Premier Inn London Waterloo - Lambeth Road

街中から少し遠く治安が良くないのではと少し心配していましたが、駅やバス停もすぐでスーパーもたくさんあり、快適に過ごしました
お部屋も街中より広いです

Very comfortable and a nicely appointed room

Staff are friendly and are always happy to help you and thefood os very good. It has acces to get transport links and their is loads of food resturants.

Dorothy, the chef, is incredibly friendly and provides amazing customer service every time we visit for breakfast. She really makes the experience special, and the food is always delicious.

Porfect , nice staff. Friendly. Delishes food , room alvaysclean, reception always happy to help with everything good ,

I had planned to host a meeting at the Premier Inn Orpington but was disappointed to find, once again, that the restaurant area was not properly lit. Given that this is winter and it gets dark early, the space was effectively pitch black, which made the environment feel unwelcoming and inappropriate for a professional meeting.

Seeing someone working at a computer in near darkness, along with several children sitting in the area, raised concerns around safety and general standards. Adequate lighting should be a basic expectation, particularly in shared public spaces.

Unfortunately, this experience meant I could not proceed with my plans. Based on this, I would recommend considering the Bromley location instead, which has consistently provided a more suitable and comfortable environment.

Fin beliggenhed, venligt personale

They NEVER answer the calls, even though the automated response redirects to the staff, which I found was very inconvenient

I went to London with my son for his 21st Birthday.
Despite this being a central London high turnover hotel the staff were fantastic and very personable. The duty manager was lovely and she made it feel a very personal experience.

Excellent location. Rooms small but well equipped and comfortable. Also very quiet.
Massive choice of restaurants on Brick Lane.

Lovely stay, very comfy bed and the staff were friendly and helpful. I would definitely stay here again if I was in the area.

Although we booked a room with two beds, we got a large bed and a sofa that was very uncomfortable.
The hotel only cleans the rooms upon request. When we asked to have the room cleaned, we returned and found it with the beds not made, the trash can not be emptied, the glasses in the room were not cleaned or replaced until after several requests.
The location of the hotel is very good, close to two major metro stations and in the area with many restaurants and pubs.
Overall, a very disappointing experience

Stayed at Tolworth on Saturday 29th November, Claire on reception was fantastic as were the two ladies working the restaurant on Saturday night. Unfortunately I didn’t get their names but nothing was too much bother for them.
This is the second time I’ve stayed here and it won’t be the last.
The staff cannot do enough for you and they are a credit to the company. Thanks for a great stay. 👏👏

Stayed here many times, comfortable and well situated for transport links. The new social is very good except for the bar, very limited range of drinks, no proper beers or ales, just poncy hipster drinks.

Perfect hotel for events at the Business Design Centre or O2 Academy. Breakfast very good, made all the better by Alina and team.

Tbd

Very handy for high street and train,food in Bar & Block was good and staff were friendly, we come to stay here every year and will be back

I gave one star for the room due to the extremely poor first impression. We stayed in the Premier rooms on the higher floors, which are significantly more expensive, yet the condition was completely unacceptable.

As soon as we stepped out of the elevator, the corridor was visibly filthy. The carpets looked as though they hadn’t been vacuumed or deep-cleaned for months, with stains and dirt throughout. Unfortunately, the same was true inside our room: the carpet was dirty, and the wall was chipped.

The worst part was the bathroom. There was a clump of old hair in the sink drain, the shower tray did not drain properly ( I didn’t dare to look what was blocking it!), the shower head had visible mould, and there was also black mould around the shower screen frame. This level of hygiene is simply unacceptable.

Being a three star hotel does not excuse a lack of cleanliness. I fully understand that furnishings don’t need to be brand new, but I do expect a spotless, hygienic room regardless of star rating.

At least the reception was friendly, but that’s all.

Special thanks to Bascal who helped us when we needed during our stay! Hotel was clean and tidy as usual, and the overall experience was pleasant.

Excellent hotel Great cosy beds, Fantastic location. Delicious breakfast. Will defo come back. Highly recommend. Thank u