Premier Inn Newcastle - Team Valley

Good

Initial impressions weren’t great- dirty revolving door and reception tiles covered in leaves and debris.
However, very warm welcome by staff made me feel hopeful.
Took the unloved and unclean lift to the 5th floor where we entered our room.
All good here! Very clean. Super-comfy bed.
The curtains had a tear but served their purpose.
Can’t comment on food but suited us for a night in order to visit the Uni Open Day in Newcastle.
You get what you pay for which is a clean and comfortable room.

Absolutely freezing. The hotel & the room. Breakfast was cold too. Staff were lovely
Room keys stopped working at 10.30am

Room was nor prepared no bedding,no towels,no tea/coffee and was freezing cold when my partner asked for towels they were literally thrown at her in temper in the reception

I stay at Premier Inns very frequently and love this hotel chain. The Teams Valley Premier Inn has an in-house restaurant. Service and food were good. The Premier room was spacious with a fridge and coffee machine as expected. Cleanliness is most important to me. Unfortunately the furniture surfaces weren’t clean. They were dusty and the bedside tables had sticky stains. I had to wipe them down myself. At least the bathroom and the bed were clean. The cleaning team needs to pay more attention to the surfaces.

2nd stay. Staff very friendly. Drinks expensive with very limited choice. Not a proper bar. Restaurant, poor quality evening meals. Breakfast, normal cheap stuff (awful scrambled eggs). If you stay here, go over the road to eat and drink. It’s better quality and cheaper.

Meal deal was dissapointing. Bedroom as expected always good. Breakfast again always good. Woukd stay again but not eat tea in would venture out

Alex really went the extra mile, and made my stay perfect!
I wanted to upgrade to the Plus room when I rang earlier, but understandably they were fully booked. The lady said try when I check in but there was no guarantee.
When I arrived Alex (with the help of a lovely lady I didn’t get the name of sorry)
had bit of wrestle with the system, but managed to override and get me upgraded.

For £15 a night it was worth every penny to have absolute tranquility on the top floor. Considering the hotel was full I only heard one door shut all weekend.
Also to have a fridge with water and a cheeky sweet treat was just the cheery on the cake. The hotel is so handy for local amenities and access to Newcastle. If I had been staying longer I would have love to have tried the unlimited Breakfast.

A genuine huge thank you to all of you! You should be proud of what you achieved on a daily basis.

Thank you and I promise to come back soon with the family and for longer

Lovely stay and a warm welcome from the receptionist who checked us in. Large room, comfortable bed and great shower and clean bathroom

I’ve been a regular customer of Premier Inn for years, but my recent stay at the Team Valley location was unfortunately the worst experience I’ve had.
We arrived late on Thursday and went straight to bed, only to discover sand in the bedding during the night. I reported this to the Duty Manager on Friday morning and asked for the bedding to be changed. When we returned around 5pm, the room hadn’t been cleaned at all.
Later that evening, I spoke to another Duty Manager, Harleen Sanghera, around 6:30pm and repeated my request to have the bedding changed. After returning from dinner at 9pm, we found that only one of the beds had been made—the second was left untouched. When I went down to raise the issue again, Harleen claimed I hadn’t asked for both beds to be changed, which was frustrating and frankly insulting. She then asked us to wait downstairs while someone came to fix it, but we were exhausted and declined.
Her attitude was surprisingly dismissive, and not what I expect from Premier Inn staff. This experience has made me question the consistency of service and staff training at this location. I hope Premier Inn takes this feedback seriously and invests in better staff development to maintain the standards loyal customers have come to expect.

Surprisingly good location, no frills, wonderful staff, very attentive at all needs, all the time. Accessible bathroom met requirements, would have liked to have some more storage facility in the room and a higher and firmer bed mattress. Looking forward to additional stays whenever the opportunity arises.

After a different hotel let us down my wife and I were overjoyed that premier inn was there to save the trip for us. Managed to book a room in minutes and spent 2 lovely days with them.
The staff were lovely, caring and asked us several times over the 2 days if we were alright after a disastrous friday let down by another hotel.

Great food, Great service, lovely room, comfortable bed, friendly service. Easy parking. Lift to all floors. Nice and warm room.

We came to the newcastle (team valley ) premier inn on the 29th August for 3 nights all staff Nadine, Eve and Michael and any more staff that we've met since staying here. The hotel is very clean and nothing is too much for all the staff who have made our stay lovely and we would definately return. Thanks again guys keep up the good work. Di/Paul Harris

I would like to say a big thank you to Nadine. We arrived and had two separate bookings that we wanted to merge, both different style rooms and the lovely Nadine sorted everything out for us. It was totally our mistake as we had booked the wrong rooms, but she managed to do it all for us and also sorted out our breakfasts, from a very misleading email from Premier Inn. Thank you once again Nadine and we hope to see you again on the return leg of our trip!

The staff make this hotel all attentive friendly and professional.
Evening meal was excellent room very good bed comfortable.

Stayed for 3 nights Premier Plus room with breakfast. Room was spotless and very well equipped. Staff were very friendly and polite. Ample parking and situated in a good spot for easy access into Newcastle and surrounding areas.

The good:
- lovely staff
- fantastic service
- great restaurant, especially for breakfast

The bad:
- the lift and stairs are keycard locked
- the sink is terribly designed in a way that makes it hard to get your hands in the stream properly
- the bath is shaped in a way that makes your feet hurt if you stand in it to have a shower
- fixed shower head
- the sofas in the bar are a bit hard

The info:
- you might think based on the photo which shows the hotel being conjoined to a gym that gym access is included. It's not, and in fact the gym doesn't offer non-member access
- no laundry service
- the restaurant only has skin-on chips
- blinking LED on the smoke detector, very bright LED on the TV, both in view of the bed. If this keeps you awake like it does me and you don't have any tape or stickers to block them, the adhesive on the seals on the spare pillow bag is strong enough to do the job

on the whole this is a great hotel.however on the sunday the oven was not working and no continental breakfast was available i was not issued a refund for no breakfast.

Bedroom was find don't agree with asking for a room to be cleaned and the added extra you pay for in premium rooms only happens on first day. No air con in the rooms which ours was at 27.5 to 29 degrees in the evening so very hard to get a good night's sleep