Premier Inn Koeln City Centre

Our room was not ready when we arrived around 3.30pm. There was a queue and we discovered they were short staffed and our rooms were not cleaned. It was suggested we wait in the new restaurant. We had to wait til 5pm for the room to be ready! The coffee, we feel should have been complimentary after this wait. We had less time to get ready for dinner at 6pm, as we were out to an event at 7 30pm. We had to wait nearly 45 mins for four little plates to arrive. Then there were issues with the til.
The staff did their best, but felt there wasn't enough of them overall. Hopefully the teething problems will diffuse with time.
The room was great and we slept well 😃

The hotel was easy to find straight off the motorway. The receptionist was lovely and the room, even though quite a walk, was lovely. We also had breakfast which was excellent

Came here with family as we were having a family gathering at a restaurant near by. There was issues with staff sorting rooms out so we didn’t get in our room until 4:00pm or so. But they opened the restaurant so we can have a drink. Our room was ready during our drinks which we managed to check in. Comfy beds as usual. Would go again if in area.

My wife and I have stayed in this Premier several times before and enjoyed it, which is why we booked again. On arrival at the car park it looked just the same except for some obvious building work going on. Signing in was easy and the room was the usual Premier quality. So everything was much as expected so far. We then tried to book dinner to include our son-in-law and grandson which was the only reason we had come to Tewkesbury. We were informed that only residents were allowed to eat in the restaurant!! After much pleading it was agreed that an exception would be made and our get-together could go ahead. However, when we entered the restaurant, the need for the new ruling became obvious; what once had been a lovely, homely pub-style restaurant that could accommodate 300+ customers had become a very plain canteen with 56 covers.
It appears that this is happening at many other Premier Inns. Apparently the reason is to sacrifice eating space to contruct more rooms i.e. attract more customrs but reduce the room to feed them?!

Closed restaurant and building works going on that we was not informed off till after booking. Hotel is in need of a renovation, broken sockets, marked/scratched walls, rusty bathroom accessories and just dusty dirty corners, windows etc..

I booked for three nights, Julie was at reception, she had our (a colleague of mi e, 2 bookings) booking details ready on arrival so we checked in easily and quickly. The room was as expected from a Premier Inn, clean and tidy, a great place to lay my head at night.

I am a regular at Tewkesbury Premier Inn and I am always welcomed by Julia on reception with a big smile. I am away from home a lot but Julia makes it bearable and if I ever need anything or have forgotten something, she does her very best to help. Thanks for being a friendly face!

Location is good for Tewkesbury and the new Outlet stores.
The atmosphere from the Staff was amazing and right at the top of any Premier Inn we have stayed at.
The rooms and all areas were spotless and we felt good value for money.
The “Plus” rooms will help to make this Hotel even better!
The Manager, staff were an absolute credit to the brand, as was the General Manager.

Clean rooms helpful staff near Prescott hill climb and the Cotswolds next to the Porsche Citroen and Isuzu dealers not far from Tewkesbury centre and Morrisons

Stayed in room 1....Noisy bathroom fan when light was on ,no hot water in tap/sink,although bath/shower was hot.
Bed comfy enough

Nikki, Julia and the team here at Premier Inn Tewkesbury couldn’t have looked after me any better! I’ve been staying in the hotel for a month for business and the rooms have always been very clean, beds are very comfy and the staff are all very friendly faces that you can have a conversation with! Will definitely be coming down here again sometime with my partner!

Check in was fine, We got reminded there was a complementary breakfast (croissants, fruit, tea coffee) due to the restaurant being closed. Then we arrived at our room. It had been made up for 1 person not 3. The bed our child was sleeping in had no betting on it. The receptionist was very apologetic and said he'd get bedding. I felt guilty as he had a bad back and I insisted I make the bed up which I did. He then had to get more towels as there was 1 hand towel and 1 bath towel, as I said made up for 1 person. We had booked this back in may so they knew there were 3 in the room.
Sleep was ok, room was comfortable and parking adequate.

Stayed here for the location near Tewkesbury Hospital and the M5, but it was the worst Premier Inn stay I’ve had to date. No air conditioning in 32°C just a dusty, ineffective and loud electric fan, which provided no relief. It was the most unpleasant and uncomfortable night’s sleep. Most of the other guests appeared to be building contractors. Renovations meant no cooked breakfast was available despite the room rate remaining the same. The complimentary “pastries” were dry croissants and pain au chocolat in plastic bags, with no availability of cold drinks which was especially disappointing given the heat.

Many parking spaces are taken by construction workers or reduced by the building work, disabled spaces are far from the entrance to the reception. Room had paint peeling off the walls, mould and only one bath towel per person. Shower is not a walk in shower but over the bath, so some disabled guests may not be able to use it, my mother could not. No fridge with cold drinks or to store drinks. Complimentary bottled water would have been a welcome gesture considering how hot the room was.

Overall, hot, uncomfortable, noisy and in a very tired condition. Would not recommend staying here and should be closed until construction work is complete, or at least be offered at a reduced rate.

Overnight stay to visit new designer outlet. The outlet was underwhelming however the service received from Nicky was outstanding, really going the extra mile for her customers. We’d received an email that restaurant was closed & contacted the hotel. Spoke with Nicky & she arranged for us to have a welcome gift in our room & also as I’ve recently had a knee replacement operation she ensured that we were on the ground floor. Thank you so much for your help

Awful,… informed by Inn that restaurant and bar were closed after the 14day cancellation period.. then had rude emails regarding it. We were Offered a cold breakfast (fruit and pastry),and went down to reception at 7.45am.. to find only 4 pastry left and 2 bananas.. joy!! Had to pay if we wanted cereal or juice. Room was dirty, and receptionist wasn’t welcoming on arrival, departure was absolutely lovely though x

Lovely staff and a quick, easy check-in. Everything was spotless. A big thank you to Nicky for the personal touch and for making our children smile. We’re grateful to the whole team — we had a wonderful stay!

Considering the on going refurbishment of the restaurant the hotel ran as usual. Venturing into Tewkesbury,we explored the lovely town and two excellent restaurants, a real plus.
The staff were friendly and efficient and deserve credit for the difficult job they are doing.

This was a stop over on route to Plymouth. Great location just off the M5.
We have stayed here previously and it is a clean and comfortable place to stay.
Unfortunately the restaurant is under renovation and we found this visit noisy in the morning.
We would be happy to stay again.

I didn’t actually stay at the hotel.
On 30th July I broke down in my work van. I managed to get it fixed but desperately needed some water to get moving again. I managed to walk to the Premier Inn through a thunderstorm arriving in reception looking a touch damp. The ladies on reception were more than happy to fill my 2 water bottles and also insisted on giving me a towel to dry myself off with.
A big thank you to Premier Inn, but more importantly to the 2 ladies on reception who showed sympathy that I haven’t experienced in quite some time.

I got clean and there were no ants.
Beyond that it was a hideous experience. The receptionist was disinterested, the room was far too hot and the "complimentary breakfast" was so awful I walked away.
My friends and I had been performing at the Tewkesbury Medieval Festival and don't ask much after 3 days camping but booked the Premier Inn because of the restaurant. We were informed a week in advance that this would be closed. This was far too late to book anywhere else.
Having stayed in this hotel for the last 5 years, we won't be doing so again.