Premier Inn Jersey St Helier - Bath Street

Thank you for everything.
The staff and especially manager.
It’s a Nice hôtel very perfect emplacement.

l'ensemble des prestations accueil et couchage, sdb étaient très bien.

Great welcome, no problem leaving luggage till we checked in later. Great service from Tom. Rooms very clean and lovely breakfast made by my Mauritsio. Overall lovely stay!

I wasn’t super impressed with this hotel. The first room I was given had a horrible chemical smell coming from the bathroom. I turned on the fan full throttle, but it didn’t clear if even after running all night. I let the front desk person know in the morning before I left for the day. When I returned, they moved me to a different room because they hadn’t been able to get the engineer to come to their location despite having 8 hours to do so. The sink drain holes in both rooms were blocked so water filled up to the overflow in the sink while I was washing my face or hands.
I signed up to have breakfast included in my room fee - it was cheap, but you get what you pay for. Food was meh and they didn’t have allergens clearly marked - you had to go ask for the binder that was behind the front desk.

Handy hotel to stay in, 5-10 minute walk to main street. I decided to go with a Premier Inn because you know what you are getting. Breakfast was a plenty, lovely. However, the main pleasure of breakfast was the lovely Mariella (I think that was how to spell her name) such a smile with cheery disposition and a hard worker. That's the kind of greeting you want in the morning. Another employee who I must mention, whom never seemed to stop working, always paying attention, smiling and asking how our day had been was Alan. We asked one evening someone on reception to have our room cleaned the following day. We are a couple who do not expect our room to be done everyday, changing sheets ecetera, it is a non esssential cost to hotels. But mid break thought we would have it cleaned. It wasn't done. My husband went to see reception and it happened to be Alan, he was very apologetic and made sure it was done the next day. He cared about his guests.
One minor observation the stairs, we were only on the first floor, the skirting boards had thick dust, I thought odd because the carpets were very clean.
Enjoyed our stay though, Jane.

Stayed in September 25. Good - easy check in, good size room, clean room and bathroom.
Bad - HVAC in room didn’t work, fan provided in room but was useless and only moved the hot air around - the windows did not open, breakfast choice was reduced with no yogurt available for duration of stay. The hotel in general feels worn compared to previous visits and needs a facelift considering high prices charged.

Rien de special

OUR ROOM WAS ON THE 2ND FLOOR FOR 3 NIGHTS. OUR ROOM WAS NOT CLEANED ONCE IN OUR STAY SO WE HAD TO BEG, BORROW AND STEAL TOILET ROLLS, TEA BAGS, COOFEE AND SUGAR. WE ONLY TRIED THE BREAKFAST ONCE AND IT WAS NOT GOOD.WE WONT BE STAYING AT PREMIER INN AGAIN.

Family room- double and 2 singles very comfy and clean. Working air conditioning.

Room had hairdryer, tv, hangers, kettle tea & coffee, plenty of sockets, bath with over head shower, towels.

Breakfast was hot and plenty of choice from full English, cereals, yogurts, toast, pastries and fruit, coffee machine

Key card security which makes you feel very safe throughout the hotel. Lift and stairs to higher levels.

Disappointed with a particular member of staff - we got stuck in France overnight as our return ferry was cancelled we arrived back the next day to hotel at 11.01am after getting lost as no charge on phones to use maps we asked staff if any breakfast for us and our 2 children - he was quite rude and blunt - NO finished, even though cereal etc was visable. (I had paid for breakfast throughout our stay) we asked if there was any food that could be available- NO. Not helpful or sympathetic to out ordeal overnight. We just went to room to shower etc my husband came down around 11.30am to see this particular member of staff and another standing behind reception eating plates pilled up with breakfast food, you could say we were very unhappy. I followed up with a complaint and I’m awaiting to hear.

Parking at Minden Place you can buy blocks of 3hrs for around £3.20

Alan and Mariela ( breakfast waitress) were great. The breakfast chef also made the only HOT Premier Inn breakfasts I've ever eaten with the best scrambled egg also eaten at a Premier Inn. Nice ,clean and friendly. Super central location. Only negative , where did all the bath towels go ?
Keep the great standards up as I'm coming back in 4 weeks time

Quiet room on 5th floor
Very spacious and clean
Staff friendly and helpful

Only ate breakfast in the hotel once, cooked options were replenished frequently nice selection of other items too

Wifi poor connectivity and slow but was not going to pay extra for premium wifi. In this day hi speed wifi should be standard in all hotels free of charge

Corridors to lift far to warm no air at all

Agree some areas in room could do with some maintenance grouting in shower area and paintwork

Would stay here again if in Jersey

The
hotel is in a good location about 10 mins from town. Staff friendly. I had a premium room. I was only given hand towels so I asked for a room clean after a few days. On the premium rooms you get extras such as water, coffee and chocolate. Its a bit frustrating having to ask for these things at reception if you dont opt for a room clean. I requested chocolate at reception but I never arrived. Small moan, but you pay for these things extra in the room so they should be there. I paid just under £800 for 5 nights. Room was too hot and windows dont open. I never like the noise of aircon.

I liked all the washing items in the bathroom and coffee machine and fridge.

The restaurant is very quiet and prices reasonable.

I paid for a taxi from the airport, £20. Got a bus back to the airport as its only £2.55 and takes about 45 mins.

I recommend a heritage card if you want to see all the attractions.

As a solo female traveller, the hotel and Jersey are very safe. Jersey is much busier than I expected, but very nice.

For low budget prices we were delighted with the rooms at this Premier Inn. The manager Alan and his team were very friendly and no problem was an issue. Breakfast was well worth the additional payment and offering a good selection of hot & cold food. Definitely well worth a stay.

The staff are hard working and friendly, but the hotel desperately needs a makeover and senior management need to be aware that one bath towel between two people is completely unacceptable

Great warm friendly reception. Alan was fabulous and helpful and did more than expected to make our stay restful and comfortable.
Highly recommended
Appreciate the extra mile he went to accommodate us
His interaction with staff is professional and respectful too

This hotel needs an update in servicing. Kiosks broken on arrival - so why send me a QR code to scan. ‘Oops’ signs in lift for the four nights we were there. Restaurant - don’t bother. We tried to eat one night - 50 minute wait and ‘sorry, we have no fish, no steak, no chicken’. But we do have all the desserts. So we left. And why do I have to ask for my room to be serviced? I pay for it so just do it. And when I asked for the room to be cleaned - ‘oh, we are only doing bins and towels today’. GET A GRIP. This is a hotel chain not a hostel chain. Seriously not good enough. Shame really as the hotel is well located , quiet and clean. Hence three stars and not one.

We stayed here last week five couples for three nights ,to attend a family funeral We all had a rooms on the third floor the room was clean but pretty tired . The clothes hook on bathroom door was missing and paint work badly marked The plus side you get a good nights sleep in a premier inn bed. Alan on reception resolved any minor issues that any in our party group had.

Positives:
Decent bed, clean enough, quiet.

Negatives:
The WiFi was an absolute joke. The ultimate WiFi was supposed to be able to stream? Don’t make me laugh, it was barely good enough to be able to use messenger.
Should’ve been told at arrival one would have to tell the reception we’d like a room turn-over.
Paid for the premium room for better WiFi and a coffee machine. There was a total of 2 pods when we arrived, two different coffees.
When we finally realised we had to ask to have our room done we were thankfully given 4 pods of the same coffee.
Next day, another room turn-over request but then nothing happened???? The card was placed back in our room but nothing was done inside, and ofc no more coffee.
Stayed at a few premier inns and this one is the first I’ve thought I never want to stay at again, unfortunately.

EDIT: Premier Inn didn’t allow this review to be submitted to TripAdvisor through their questionnaire because of “profanities”. The text above is copied and pasted from said review.

Thank you for a brilliant stay, from the warm welcome by reception on check in, to the final goodbye on leaving. The standard of the room was very high, clean, and fresh. The bathroom was spotless. The room was very quiet during the night with a peaceful sleep. I stayed for 2 nights at the end of my time in Jersey. The staff were so friendly and made my stay enjoyable. Dinner on my first night was exceptional and to a high standard. I started with the chicken goujons, followed by a very tasty steak cooked to perfection. The meals at premier inn all over the uk are from the same basic menu, but the friendliness of the staff and the quality are what counts and here at Bath street they shine out......the bonofii cheesecake was one of the best I have had in a long time. Breakfast on both days was of a high standard with quality and choice. The whole stay was excellent and made special by the whole team....well done Alan and thank you again. I will definitely be back when in Jersey.

Premier Inn, Bath Street.

Our room was the typical room we expect from Premier Inn. However, the service was poor, meals were absolutely basic, and the breakfast was so bad, fried eggs that were supposed to be freshly cooked were like egg frisbies. Continental breakfast, don't make me laugh, no cooked meats or cheese, no fruit (apart from a couple of apples). No yoghurt. Sausages been cooked for hours before, bacon frazzled under the light that keeps them hot. Reception, automatic check in, both terminals out of use for all of our stay. Only one lift in use as the other was stuck on the 4th floor for the whole of our stay. Our room, VERY SQUEEKY floorboards in bathroom, I shudder to think what the room below us could hear? They must have been disturbed by the noise of our floorboards. I honestly think that this hotel should have a visit from a "secret shopper" this would highlight the problems with the hotel and some of the staff. I paid for a superior room, the wi-fi was supposed to be upgraded but I could only access the free wi-fi which was not good.

Staff training. I think as a whole they could do with a little basic training on how to speak to customers.

Staff training. I think as a whole they could do with a little basic training on how to speak to customers. Not refer to customers as "darling". Bathroom had a bath in it, which became very slippery and probably a danger to an elderly customer when having a shower. We asked for a bath mat but a tiny bath towel was provided. We did ask again and we received the bathmat on our 3rd night's stay. I think that proper non slip bath mats should be provided and not have to be requested for at reception.

I have sent the above review to Premier Inn, hopefully they might act on it.

Bath Street is a little out of the way for most of the amenities of St Helier It's 30 minute walk from Liberty bus station, maybe a little less if you are young and fit and not wheeling 2 suit cases.

Don't hire a car, the parking is horrendous. We travelled on the buses on a 3 day bus pass. Excellent bus service. Get the bus from the airport to St Helier every 15 minutes or so and reasonably priced, £5.60 for a couple. Do take the road train from Liberty Square to St Aubin, a beautiful town to visit and have lunch. 35 minutes each way with a great commentary on the islands history. War tunnels are worth a visit as is the German gun turret at St Catherines.

Another visit we enjoyed was to the Jersey pearl showroom. The drive through Corbiere is spectacular and not to be missed. Get the bus to all the attractions.

We will definitely return to Jersey, but maybe another hotel.