Premier Inn Thurrock East

Loved my stay here! Super comfy beds, great shower, and the team at reception were so helpful with directions. Will definitely be back!

Family friendly hotel, warm welcoming from reception, fab new room. We’ve done a lot of shopping in Lakeside mall nearby

Our stay at Premier Inn was truly wonderful. The staff were exceptionally friendly, helpful, and welcoming from the moment we arrived. The room was spotless, cozy, and very comfortable – the bed was perfect after a long day. We’ll definitely be coming back!

WiFi Ultimate doesnt work. Paid for it and even after several new codes just unable to connect. Free WiFi not any better.

Great stay and modern rooms! khurshid really helped me out by printing out abit of paperwork I needed for tomorrows job! 👍

Staff was not pleasant.
Was not aware that parking for not even 48hours will cost me £15.
Early check in fee of £15 is definitely a bit steep.

Excellent!! Hotel looks stunning after refurbishing. Clean and nice maintenance. Rooms very spacious and spotless. As soon ai enter the reception Receptions Indra welcome me with the great smile explaining all about Meal deal and breakfast. Next morning other lady in the reception tiny was very helpful with the transport company. Amazing service and definitely will be back!

Been improved recently. The Plus rooms do not have a walk in shower (as others do) but a slippery bath. No wire free phone charging. And no still water on this occasion. Been done on the cheap, compared to their other hotels. Staff distant. Parking £7.50. It’s ok however not as expected.

Often stay here when visiting my home town. Place has had issues a while back, but the last two times have been good. The latest, this weekend, was great. The newly decorated Reiner plus rooms were lovely. The corridors are looking cleaner and refreshed. Well worth the money they have spent on the refurb.

Stayed here a number of times previously and it was just about adequate. Room was far too hot and the windows are restricted opening so a poor nights sleep. The Premier Inn website The hotels website says "We offer an exclusive guest parking discount of £7.50 per 24 hours. Simply find a space and pay less to park. ". What they don't tell you is that even if you give your registation at checkin they may not add parking to your bill. In my case I got a £60 PCN which was the fault of the hotel but Premier Inn say you have to contest with Horizon Parking or the booking agent. How would they booking agent know to add it to my booking? Very unhelpful. Would not stay at a Premier Inn with parking charges again.

Thh hotel is undergoing some renovations which will make this a lovely place to stay. We were fortunate enough to have a newer room with the newer decor that is being implemented. The beds were comfortable and the room was clean. The bathroom was modern and well thought out. We were able to request a room with a bath for our daughter which is always a plus when travelling with children. We had booked a family room and there was plenty of space with the additional bed put up, which is not always the case. There was a fan provided in the room as there is no air conditioning at this hotel. However, the fan did not work, therefore, it was rather warm.

This hotel is a great location for Lakeside and easy access into London. The pub next door was nice for families, kids enjoyed soft play and the kids meals. Lots of choice at breakfast and good value for money.

Issue at check in, the staff member did attempt to resolve it. But not the best customer service.

Arrived as I had an issue with my home. Front desk were very helpful. I’m a sweaty guy and it was a hot day. The A/C wasn’t particularly cold so visited them to ask for assistance and they helped really quick. They also assisted with parking too as I was unaware where to go to fulfil the parking.

Very clean and comfortable beds. Staff were very friendly and helpful. Would’ve love to give this a 5 star but only downside was the rooms was very very hot - we did have a desk fan, but was still hot inside the room. Although I would visit again

Room was 30c+ all night even though outside temperature was no more than 22c. Provided fans did nothing but move hot air and windows don’t open for your “security” truly the worst stay in any hotel. Staff were no excitant and car park price promise was not met.

Our stay in this hotel was terrible, we came down this way as we used the spa opposite which was a lovely day out to come back to our room and have to try and sleep in what felt like a sauna, there was no working aircon they had 2 fans in the room which I assume is because they knew the room was hot. 1 fan did not work and the fan that did work was so bad it didn’t even blow my hair. The window only opened about 2 inches and because of the windows sill it didn’t bring any air to the room. The room got up to 30 degrees and it was only 18 outside. The both of us woke up constantly because of the heat. Such a shame but have to rate it so low as you use premier inns to sleep and that’s something we couldn’t do.

The hotel had no AC and the temperature of the room was unbearable and we were on the 3rd floor, so heat rises. The room was clearly under construction, missing surfaces and the bath was dirty. i would not recommend or stay here again. Avoid this hotel until renovations are complete and AC is installed.

Everything was excellent. The new refurbished rooms are amazing well done Premier Inn Thurrock East. Essex
The staff are excellent, very knowledgeable, helpful and respectful likewise with the restaurant opposite 👏🏻👏🏻👏🏻👏🏻

A great refurbished room! I was informed, I'm the first staying in this room since refurbishment. Excellent and pleasant customer service at reception and really helpful. Thank you

Our room was in the annexe, unfortunately it was during a recent warm period and the room thermometer read 29o.
There is no air con, instead a large fan is provided but all this did was recirculate hot air. Worse you could only open the window 1-2 inches - not enough to let air in. We felt very suffocated. So much so we spent half the night in the car just to cool off. Staff were great but there was little they could do to help. Really not fit for purpose and wouldn’t recommend it during warm weather.