Premier Inn Witney

We had a great stay. The Scottish girl in Witney (so sorry I can't remember your name) was amazing and really looked after us! Sorry we couldn't tip you as the machines weren't working! You were great ☺️

My husband, daughter, and I stayed at the Premier Inn Witney, Oxfordshire from Friday, 3rd to Sunday, 5th Oct During our stay, my husband received eight insect bites: two on Friday night and six on Saturday night. The bites caused him significant discomfort and sleeplessness.
We reported the issue to the manager and showed her dated photographs of the bites. She advised us to contact Guest Relations, assuring us that obtaining a refund would not be a problem.
I subsequently contacted Guest Relations and provided all necessary information, including photographic evidence. After several email exchanges, a representative named Ryan refused the refund and stated that Guest Services would no longer communicate on this matter.
Won't ever stay again at any premier inn. Avoid unless you want bites and poor customer service

The total hotel could do with a complete paint job. We were booked into a disabled room. We had no problems with that as we werent disabled but someone that was could have, the toilet wouldnt flush properly due to the flush handle being broken. Rm 119 at the Witney Ducklington lane hotel. The manager the morning of the 29/10/25 was awful. her customer service skills were none existent!. Due to the fact that there was seruiously bad catering ordering skills....half the breakfast that you were supposed to pay full time for...didnt get served!...but still supposed to pay full!...Avoid this place...the whole place is tired and dated...Staff need more training...

Road tripped round the UK recently and this was by far the best Premier inn we visited. The staff were polite and attentive, the freshly made pizza by the chef was incredible (highly recommend), thanks to Zoe for amazing service aswell as others. The breakfast cooked to perfection 👌 would certainly stay here again.

Lovely experience, all staff from reception, housekeeping and culinary wonderful, nothing was too much trouble. Thoroughly enjoyed our stay, and enjoyed looking around the area.

A great stay at this hotel, we stay in premier inn hotels frequently and we were more than happy here. Reception staff are superb nothing was too much, we paid for early check in which was no hastle at all. Room was a little dated but was cheap to book so not overly worried about that. Breakfast is buffet style but all hot and well maintained with a good variety. Gluten free catered for too. We would definitely recommend and stay here again if we are in the area.

Stayed overnight as part of a large family group. All staff were very welcoming and room was clean, airy and had good temperature control. Very quiet hotel, plenty of parking. Staff were very accommodating in seating our family group together for breakfast, only minor let down was the temperature of the breakfast items- very lukewarm but still a good selection and plenty to go around. Great location if visiting Witney- just a short walk into the town center.

My experience at the Premier Inn in Witney was excellent. The team was very welcoming and kind, with special thanks to Zoe.

Great location for exploring the Cotswolds. Hotel was clean & comfortable. Staff were excellent, but overworked. Definitely need extra staff. Food was good. Would stay there again if in the area.

Steph at reception was amazing. Extremely welcoming, and efficient, would definitely stop here again thanks to her!!

I have stayed at this Premier Inn in Witney six times in the past 8 months. On NO occasion has the restaurant been open for service in the evenings. This despite, on most occasions, having booked the Meal Deal (dinner and breakfast). The explanations given vary - the chef’s sick, staff shortages, young staff member unable to work past 8.15pm etc. On the most recent occasion (26th August), we were pleased to see a notice to the effect that, though there was limited service in the dining room, meals WOULD be served to people who had booked a Meal Deal. Then we were told that we were too late - this was at 8.20pm. Staff are pleasant enough - though there are very few of them - but clearer, more honest, explanations would be welcome. In future I shall be booking elsewhere and that might well be at the Travelodge just down the road.

- A/C in bedroom not working which meant a very uncomfortable night for us all in a family room

- No staff to accommodate our pre-paid for dinner

- Cooked breakfast was only luke warm

Room good ,breakfast better organised since our last stay. Don’t bother with dinner in the evening. Food ok when you get it but very long waits and mix ups. One of our 2 meals delivered an hour before the other. Other guests walked out, another had had problems 3 nights running.

The room and bathroom were clean and well presented and everything worked. Staff were friendly and pleasant, although virtually the first thing said to us on our arrival at 13:30 was, “If you want to check in now it will be £15.” Not the friendliest welcome.

The reason for the low score was the restaurant. The tables were sticky. At breakfast the cold section with the milks etc gave the impression that it could benefit from a thorough clean. The cooked food was tired and appeared to have been cooked quite a while before being served. When poached eggs were requested they were not available. The ridiculous reason given was that there was not a pan to cook them in. Poached eggs can be cooked in any type of saucepan or even a frying pan. So what kitchen doesn’t have those available. My wife and our friend went to the restaurant at about 20:00 hours on 14/08/2025 and were refused food because, “they were not accepting walk ins”! Given that we were staying in the hotel and the restaurant was not busy I feel that is unacceptable. We will seek alternative accommodation in Witney before using the Premier Inn there again, and we stay in the area every few months.

A great Hotel which provided an excellent centre from which to explore the Cotswolds. Nothing was too much trouble for the staff. Breakfast was excellent.

Very basic hotel without a pub/ restaurant attached. It has a small dining area which was set up for breakfast at 8pm the evening before. Wasn't able to get an evening meal as the chef was off sick & there was no staff to cover. 🤔We were out at 7am so unable to get breakfast the following morning.
If i had known i would probably booked a cheaper competitor chain of hotel but i booked P I as usually they are the same std. Fan in room kept me awake, unable to switch off.
Not the best PI that I've stayed in.

Excellent staff, very friendly. I used the restaurant a lot, food really nice and about average price.

The reason for 2 stars is the internet. If you intend to use it at all during your stay, forget it. The "ultimate" package which you pay extra for is as close to unusable as you can get, before trying to connect to a breeze block.

My stay was long and dull as a result...

A disappointing visit. No bar and restaurant very basic. Menu limited due to freezers having broken down. Milk/sugar/coffee/tea sachets in short supply in bedroom. On plus side the staff were friendly

Large enough room with a double bed and bathroom. Clean.
The restaurant had plenty of space and was quick at serving food. The food was good too.
Parking at the hotel is free and easy to get a space.
Ann and Sharon were good hosts.