Premier Inn Swindon North

Stayed for a couple of nights last week. Room was clean and we slept well.
Tried the sea bass and risotto at the pub next door, cooked by the landlady's husband and can recommend it.

We stayed for one evening on a football away day/weekend.
The receptionist was very professional and chatty.
Evening meal and breakfast is available in the pub next to the premises.
Once we’d checked (8.00pm)in we found our room which was very spacious,clean and welcomingly warm.
Our sleep was uninterrupted and the beds were very comfortable.
All in all,a very pleasant stay at a very reasonable price.
Highly recommended.

This was a 1 night stay on 25 October 2025 in Room 100 (family room) at Premier Inn Swindon North.

There was an extremely horrific incident in the morning when the toilet in our room did not stop flushing and began to overflow, flooding the bathroom floor. When we looked for a toilet brush or plunger to manage the situation, we found that none were provided in the room. With water actively flooding the floor, we were forced to manually clear the blockage with a bare arm to stop the overflow and prevent water from damaging our belongings and saving the hotel room carpet as well.

This was an extremely unsanitary and unacceptable situation for any guest to be placed in, and it posed a clear health and hygiene concern.

In addition the heater was noisy and made constant beeping sounds from 5am so we already had a terrible night's sleep and had to deal with this situation. We were very unhappy with our stay at this hotel.

Unfortunately as there was no phone in the room to call reception, we felt forced to handle the situation ourselves before the flooding became worse and if it wasn't for my husband's quick actions, the room and carpet would have been completely damaged. We did notify the reception while leaving, but were not in any mood to discuss given the ordeal we just went through. The receptionist was quick to ring someone to check on the room after.

When we informed management after, the response was "I am sorry to hear that your experience did not meet your expectations" - suffice to say they were not at all sympathetic nor appreciative of the effort we made to save their room. Save your money and don't stay here - and especially beware if you're in Room 100!

Looking in need of a refresh

We booked an accesible room

IT WASN'T ACCESSIBLE

Only one towel for two of us

Had to get an extension cable from Reception to reach the bedside for my tablet and phone

Very tired hotel and in need of refurbishment. Bathroom very cold and worn . Bed very comfortable but bedding looked tired and uncared for . Sadly given wrong time for breakfast next day at pub adjacent and arriving at 9.14 am as agreed we were rudely told breakfast finished at 9am and get a refund from hotel as it was their fault. The pub had confirmed 9.15am was fine the night previously when we had dinner there. Perhaps the hotel and pub could have staff training on liaison and customer service (from the pub) as we were rudely sent away despite continental breakfast fully available and all on show. Disappointing experience as we were attending a funeral with a long journey ahead and breakfast not available locally as booked and paid for in advance

Staff friendly & efficient. Rooms lovely and clean rooms & great stay. stay regularly and never have a problem here. Food good in the Cold Harbour inn and breakfast is a must

Very poor room 28. Tired doesn’t even start to tell the story. Worn heavy wood furniture, ghastly art but the bathroom is appalling. Mouldy silicone, mouldy ceilings and flaking paint, cracked tiles, grout clumsily replaced with silicone.
No USB ports or bedside plug sockets ,
The heater has baked on soiling of unknown origin
Third rate.

Clean quiet and comfortable.Ideal for what we wanted.

Having stayed here before we thought deeply about staying again as the whole place needs a total revamp. We only stayed here for ease of location close to family. When you have a non flushing toilet, missing light bulbs, walls that need to see a paint brush, you know it is not being maintained. On the plus side, the bed was very comfortable, and the staff helpful.

Great little place, quiet, needs an up grade in regards to redecoration but still value for money, great place to eat , easy parking on site, great place to stay for a visit to Cotswolds & surrounding areas! Highly recommend for the money

Perfect as normal, I cannot fault the service the polite and friendly staff and the breakfast room - Tash is very accommodating and helps me with my autistic child should I have issues, I love coming back to this hotel time after time

Very pleasant stay for a large family reunion at the attached pub The Cold Harbour. Good food excellent staff. All very pleasant.

Convenient location, rooms were comfortable, clean and good value for money. Would happily stay again and most probably will.

We booked a family room for one night to break up our journey. The hotel is very reasonably priced, it was a little dated as some of the other reviews say, and it was a warm night (no air conditioning but provided a fan) but we all slept well and it did the job. The breakfast at the pub next door was very good for the price too.

Good standard of hotel as you would expect from Premier Inn. However travelling as 2 couples the rooms had no air con only a fan which didn’t really do the job. The big thing for us was we booked and paid for breakfast on arrival for 9.30am for the following morning. Went to the restaurant in the morning at 9.30am and breakfast closed at 9am. We thought this was quite early to close but why were we booked that time when it wasn’t even an option. We would have booked earlier if we were told. We were eventually told the receptionist was “new” and obviously not trained in the basics of the customer needs and basic service stuff. The morning receptionist could only apologise and to add insult to this refund takes 3-5 working days!!. This delayed our morning and left a bad feeling to us all.

We were warmly greeted by the receptionist on duty. Our room was what you would expect from a Premier Inn and ideal for one or two nights.
I have only given 4 stars as the top sheet on the bed had some sort of black mark on it. Fortunately as the weather was so warm, we didn’t need to use it. Otherwise, great stay.

the service from fay was amazing, she was really kind with us always offered to help and had a very positive attitude towards us

Staff, room, adjacent Cold Harbour Inn - all first class. The hotel is very welcoming, the duty manager even went to shield our room from the heat of the day - knowing that it could get hot because of the direction of the sun. We had added an extra night separately and this adjustment was really well sorted so we could stay in the same room. Breakfast at The Cold Harbour was fantastic - freshly cooked to order and with perfectly poached eggs - sometimes something that is difficult to achieve! Dinner was also very tasty and with a good menu. Finally, the hotel is well placed for getting to Cheltenham and Cirencester (where I can go swimming in outdoor pools). It is also close to the Swindon and Cricklade Railway which is now a favourite destination for me when in the area. I have even taken the 51 bus (a 10 minute walk to the bus stop from the hotel) into both towns. My recent visits have been brilliant.

Courteney was very welcoming and informative on check in.

Hotel was very clean and tidy, room was nice.

Many thanks for the warm welcome.

Pit stop before Southampton cruise. Courtney was friendly, welcoming and brilliant with the kids. Good size bedroom and good brekky.