Premier Inn Norwich Airport

The staff were very helpful with issues that arose due to parking. Very friendly and very informative. The manager sorted the parking issue immediately

Stay here on a regular basis always clean and staff r very friendly and helpful especially the manager always goes above to do what she can

Not aware at all time of booking that we could have requested a room close to reception and with a walk in shower.
Hotel needs a refurb. Room very tatty and tile grouting needed cleaning.

Well located for North Norfolk attractions without going into the city centre.
Usual pleasant and clean rooms at a reasonable price. Excellent breakfast in associated Brewers Fayre but evening meals and service only average.

First time as a solo traveller. Staff on reception were brilliant. Friendly and put my mind at ease by telling me there is always someone there if I have any problems. They were chatty and asked me about my night the next day. Probably the best customer service I have ever received

We have stayed here 5 times now. We need accessibility and use a wheelchair. The hotel meets all our accessibility needs and everything from the car park to the reception, the room(including bathroom facilities) the housekeeping and restaurant are very good. We always go the meal deal and find the breakfast and evening meal to be very good and really good value for money.

Had to pay £5 for cafpark not expecting to having stayed many times over the last 3 years but won’t stay again I will look for another in Norwich

This hotel hasn’t changed over the years with bedding and pillows getting thinner. Sadly the hotel is still attached to the oaks restaurant which seems that is charging you more and feeding you less

Didn’t want to write a negative review but with so many snowflakes & Karen/Micks able I thought might aswell….we probs got complained about outset with my 3/4 min wide show in the bedroom department Saturday evening…nearly got a standing ovation🤭

So firstly I don’t know who or what is above room 30 but it sounded like either a 24 hour bowling alley was in full use or the cast of ‘stomp’ were rehearsing for their latest tour.

With this lovely weather & seasonal sun…the room was ridiculous stuffy so we had hoped A/C was available(bugger it wasn’t)….instead we had a fan that was non existent, may aswell have whacked the hair dryer on continuously for the night blowing hot magma into my direction.

Wi-Fi/phone signal was poor, kept connecting then knocking me out every 2 mins…felt like a terrible boxer not throwing any punches back

As for The 40 inch smart TV that was nowhere near in line with the rather comfy & sturdy double bed….it had seen better days….we flicked thru channels constantly hoping for a good chick flick or maybe even a crime documentary as we love a bit of controversy…instead we found & selected itv4 on Friday evening….it eventually ended up coming on around 7am Saturday morning with back to back episodes of heartbeat proudly waking us up….great theme tune btw.

Luckily reception were friendly so no complaints there, my company even better so didn’t ruin our weekend away, just wasn’t as good as other premier inns around the country.

Overall it was good, family of 4 and requested a cot. Got a large bedroom with a double and 2 twins plus the cot which was great.
It was stuck at 25⁰ in the bedroom so with 4 of us it was so uncomfortable overnight.

Great reception thank you Jo for welcoming us to the hotel - tea and coffee top ups on reception much appreciated
Thank you
Early flight tomorrow and offered cereal etc

Stayed again at the premier inn before having to catch a early flight
Check in staff (Jo ) was very very friendly and helpful asking if we needed an early call and boooking a table at the oaks next door . The rooms were very clean and quiet

The place seemed “tired” and in need of renovation. There was a bath in the bathroom, which would have been nice but the extractor fan was literally painfully loud, so you couldn’t relax in the tub.
At breakfast there were warning signs that the toasters were very slow, which they certainly were - if they’re not up to the job, don’t tell customers the machines are useless - replace them! Finally there was only one coffee machine at breakfast and it wasn’t working. I accept that things break down, but really? In a hotel restaurant of this size, only one, inadequate coffee machine?

The whole experience was very good. This hotel is great for our needs. We needed a wet room in the bathroom which was accommodated. Breakfast, Dinner and the reception team were all brilliant. Would definitely recommend and will be staying again.

Comfy, clean room. Lovely staff. Room was too warm but the staff can't be blamed for the fact we were in middle of another heatwave

The mattress very comfortable, I had a disabled shower room which was brilliant, rooms very nice and clean, staff were very helpful and friendly .
Breakfast at pub next door really good also had evening meal and that was also really good I would definitely stay there again

We travelled to Norwich for my sister's wedding, Jo on reception was super efficient checking us in. Providing us with all the information we needed on the hotel and how to book meals at the restaurant next door.

We realised when we went to our room that a cot hadn't been provided, we spoke to Jo and she immediately got this sorted for us which we really appreciated.

Would definitely stay at this hotel again!

No Aircon only a fan 27.5 degrees in room with fan on! We attended a local charity event (2 days) we had three rooms, We all went home without completing second day! As a director of a local business we will not be using This company again!
We hold events too so a lot of reservations will not be coming their way!

This is a good basic Premier Inn and it ticked all the right boxes for us. We stayed here for a family wedding. We would like to give a big shout out to Jo who was exceptional on reception where she was knowledgeable and helpful regarding our queries. The restaurant and the outside areas which serve Premier Inn guests however let the hotel down. It was unkempt and could be improved if it were to be maintained to a better standard. Food there was excellent though and we would stay here again whilst visiting family.

Den gave me details, written of direction to a cricket ground on the saturday, he works
on reception, fantastic service, beyond the call of duty, I don't have a smart phone and so he did the job, really unbelievable, I don't want to go around with a computer in my hand every day. how tedious!! he did the job