Premier Inn Redhill Reigate

We always stay at this Premier Inn when visiting family & friends. It’s convenient for us as it is in an area we are familiar with.
The rooms are comfortable and this particular one - no:125 - was very quiet.
The staff are always friendly & helpful and it’s good value for money.

Nathan and his team in the restaurant could not be more helpful, Caroline on the premier inn hotel side is more than helpful nothing is to much trouble , I shall be back

Normally our stay at Redhill is very good but due mixup over room request took the edge off. Also the fact that the reception phone was on silent so had a long walk to speak to reception for a bath towel.

An overnight stay with friends meant picking somewhere convenient for all coming in from different parts of southern England. Hence this PI. Good points: friendly reception and bar staff, excellent shower, very comfortable bed and comfortably priced drinks in bar. Not so good: the meal in the Beefeater restaurant next door. I had probably the worst steak I have had in the last five years. If the kitchen are prepared to serve up a slab of rubbery, warm, greasy and unappetising meat then I thought I should at least try and eat it. But it was truly horrible. What made it even worse was the bitter tasting ‘Steak’ sauce. I considered asking for a replacement (with no guarantee of improvement) but that would have left me eating on my own after my friends had finished eating their respective food choices - not steaks. I mentioned my disappointment to the very friendly table server and she was sympathetic. 18 hours later I am still slowly and painfully trying to digest the last (I hope) of that steak.

The reception was more than helpful and it was a great experience checking in. Originally, I was in room 106, but it had no wireless internet connectivity. The reception changed me to room 6 hoping I would get better connectivity downstairs. No luck and as helpful as reception was, they are not IT experts nor should they be. In 2025 there is really no excuse not to have solid wireless coverage throughout the hotel. Reception even gave me an access pass for the fast wireless, but there was no signal in either room.

Later, when I went to the attached restaurant at 7 pm for a table for one person, they told me the next available time was 8:30 and I was not allowed to order food at the bar, nor for carry out back to the room. It would be great if they work out a take to the room solution in such cases.

Dont bother! Tired, dirty and food not great. Needs an overhaul. Such a shame as location is great. Invest and work on catering it may improve.

Larm fra vejen

Premier Inn should be ashamed of keeping this hotel open. It is run down and worn out. It is rude to charge what they do for such tired and not very clean facilities. I sense they know that people will keep staying there because of being close to Gatwick Airport. The Beefeater next door is also in the same poor condition and very dingy, with sticky tables. Some of the staff, at the hotel and The Beefeater, are very loyal and good at their jobs.

The hotel is an average Premier Inn , rooms are clean and quiet, we stayed the night before a flight from Gatwick Airport & it served a purpose. The property could do with some TLC, as could the attached Beefeater restraunt which is not very inviting by appearances.

Bed was comfortable, however when getting ready for bed noticed blood on the duvet and 2 pillows.
We notified reception and they came and changed the bed within 5 minutes.

The travel cot provided is very thin but baby slept fine.

We booked into this hotel as we were attending a wedding close by and we are from London. We arrived at reception and then made our way to our room , it was just after midnight on the 3rd August.
The window to the room was open, the room smelt bad, there was hair to be seen in the bathroom , and no air con , but there was a fan that would cut out every few hours, which kept disturbing our sleep. The room was very dated and needs an upgrade.
We had paid to have a breakfast and may I sat that was not what we expected, we had to wait quite a long time for someone to take our order and when it finally arrived you could found the number of baked beans in the plate, rations. The table was sticky, the cups dirty, and the staff looked fed up.
Bad experience all around at this hotel, would not recommend.

Five of us Arrived soaking wet on five bikes
Receptionist was exceptionally helpful in organising rooms to accommodate us and booked us a table at the beefeater realising that we would have missed it if not.
Spotless rooms

We had a great stay with friendly staff

What do you want from a Cheap hotel room. Clean and be able to sleep.

Unfortunately it was 26°C in the room with the windows open and the fan on and that was as cool as it got at night. It seems that the ground floor is just unbearable.

It was clean other than a little moldy in the bathroom and shower head could do with a descale. Water pressure was very up and down.

We had breakfast in the Beefeater next to building, this was great value for money and unlike other premier inns, cooked breakfast was cooked on demand. No more over cooked eggs!

We had dinner another night there, this not so good. Shown to a bar service area, a very average dinner which was expensive as well and then went to order dessert from bar to be told no more food. This was at 8:30. Very early to stop food especially with a hotel attached.

La chambre n’a pas été faite lors du séjour (3 nuits).
Chambre assez spacieuse.

Het gebrek aan personeel maakt het niet altijd even verzorgd... Plakkende tafels, aan de bar bestellen en per bestelling afrekenen, tuin met overigens prachtig terras vol met niet opgehaald serviesgoed en lege glazen... Maar de medewerkers die er waren hebben maar 2 handjes en ze liepen zo hard als ze konden. Verder gewoon een beetje smoezelig, maar waarschijnlijk zelfde reden: niet genoeg menskracht om de gasten te bedienen en ook nog het grote restaurant plus tuin te onderhouden. Echt jammer, want leuke locatie.

By far the scruffiest Premier I have ever stayed in. It needs a major refurbishment and some basic cleaning. Room smelt unpleasant and was run down. Outside areas were really unpleasant with litter cigarette ends and rubbish everywhere. The only redeeming thing was the staff who were pleasant and cheerful.

Very briefly, avoid this hotel. There are better airport hotels/options in the area. This is by far the worst Premier Inn/hotel we have stayed in. A dated building in desperate need of TLC and a deep clean. Common areas smelled musty, needed proper ventilation and carpets filthy. Our room needed a deep clean and a good hover. Black mould evident around windows and the bathroom shabby. The bed, as expected in a Premier Inn, was at least comfortable.The restaurant was grim. Every surface was sticky and at breakfast the milk container needed a good wipe. A shame as all staff encountered were absolutely lovely, especially the fabulous waitress who served us in the evening. She was a gem, unwavering in her professionalism and a delight to deal with.

I rarely leave a negative review, but a basic standard of cleanliness in a hotel is not much to ask, whatever your budget.

Perfect for our requirements

If you use a CPAP machine, be aware that there are no socket outlets beside the bed - I was told this is the case in all the rooms at this location. Bring an extension cable with you. Also, try to get a room on the upper floors - ours was on the ground floor and had a terrible musty/mouldy smell (likely the reason for the floor standing fan in the room).