Premier Inn East Midlands Airport

Lovely stay at this hotel, staff always very helpful and friendly all go out there way to make sure guest are well looked after , food was also lovely will be back very soon

Car park £10 a night. Extortionate. Evening meal menu was poor,a lot of things not available. Drinks expensive. Twenty minutes wait for breakfast which when you're heading for the airport is not very good. Worst Premier Inn we have stayed in.

Would we stay here again after staying here for several years NO ! We have always stayed here for our flights from EMA before and after our holidays . On our return flight we checked in at reception my husband went to the table we had just reserved . Waitress was extremely rude he placed his order with her then her reply was I will
Come back to take your order he said you have just taken my order … He then stood up with his walking frame and she then said get out my space I don’t get paid enough for this 🤬 He then asked for the manager … No actual manager on duty … My Husband then notified the desk receptionist to cancel his booking for the evening meal as he would not now eat in the restaurant due to her lack of respect for two of your regular customers! 13/11/25 @ 18-30pm .. we will now be booking our overnight stays with the Leonardo Hotel from now on .

Decent choice of food despite not having a couple available, good choice of drinks and excellent attentive service too.

Had to get a last minute room and Leigh was fantastic and really helped so friendly and professional totally recommend this hotel

Stayed the night 9/11/25 before a morning flight, from arriving could see the staff were working hard between the reception bar and kitchen . Thanks to Amy, Vicki B and Emily very friendly and accommodating !

I stayed two nights here with work and it is an ideal base, great for links to the M1 and beyond and also locker rooms, food and drink choice too. Really impressed with Kia who served me - really friendly, kind, warm and welcoming. A real credit to the hotel

We arrived at about 2am on Saturday morning after a flight and were warmly welcomed. Everything was as hoped for with the hotel and the room. The breakfast was great with the cooked food being made to order. The lady serving us deserves a lot of credit for still being friendly and effective even though she was clearly busy.

Welcoming immediately on arrival, both Pamela and Kia are friendly and helpful. Will definitely stay again. Room comfortable and food good. 😊

It was amazing. Comforting. Enjoyable. Good vibes. A staff called Pamela helped me so much to make sure I wasn’t confused or anything. She smiled and brought my mood up. Food was fantastic. Rooms were clean.

Great staff. Diner not brilliant.

Just at this hotel and very disappointed with the pricing structure on offers for food and drinks. Upgrade costs are not clear and transparent hidden on the back page in small print so not obvious at the point of ordering. Feel that something that looks good value is intact more expensive . Come on premier inn get your act together feel like we have been had over.

Like all Premier Inns it does exactly what your need. The staff were all great, particularly Amy whose service was spot on and she didn’t stop working hard in the restaurant.

I arrived from the airport for a one night stop over. so it was handy and just a walk away from the airport, the staff were helpful with information as I needed to go to Derby on the bus, the next day.

What an excellent experience. Amy, who took and delt with my evening meal order, was extremely pleasant and knowledgeable about all items on the menu. Nothing was too much trouble for her yo sort out or deal with. Thank you.

I have stayed in a plethora of Premier Inn over my two years of working for my company.

Arriving here, I was greeted by friendly staff from the outset. From bookending to having my evening meal.

Having the opportunity now, I'd like to say a huge thank you to Pamela for looking after me during my evening meal, ensuring I was comfortable and my meal came out in good time. Her true dedication and commitment, if I had any say, she needs a pay rise! A manager in the future, for sure...

Thank you Premier Inn for another hotel I'll be looking to book in the near future...

AL

Good stay. We had a very good meal, it was very tasty and hot. Our server Pamela was amazing, so friendly and very efficient

I stay in premier inns all over the country, but the team at East Midlands go out of the way every time. Everyone from the management team to the housekeeping team, chef etc make you feel like family. Staying away on business isn't easy at times, but when you are greeted with a friendly face, clean rooms and excellent service. it makes it so much easier. Thank you to Daniella and her team and Ang and the team for your smiles and always making myself and my colleagues feel so welcome.

What a fantastic hotel , have stayed in many premier inns but this hotel was by far the best so far. On arrival we were met by Martin and Lucas , fantastic customer service. Cheerful and polite and so attentive.
Our room for the evening , was clean and very comfortable.
Booked an evening meal , food was lovely and the restaurant
staff were fantastic. Again attentive and efficient, couldn’t do enough for us.
Will definitely be back .

This review will be a complete review of two stays from the beginning and middle of July. We stayed before our outbound flight to go on holiday and after our inbound flight home.

We are regular Premier Inn guests. This was our first time staying in a newer style “Next Evolution” PI and we was impressed by the newer decor, cleanliness and design. I emailed the hotel prior to our stay and requested rooms close to our friends and at the end of a corridor and this is exactly what we got on both stays. We was allocated, a huge standard room on our first stay which we gasped at when we opened the door! We was so chuffed! However, this was short lived as the air con failed and couldn’t cool the room sufficiently as the room was so big, and because you couldn’t turn the temperature down below 19°c. We did contact reception who said they would override it to make it cooler but nothing changed, and eventually they moved us across the corridor to another room. This was smaller and a more standard layout of a PI room that we expected. The air con gladly worked properly in this room. We got the exact same room after our holiday too.

The new design is nice, however there seems to be a lack of any desk area or places to put things. They have replaced the desk area with a multipurpose table but it isn’t sufficient to put a load of items on. Plus if you wanted to work on a laptop, you could but there is no nearby plug to charge it, as there would be with a desk. The new showers are horrible, I miss having a bath! The new shower heads are such a downgrade from what they previously had, they provide a mist rather than a powerful rain shower. The rest of the bathroom is nice though despite this. I know this is none of the hotel managements fault and they just have to work with what they’re told/given.

The food in the restaurant is nice! I had stayed in a PI for two weeks straight prior to this stay, so was familiar with the menu, as they had the same restaurant “Thyme” brand in the hotel I stayed in for work as they did in this one. The service was good too, the staff are very attentive, warm and chatty. Breakfast is cooked to order and not a buffet style offering. Pastries, toast, cereal etc are all self service, just hot food you have to order.

Overall both stays were good and I would happily return!