to pay for their meals. My error for not reading it, but disappointing not to have been informed first.

We stayed from Sunday to Tuesday and when we arrived there was one person on the check in desk. We paid for an early check in at 11am and both my family and the family in front had to wait for the staff member to check with the cleaners to see if our rooms were ready, even though we arrived after 11. The room was decent and the beds were very comfortable, we were in room 405 on the 4th floor and it was on the smaller side but there was enough room for the three of us. Room could have done with some refreshing to the paint and bathroom. There was some confusion when we went for breakfast the next morning, which was my fault as I'd misread when booking and assumed I'd included my son in the continental breakfast that I'd booked but I hadn't. The man who was seating people was incredibly rude and abrupt and instead of politely explaining to me he made me feel embarrassed in front of other guests and like I'd deliberately tried to avoid paying for my son. He let us in to have breakfast but when we were leaving he almost followed us and brought the managed to explain to us, who was also rude and abrupt. The manager was telling me I had to pay for my son while stood in front of a sign that said "kid eat free all day". In the small print they only eat free with a full breakfast which is more expensive and which I didn't want. He then marched us to the front desk to pay and I had to go and get my card from the room. He then got confused about how much I had to pay and went from telling me I needed to pay £8 to £4 to £2 which is what I actually paid. He then also got confused and thought I said I hadn't had breakfast and he marched me back into the restaurant. It was very frustrating and didn't need to happen, the mistake was mine but no one explained to me properly. We also attempted to order two hot chocolates and a fruit shoot and crisps at the bar and the staff didn't know how to make hot chocolate and didn't seem to understand what crisps were either. I eventually said not to worry about the hot chocolate. The bar was constantly left unattended and you had to go looking for staff to serve you. You also had to book for an evening meal and there was no food served between breakfast and dinner. I wouldn't stay at this Premier Inn again which is a shame because the location is great.

We checked out of Premier Inn Kensington Earls Court after staying for 3 nights from 2nd-5th August. Our booking was for two rooms - the worst being room 118.
Upon arrival, room number 118 had an extremely foul and mouldy odour. The window was also covered by a metal grating which meant that we were not able to open the window to get rid of the smell either.

My aunt, staying in 118 with my uncle, suffers from asthma and therefore we made the decision to go down to the reception desk to ask for a room change.

When we spoke to reception, they said that all of the rooms were fully booked and they would not be able to accommodate a room change. We offered the person on reception to come and smell room 118 for themselves and they didn't answer. We were not offered any kind of alternative room or compensation for the circumstances.

My aunt and uncle then had to resume staying in room 118 for the rest of our stay. They did not sleep well on any of the three nights in which we had booked for. The hotel was in no way cheap for us to stay in and the room did not match the price we paid for it's mouldy condition.

Overall, we are extremely disappointed with our stay in Premier Inn Earls Court Kensington. We have stayed in Premier Inn hotels on many occasions, we have never had any problems apart from this hotel. Staff at breakfast and dinner were accommodating and helpful but were in low numbers so extremely busy.

We really hope that we will be compensated in some way for our stay as we are put off on using Premier Inn hotels in future. I sent an email to Premier Inn after our stay and still have not heard anything from them.

Location is good near to Earls Court metro station. You can hear noise from the other guests they can hear you too a guest knocked at my door 4 am to say my televion was loud. And it was not so some people can be sensitive. Room is cozy and comfortable. Price was fairly good. The room and the hotel was very clean. Service at checkin was very bad and the Recepcionist very rude. She felt brothered with my stay at the hotel. But the rest of the staff was very good and very suportive.