Premier Inn Waltham Abbey

We arrived at 9pm after a 5hr car journey , the room stunk of urine, and the bed sheet was stained and wet , with several long black human hairs in the bed.
We immeadiatley contacted the lady on reception who came to look and we asked for another room , which she said they couldnt offer as they were full.
We wouldnt have left a pet in that room never mind a guest.
We found a best western hotel at chigwell and stayed there .
When we asked for a refund 2 days later by email they had provided they firstly claimed we checked out the following day , then after 9 days investigating they have offered 41pound refund from 110 pound paid .
The staff at this hotel are not honest to their own people and the crap they have made up is ridiculous , claiming they offered to clean room and sheets ,when they told us nobody was available as it was late at night and a weekend.

Awful from the moment we arrived. Receptionist was miserable as sin even raised her eyebrows at my mother in law. No warm welcome at all it was more like we were a nuisance for paying for early check in. Our family room was rotten. The bathroom had water damage all around it and the whole room was in desperate need of an update. The food menu and remote for tv was sticky. Just disgusting. Room was boiling hot bed was rock hard and pillows too. No hair dryer. Breakfast was a joke had to wait for certain food items to be cooked they just let it run out item by item so it seems. Toaster stopped working, fruit was soggy and gross. Just not enough food for the amount of guests. Should be that you order what you want and it’s cooked fresh would work better. Would never stay here again. Travelodge would have been better.

The location was perfect for us with a lovely surrounding . The welcome from staff and the pleasantness was greatly received.our room was Excellant , warm & cosy .
Cost is always important and for two nights it was a very good price. The whole pls e was very clean , breakfast was superb .
We will be back ….
It’s a shame premier inn doesn’t have a loyalty card as such .

We arrived early and were directed to the pub next door until our room was ready which wasn’t not a problem. The room was clean, tidy and spacious, however it was cold and smelt of damp. The mattress was really hard and uncomfortable and so were the pillows. My partner can sleep anywhere and even he had a disturbed sleep. We worked the heating as per the instructions in the room unfortunately the room didn’t warm up until the early hour which added to the poor sleep experience. Check out wasn’t until 12 which was a reason we booked the room as we went to an event which didn't finish while late and we wanted a lay in. We were woken by a slight knock to the door and a male staff member entering our room to clean it it was not necessary and ruined it for us. We couldn’t report the problems to reception as no one was available as we checked out.

Odalar çok rutubet kokuyordu kahvaltı yerinde çalışan sarısın kadın çok kaba biriydi bana ödeme yapıp yapmadığımı sinirli bir şekilde 2 gün üst üstte sordu ve çok kaba davrandı diğer insanlara da öyle davranıyordu hizmet beklediğim bir yerde bu kadar gergin bir çalısanın davranışlarını görmek hiç güzel bir deneğim olmadı

good

there was good service and the people there were so nice. the rooms were clean and well looked after. the location of this hotel was perfect and everything was up to standard.

Good experience at the hotel , nice spacious and clean room , breakfast hot , I did had everything what I needed , nice team

Check in efficient.
Room was well equipped and clean, smelled a bit damp.
Following morning breakfast which was 10.99. was quite disgraceful. Arrived at 9.30 to find no meat products or hash browns available beans, tomatoes only. We ended up having a staggered breakfast. One slice of bacon with a hash brown. Later on a sausage on its own. I don't eat eggs but my husband's was overcooked. It's was extremely busy and they were totally understaffed. I want to make it clear that one lady seemed to be working very hard to refill in the restaurant, non stop whilst others seemed to be wandering around not knowing what to do and not really working at any pace. The chef focused on tomatoes and mushrooms and seemingly no meat. He was on his own with two ovens and a packed restaurant. He also checked his phone and then handled tomatoes without gloves or washing his hands so hygienewise not great, but he was also alone and perhaps needed another person to help.

After breakfast our card key failed to allow us access to the corridor where our room was. We spoke to reception and then tried again, still no access another couple came up, their card didn't work either. I went to the lady on reception, she opened the door with her card and a smug flourish as if we'd been doing it all wrong, then disappeared. Following this our card didn't allow access to our room, luckily reception lady was there to help us gain access and tell us it was our fault because the card had been by a mobile phone. It hadn't. No apology for all the hanging about and inefficient equipment.
All in all an expensive hotel stay that was not value for money. Premier Inn need to up their game and employ more staff who can provide better customer service and food if they are going to charge these prices.

The staff was great. The bathroom was vintage

Room and bathroom clean, loved the breakfast options

Great customer service by the friendly receptionist warm welcome. Nice clean room. Lovely quiet location with a pub nearby. Free parking is a bonus

Usual first class Premier Inn job. Nothing fancy, but you know what you are getting and they do it very well. Breakfast is in the hotel's own restaurant and is standard Premier Inn fare - but again it's tasty and filling and very good value (especially if you have a hungry child with you eating free).

The location convenient for me , not far from M25 . Breakfast delicious and breakfast team were brilliant . Room ok but need refreshment

Had a lovely stay here at Waltham abbey. Breakfast was lovely and the rooms was spotless had a lovely night sleep would definitely come back again. Lovely area

Very cozy atmosphere. Room was very clean and spacious. The staff, especially Gitana were very helpful and went above and beyond to make the stay feel like being at home.

The car park was packed but surprisingly the noise level at the hotel was minimal.

With the room and the services provided it was an amazing value for money. Definitely will be staying here again.

Telling your customers that they need to put the door card into a slot, so they can actually use the lights in the very dark room would make the experience a lot better.

The hotel itself is nice but this is our second stay and second time woken up before 7am by their delivery, I cannot understand how this is normal practice outside a hotel?
It must be what I assume is a linen delivery, turns up very early morning, makes an absolute racket slamming the doors and wheeling the cages loudly across the car park, the first time I let it go as an unfortunate incident but the fact it’s happened again tells me this is a regular occurrence.
I just wanted a good nights rest!!

Good stay ,i stayed the for The wedding party with my friends , reception and breakfsat staff were brilliant and very helpfull . Only problem that no air comditioning in The Rooms

i did visit my friends at waltham abbey and stayed at this Premier Inn. The staff were brilliant, breakfast delicious .Rooms clean and spacious.The pub Next door very convienet ..........