Premier Inn Minehead

I think Premier Inn in general aren't as good as they once were. The Silent Night mattresses aren't anywhere near as comfortable as the the old Hypnos ones and I don't find the overall cleanliness of the rooms to be at the standard they used to be. This isn't just the Minehead hotel either, we used to use Premier Inns a lot because they were usually fairly priced and pretty consistent in quality. However I'm finding using independent or smaller chains to be a better option with greater attention to detail being taken. The best thing I can say about our recent trip was at least we didn't have to change rooms 3 times due to poor cleanliness unlike our previous stay last November.

One star down for charging £7 a night parking. Other hotels simply add reg no. to iPad. One star lost for not answering the phone. The new automated call service is a disaster. I was told, if there were a problem in the night, I should email the hotel. They said ‘we check our emails every couple of hours’. Not good enough.

The room was very clean and was very happy to see the tea kettle clean.

Nice clean rooms, bed big and confortable. bathroom big close to town loverly area. Breakfast very nice considering buffet style all fresh and taisty

The hotel is excellent and the staff are very helpful and friendly. The meals at Brewers Fayre are very good. We only had breakfast once as we had to pay for unlimited food. I only had cereal and fruit and it cost nearly £9. Didn't want any more so a bit expensive. Otherwise a very good experience. Friendly staff and quick service.

Really good , clean room, staff friendly, a good premier inn . Close to sea front . Large car park . The restaurant next door is good too.

Great nights sleep. Friendly polite staff. Greta location, 10 mins walk from the beach front.

Really good breakfast to the Brewers Fayre. Again, helpful friendly staff and great service.

First vist to a Premier Inn with my husband. Staff member was very helpful. The room was good and easy acess to next door for food with nice staff. Could not fault the time spent there

It's on an industrial estate but it's very near Minehead. You can park for your stay for 7 pounds. The staff were very friendly. Check in was very easy.
The room was clean and bright and despite being on the ground floor we could see countryside.
Prefer if the Windows would open a little , but air con worked brilliantly keeping us cool all night. The room was very quiet. The black out curtains were brilliant. Plenty of lights and sockets. Prefer a room higher up and a shower unit than one over the bath.
Good check out time of 12pm and check in of 3.
Very comfortable bed. Mattress was Fantastic.
There is a desk and seating. We had a nice big room with a chaise longue.
Brewer's Fayre were lovely. Very friendly and the food and drink was fine.

Went with a cycling group. The hotel is on an industrial estate next to a main road surrounded by retail sheds abd fast food places abd a petrol station. Very unpleasant environment. Very surly staff checked us in. Not welcoming at all. Standard room. Some lumps of something on floor, so hadn't bern cleaned properly. Met a very over friendly passive aggressive drunk man in the corridor outside my room at 4 pm. Slightly intimidating. Mediocre breakfast. You can definitely do better elsewhere. A depressing place.

Unfortunately Check-In was a Bad experience, as the Hotel seems to have either Problems with their staff or a poor booking/payment system and we were asked to pay “again” although it was paid via Expedia. Or it is a problem because of Expedia. However, not acceptable for a customer

The hotel is very well placed and near to local amenities,only a short drive to the sea. Room was very clean and comfortable. The food on offer was excellent and plentiful and we enjoyed our breakfast.
Parking is charged for at this location but the car park is next to the hotel so no issues with taking luggage inside.

Conveniently located, easy access by car. On site car parking was very good. The room was spacious and well equipped. Recommended

In a good location, a spacious room with really comfortable beds for the best sleep and a nice bathroom with good size towels. All spotlessly clean.
Good food and great service at the on-site Brewer’s Fayre

Went to this Premier Inn on Wednesday (10th September) as it says on website check in at 3pm got there for when you get into rooms so only one room was ready and the other two rooms was not so had to wait 45 minutes for them to become available, so the other Family Members had to wait until 3:45pm before they could get into there rooms never had to wait that long to get into the rooms as been to other Premier Inn’s and the Rooms was ready at the said time on website, will not be staying at the Minehead Premier Inn again that will be the first and last time.

Excellent customer service. Excellent food and customer service in Brewers fayre especially watitress Reanna and Georgia Rooms were very clean and tidy plenty places to park your car. Premier inn snd brewers Fayre are set In a lovely location near the seafront snd town snd with bus service just outside the hotel

I was woken up at about 2.25am by lots of voices, laughter and cheering. I hoped that they would go to their rooms so I could go back to sleep but sadly it continued. They kept visiting each others rooms , they would be knocking on doors loudly with lots of loud talking. I am disabled with several chronic health conditions for which I take some medication at night which make me drowsy. As the noise continued I eventually got out of bed at 2.50am, thought I might be brave enough to open door to ask them to keep noise down, I noticed the peephole in door, I looked out and could see 2 males stood inside the opposite room, they were keeping door open talking to the people in that room. There was no way I could go out there in my nightshirt , walk past them to go to the reception to complain. I didn’t want to disturb my husband by getting dressed etc. the noise of doors banging opening & closing and loud voices eventually died down just after 3am.
The next morning once dressed I went to the reception, the lady there was extremely sorry as comfort of sleep is what they are about and gave me a number to call to pass on my bad night experience. The receptionist knew that we could be repeat guests as have stayed a number of times at the Minehead Inn and there is cause to stay in the future when visiting my son who works nearby.
I rang the number I was given for guest relations, I explained the situation, that I couldn’t go to reception as I’d of needed to walk past at least 4 males that I could see through door eyehole. I was told if I couldn’t have gone to reception I should have called them, but I didn’t know I could or know the number. As nothing can be done I know will have to consider where to stay in the future when wanting to stay in that area.

We booked two rooms, both family rooms; one did not have the right number of beds and the other had not been cleaned prior to us checking in and still has the previous occupants cot in it. We were also told that we could only have 2 mugs per room, despite paying more for two family rooms; one with 3 people and the other with 4 people.

Great location Easy parking
Excellent room especially with Bath as well as shower…Very clean! . Bed super comfy
Staff friendly and efficient
Always fully satisfied with price (value for money), comfort and all round experience

Car park was good after that is was downhill.

Rooms, bed too high had to jump to get on it, conversely toilets too low. No proper showers. Couldn't leave a light on in the room so walking back into darkness. Broken hangers, lamp that didn't work and key cards that had to be reset twice on both rooms. Oh and no usb charging points. Corridors wreaked for days of someones takeaway.

Restaurant full of screaming kids, desperately in need of a refit, a lot of ripped upholstery. Needed to book breakfast even though nowhere near full. Chaotic people wandering about with platefuls of hot food not knowing where they were going. Toaster burnt everything. Staff not helpful, bossy and rude on occasions.

Would not stop here again