Premier Inn Oxford Cowley

Good location, Room very comfortable, staff in hotel very friendly,helpful jovial,
Didn’t eat in restaurant as 8 customers waiting one member of staff serving ,
Counted 7 members of staff , only one serving drinks 🥤.
Staff pleasant.

Stayed in Premier Plus room which was definitely worth small premium for several additional amenities. Large comfortably furnished room thoughtfully laid out. Enjoyed one night stay with good dinner at adjacent beefeater, early start so didn’t do breakfast. Didn’t utilise parking which I understand is chargeable but this appeared plentiful.

Paid for Premier Plus and well worth the money. Room was very clean and had everything we needed. Staff on reception very friendly, helpful and knowledgeable about local area. Breakfast was fantastic and again friendly, helpful staff. Perfect location as can walk to local shopping area. Bus stop outside, daily tickets great value and frequent buses. Car park charges were great value and far easier to bus into city centre than drive.

In summary, our room was exceptionally clean and quiet, with very comfortable beds. They had put out extra beds for the kids which was amazing! The breakfast was good value.
A really important positive point about this hotel, was the fantastic standard of customer services. Every single person we met went above and beyond, nothing was too much trouble for them. It really made our stay great!
The one negative thing to add about our stay, was the temperature of the rooms. There is no air conditioning, and our window didn't open. So it was really hot and sweaty. But overall a good stay, as otherwise it was faultless.

On Sunday morning there was no hot water. I was told the boiler needed to be reset so I would have to wait. I had to wash in cold water. Reception were not able to help with a refund and said I had to raise the issue with customer relations when it opened on Monday morning at 9.00am. I been unable to get through to customer relations during their published opening hours. The on-line chat function on the web-site told me the customer relations team was experiencing technical difficulties so I would have to phone back later in the week and couldn't help with a refund. They have just left me hanging, very poor service overall. Also two of the coffee machines in the restaurant were out of service during breakfast.

Premier provided a reasonably priced and conveniently located hotel for a one night stay. The room was decently sized and clean with a comfortable bed. The continental breakfast was adequate. There were two issues. First Premier insist on providing only one bath towel for two people. This is infuriating, not least if one has paid over £100 for the room. It is no good saying one can ask for another: one does not want to trail down to reception at eleven pm in one’s pyjamas (there was only one person on duty and he could not leave reception). Second there was plenty of hot water when it came, but one had to run the tap for 10 minutes to get it.

Great hotel, plenty of parking. Easy to catch the bus to the centre of Oxford. Rooms very clean and comfortable. Car parking rates were reasonable (<£16 for four nights)

We booked two double bedrooms - and they were both clean - comfortable - and quiet. We arrived in Oxford by train and the hotel was just a short bus ride from the centre of Oxford. The hotel receptionist was also helpful on arrival. On our tour of the UK - this was the only hotel booking I was concerned about (after reading the negative reviews), however, it was fine and far exceeded my expectations.

Further out of town than it looked (6 klms), room had a mouldy odour to it, air con good, bed comfortable. Restaurant is fine, had dinner there one night. Would prefer to be closer to Oxford next time.

Pro's: room clean, staff friendly and helpful, nice beds. Breakfast selections good. Great that the windows opened.
Con's: Internet speeds woeful even on so called "Ultimate" plan. Room cards failed to work most of the time and needed to be reprogrammed. (They are getting new cards soon apparently)

Room needs an information card or QR code showing what services are available

would not go bk booked in for two nights only stay one the food and serive was not good at all dirty too eat in dead flys on window stills no one too show u too a table one of the worst we have stay in the room was ok

The bedroom had bits all over the carpet, there was no shampoo or gel in the containers they was all empty. Breakfast was extremely slow to be seated. Staff just wasn't bothered. They ran out of food so had to wait whilst they replenished everything.

The room was well equipped, excellent bathroom facilities. There was no water in the room when we arrived, but the receptionist was helpful in obtaining it. The breakfast was excellent and we had dinner in the same restaurant one evening and it was also very very good.

Did not enjoy my experience here . Busy carpark and service on take out machines with nobody around at check in or leaving. Room key was tempremntal for lights and heating system wouldn’t shut off . On top of the stay of having to pay for parking wouldn’t come here again for the high cost

Clean and comfortable hotel with excellent variety and quality food in the optional breakfast. Team members are all polite, helpful and friendly. Ideal base for visiting Oxford.

Used before.
The room we had was refurbished, it had been tastefully decorated, the carpet was springy and soft and the room was cleaned well.
The bed was very relaxing and softer than hard. So a big improvement.
The new seats looked new and were very comfortable, actually got TWO chairs.
Bathroom was adequate, used an Accessible room, the bathtub was low based on a wheelchair user, still too high for someone with hip issues, like myself. The bedroom has an alarm to push if you need extra help.

Staff were very helpful in Reception.

The downside is, the aircon is in the room, its not wired to work yet.

The windows open more than just a slit, another improvement. But not wide enough to lose a small child or baby through.

The Beefeater has a good breakfast, we tried both, the continental and the cooked, both very good, self service. All you can eat in 1.5 hours.

Parking is NOT FREE the downside that this hotel has now got pay to park, car park. £3.95 for 1 night is not bad, but it gets more expensive.

A special stay at the Premier Inn Cowley for our daughter’s recent graduation. I wasn’t sure what to expect as the reviews are mixed. I can honestly say our time there was memorable and happy. Helpful staff and cosy, clean rooms. We slept so well! Thank you to the Team who looked after us so well, in particular Maria on the front desk.

Brilliant experience ! Upon arrival at hotel reception to sign in, I had a great welcome from Taylor, who had a total and compassionate understanding of my disability. He was most helpful, and quite frankly, could not do enough for me. My room was very pleasant. Departing, I left , having received a very cheery goodbye from Dominika, well done to both of you. Please ensure my comments are passed to them.

The worst service, especially at reception, with very Rude behavior. Mr. Ahmed at the reception was particularly rude and unhelpful. Premier Inn, please take note of this. I have booked three standard rooms and ended up getting an accessible room. I argued and was still unhelpful. I will recommend not staying there. No INTERNET for 2 days. Most horrible. Hotels.com, PLEASE TAKE A NOTE.

Hotel is excellent value for money all rooms newly decorated.
Transport links to City excellent and very frequent.
Staff are amazing so kind and compassionate towards their guests.
My stay was a long 2 months due to my husband being critically ill in the local Hospital but were always happy to keep me in my original room each week.

Beefeater Restaurant wright next door with excellent choice of meals friendly atmosphere and quick service.
Perfect stay for Oxford City break transport links excellent every 10-15 minute inyo City Center, with options of Weekley bus pass to hop on & off buses all around City.
Hotel itself is set in a nice quiet area know as Longwall near Cowley Mini plant.
Will be staying again on better sercumstances next time.