Premier Inn Dunstable / Luton

Stayed at Premier Inn hotel for our anniversary weekend . The staff was very polite throughout our stay and were happy to recommend activities that we could do . Enjoyed our weekend away

Fast and easy check in. Amazing customer service at check in. Azra was very helpful with a taxi and directions on check out. And the two ladies in housekeeping that gave me towels and directions to the bar was also very helpful. Staff in the bar rude and on friendly also could do with some training on the policy.

Staff refused to serve cooked breakfast although this was paid for within the booking advising to try and claim money back despite serving others. Doors don’t close properly unless banged very hard otherwise people badge in the room. Very poor and disappointing experience.

Room was dirty, floor looked like it hadn't been hoovered in a while. Towels were dirty. On the positive it was exceptionally quiet.

Best nights sleep 😴 fabulous staff all 3 of them congratulations 🎊 very helpful attention to detail room was lovely and warm see you all soon 😀

Super hotel - really friendly reception staff - got early check in which was excellent since we had been travelling since 4am. Top floor room - nice and quiet and cleanliness was brilliant - no complaints from us!

Fabulous service.

Family members arrived at Luton airport late on Thursday night and were very tired having returned from Ukraine. They called me for help.

I spoke to the hotel reception on the phone and confirmed late check-in was possible and a room was free. I booked & paid online sending the reservation details to the travellers. The hotel pointed to the best value rate and channel for booking.

The travellers arrived, parked-up, enjoyed a swift check-in and a good night’s sleep. They enjoyed breakfast and left in time to return to Wales in timer to make s presentation at Uni.

They got caught out, Prem Inn’s excellent service helped them recover their situation.

The reception staff member at the hotel was brilliant.

Lovely clean quiet room. A couple of minor issues. Ask how to operate electric before going to room. You have to put your card in a slot but I wasn't told this. No anti slip mat for the shower over the bath. Nearly fell getting out.

Seems to be a very nice hotel but after booking via telephone to confirm we would be arriving at approx 3am after a long flight to Luton. We were told that we were 12hrs early...the call centre had made the booking for the day of arrival but checkin wasn't until 3pm! Luckily the receptionist was able to find us a bed ...in a disabled room.

Had a brilliant experience food was amazing, and staff were really friendly. Especially the receptionist. Room was clean and staff couldn’t do enough for us. Would highly recommend staying here and will again in the future

Clean, comfortable, and convenient! The room was spacious with a super comfy bed, and the staff were friendly and helpful. The location made it easy to get around. Would definitely stay again!

Great service from one of the best Premier inn i have stayed in. Staff were warm and welcoming nothing to much hassle. As someone who lives life on the road for work will defiantly be using this hotel again

Terrible experience room was dirty so was the bathroom and smelt of wet dogs. Food also got returned as was fatty and £25 fillet shouldn't be

Stayed in a Premier Inn Plus room for the 1st time. Very good indeed, well worth the money. Air con very quiet. Lady at check in desk very pleasant indeed. Beefeater next door, usual affair of bland, tasteless food. Breakfast is not a buffet, which I do prefer (like helping myself instead of having to ask for more), but, again, the same usual low cost (especially the bacon & sausages) fare.

My colleague and I checked in. I enquired about the meal deal that was reflected on our invoices and were told that was not the case, a meal deal would need to be paid for separately. Okay, we accept that. Now the invoice further states that we are charged for a room each breakfast included, again we were told that this was not so. So, why were the invoices different from the receipts your receptionist printed out? Anyway, we had to go to Tesco to buy our supper and what would constitute breakfast. We later met our colleague who actually were complimentary of the hotel service because they had their meal deal and breakfast, both meal options we were denied.

the room was like a sauna for the whole time. Ridiculously hot, no AC, the fan provided was useless. It gave a really bad night sleep due to how hot it was. Room was usual premier inn standard which was fine but they need to do something out temperature in rooms. Was showing 27 degrees at 1.00am! Not compatible with a comfortable night stay in the summer months. Whitbread need to update and put AC in rooms with climate change showing no sign of temperatures reducing.

Clean room and bathroom. Tea / coffee in room . Staff was very helpful. Breakfast in was very good and hot . Will definitely they there again.

Overall good hotel comfy beds and pillows , only downside was the duvets which were heavy and very warm , the rooms had no air con which maybe could look to add in future . Not far from airport so good location . Friendly staff .

Excellent all round. Welcomed with a smile and offer of help with anything we wanted. Comfy bed and clean room. Breakfast was delicious, great value and service was excellent

Very comfortable stay, good reception service on check in as well. Room clean and tidy, bed very comfortable and relaxing . Shower was fine, the pressure was a bit down but understood why. Overall, very pleasant experience, nice breakfast as well!