Premier Inn Liverpool - West Derby

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We stayed here for the first time tonight. Good parking (you have to pay but it was only £5 for overnight)
The reception staff were lovely, very bubbly and friendly
The room and en-suite, very clean and a super comfortable bed. The rooms are very basic but it was fine for the night
Bit far out from city centre but otherwise good and would recommend

Great location for my trip clean tidy room good breakfast next door staff were brilliant and friendly no stairs for my room which I loved

Average Premier Inn. The pub attached was friendly enough but was very tired in appearance. Wouldn’t stay there again.

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Clean rooms, very quiet, comfortable beds. If you want anything just ask. Good location, plenty of parking, next door to several shops, easy access into centre of Liverpool via bus around corner.

Clean, reasonably spacious and great stay.
Danielle on reception was so friendly and helpful - absolute super star.
Only drawback was that there is no lift to get to upper floor.

Comfortable room with reasonable lighting but the shower over the bath was not terribly safe - no grab handles or slip proof mat provided. A 6.30am fire alarm didn't endear it to me either. Usual premier inn breakfast, but there was an M&S foodhall on the site.

Room was hotter than the surface of the sun. The staff were unable to help as out their hands, they did give fans alas that just pushed the air around.

Staying here at the moment and there is 5 of us one of which is a baby and it’s a small family room not enough room for us all putting the cot up basically blocks the other beds for a family of five we shouldn’t be in this room not a start need a bigger room

Beds very comfortable although bathroom clean with towels provided felt room needed updating as furniture and carpet very stained and walls need repainting. Lots of peeling on furniture

I checked into this hotel with my wife and had a lovely stay. The rooms were very clean, no air conditioning but a fan in the rooms, they did get quite hot through the night. The restaurant staff were lovely and very friendly. Reception staff were very helpful, always smiling and offered plenty of advise about the local area and city centre. Danielle and Kevin on the desk were always happy to to see us when we came into the reception area and greeting us. We had a lovely stay and will be returning to this hotel in the future.

2 kids and I stayed in the Premier Inn West Derby hotel for couple nights and everything was great. The hotel located only 15 minutes driving from Liverpool City centre. The room was clean, the beds were comfy, I did appreciate it was a kettle and supplements of tea, coffee, milks and sugar in the room. It felt safe and comfortable.

Utterly horrified by my experience at this hotel. Checked in to my room and was greeted by a previous guest's poo dried onto the bathroom door handle and smeared on the wall underneath the toilet paper dispenser. Later got out of the shower and grabbed my "clean" towels only to find skid marks all over them. Horrified to say the least. Complained at reception and was informed the room would be given a thoroughly deep clean. Despite this, upon my return I was disgusted to see the poop on the wall hadn't been touched and was very much still there. Went back down to reception and asked to speak to a manager. Was informed none were available. The same individual at the desk I'd spoken to that morning came up to my room and finally cleaned it off herself. Absolutely disgraceful hotel. I've stayed at many Premier Inns in my time all around the country and I've never experienced anything like this. Poop/faeces on three separate things in the room and the only apology was one free breakfast. The place should be shut down for being a health hazard!

Had an excellent day at the Premier Inn, playing friendly staff and a nice quiet room with a fan and everything I needed. Thank you for this guys have a great day

Way too hot. The fans are either ineffective or have a 2hr timer meaning you have to get up every 2 hours to make the room comfortable..not covered by their goodnight guarantee as they dont state they have air conditioning. The fans would have been fine if not on a timer!!

I was quite apprehensive before our stay, having read a number of poor reviews saying this Premier Inn was run down and not worth staying in. Some even suggested avoiding it altogether and booking elsewhere. However, I’m pleased to say our experience was much better than expected!

I’d read that the rooms could get very hot in summer and only came with a dusty fan, so I brought two of my own. Imagine my surprise when we arrived to find a tall, nearly-new fan already in the room and ready to use. Yes, the room was warm, but the fan made a real difference and we slept well.

The room itself was fine – not luxurious, but clean and perfectly serviceable. The bathroom was okay, and while the pillows were a bit flat, we quickly found extra ones in the room without needing to ask. There was also a kettle with tea and coffee provided, which was appreciated.

The only small issue was that only two of the three plug sockets in the room seemed to work, but we always travel with a 4-way extension lead so it didn’t affect us too much.

The biggest surprise was the breakfast. Some of the reviews had been quite confusing, so we nearly didn’t bother. I’m glad we did! Breakfast is served next door at the Beefeater (The Stag and Rainbow), and it was both good value and tasty. The full English buffet was £12, the continental was £9, and kids eat free – excellent value for families.

One thing to note: you do have to pay for parking. We used the app, but later realised it would have been cheaper to pay at reception, so that’s worth bearing in mind.

All in all, this was a decent stay and I honestly don’t understand all the negative reviews. It might not be fancy, but it delivered exactly what we needed for a comfortable night and a good breakfast.

The room was clean and tidy, the bed was comfortable. We are glad they put a fan in as it was hot and we needed it on all night. There is not much drawer space and the wardrobe is only small. The bathroom was okay but the bath is a bit high to climb into, it needs updating to just a walk in shower. It is very quiet place and not noisy at all. Breakfast was a bit disappointing as not all the food on the menu was available and some times it was over cooked.
I would not stop us staying there again as it is just ideal to get to Liverpool town centre from there by bus.

Staff very friendly and helpful. Room good size and was clean and tidy. Bed comfortable which always helped and found extra pillows in the cupboard. Handy stand up fan which is a godsend to someone having hot flushes.!! Wasn’t made aware of parking charges, until we arrived, so that was a bit of a let down. Also used the option for booking breakfast and dinner next door in the beefeater. Breakfast was as expected and plenty of it. Dinner however was a let down. Waited ages to be seated although there was plenty of staff walking past. Once we got seated was informed there is an extra charge for some of the food related to the meal deal.! Restaurant wasn’t busy so no excuse for poor service. If I hadn’t already paid for the meal, we would have left. Overall happy with the stay at the premier inn, and breakfast, but wouldn’t use for dinner again.

Room was clean. Bed comfortable but one pillow each and uncomfortable.
Room was a nightmare with the high humidity and no air con! A standing fan but thick with Dust !. Staff at desk ok.It is
bad that you have to pay for parking now, never used to in the past. Had to leave before our time due to bad news of family death.