Premier Inn Birmingham Central Hagley Road

Great experience, wonderful staff especially Monike who went above and beyond to make our trip extra special she remembered it was my birthday and popped goodies in our room. Such a great stay.

Just stayed at the premier inn on hagley road in birmingham.

Lovely atmosphere and friendly and helpful staff.
The room was clean and well kept. Worth the money.

Lovely meal in the hotel restaurant tonight. Served by Jazz where she greeted us with a smile and was continually checking on how everything was. She seemed to be the only one taking orders and serving food, but this didn't let her excellent level of service slip.
Restaurant was lovely and cosy and Jazz let us know about the menu deals where we could have 2 courses and a drink for £16.99. Great value, great food and friendly staff. The chef did a great job keeping up with food orders too. Thank you 😊

Good service clean room and good breakfast.
Selina was helpful and friendly nothing was too much trouble. All staff encountered were friendly and helpful would defiantly stay again.

We have stayed in many Premier inn all over the place for weekend away and airport stops
But this hotel was not great !!!! The room was fine put we did not know the bar / restaurant did not open till 5pm we would of liked a drink then we booked in instead of going over to tesco over the road . Breakfast was not great we waited 10 mins for anyone to seat us and We did not find breakfast that special overall we found the hotel short staffed and not that welcoming we will not book this hotel again

I have stayed at this hotel several times and there is a reason I keep coming back. The staff are always friendly and welcoming. The free parking is a huge bonus. The rooms are always clean and of a good standard - the recent refurbishment has been a great addition. The hotel is always quiet, despite the location. Thank you as always for a wonderful stay.

Cooked breakfast wasnt very good. Evening meal is only served between 1700 and 2030 but I couldn't see this advertised. We were at the bar for at least 5 minutes waiting to order before someone appeared. Someone finally arrived at 2033 to tell us we were 3 minutes late to order any food!! The highlight of our weekend there was Alan working the bar on the friday night.

Floor was dirty, dust and debris was present. No fridge. The WiFi was very slow. No smart TV. Bed wasn't made during room service.

excellent stay! coming into the carpark was a bit worrisome but once in the building everything is as it should be.

all the staff are super friendly and helpful, especially the receptionist emma who went out of her way to make our stay super comfortable!

i always have the best stays at premier inns but this one went above and beyond

Very good once inside (outside is a bit grubby with some vacant property nearby)
Everything clean and tidy (as per usual with Premier Inn)
Lady serving tables at breakfast super friendly and helpful - great to start the day with someone like that.

My room and bathroom were immaculate and the team members I saw were very friendly and helpful. I will certainly stay there again in the future.

It’s quite an experience because you have to go through an old disused TGI Friday car park which is screwed with rubbish junk etc !!
Also quite dark

The room are acceptable clean and tidy

I did mention to reception on three occasions that the lift to the floors was absolutely filthy
They couldn’t care less
For that reason we didn’t eat in the
Restaurant
Just makes you think of the hygiene standards behind the scenes

Water was warm to cold.
When I had my morning shower.
Breakfast was good.
Coffee machine. Was fix quickly
I think one more staff at breakfast for the rush.

Location is good. The room was very dirty lots of dust on surfaces and there were several hairs on the bed. I had the meal plan the cooked breakfast was poor the poached eggs came out fried and over done and the hash browns were like greasy mush. Evening meal was a handful of greasy fries and mushy fish, it was the type you get frozen in a box. All staff I encountered were very polite and friendly.

Had a great time staying at Hagley Road Premier Inn for 1 night on 24 August 2025 . The Receptionist was very helpful and friendly. The second floor room we were allocated looked brand new . It was very spacious. There was only 1 bath towel in the bathroom but the Receptionist gave us an extra 2 towels when we asked for another towel . No complaints whatsoever.

The Room size , cleanliness , restaurant staff and the breakfast are all of top quality. My family really enjoyed it.

But we are really disappointed with the reception staff and the check-in process which spoiled the whole experience. Firstly, the staff checked us into a wrong room. I carried all the luggage and my infant to the room only to find that it was already occupied. The staff has no idea when I got back to her and was waiting in the reception for good 30 minutes. She sorted it and gave key for a different room which she could have done without making us wait. By this time, my infant got upset and started crying. Worst part, is the staff warned us about the noise complaint due to my infant cry. I was really upset that all this could have been avoided if she had done her job correctly instead of blaming my baby. Really disappointed with the her behaviour and attitude towards my family.

When we checked in we were met by a lovely young lady by the name if Jas, she was bright happy & smiling. Little mix up with room key but quickly sorted. Room was lovely and clean as was the bathroom. We had the meal deal booked for evening and breakfast, the choice of menu was very poor curry, spag bol, fish and chips or pizza with puddings being ice cream, brownie or fruit salad. Very poor value. The bar was run by happy Jas as was the kitchen, she cooked our meal she was then seen to be making beds!!!, apart from a young man who didn't seem to know what to do, she was the only staff member in the building!!! Not at all safe. Not very happy with the way this premier inn was run. Jas was amazing always smiling and doing her best.

The staff were friendly and welcoming, and the rooms were clean and well-presented. Unfortunately, the air conditioning was not working during our stay, which was disappointing as it was a key reason for choosing this hotel. As a result, the room temperature was quite uncomfortable. We hope this issue is addressed soon, as the hotel has great potential otherwise.

Never in my life will I stay at this hotel again! Staff are rude and don’t care that you need to be served they just stand there talking. The breakfast is vile I had the full English but didn’t end up eating any of it it wasn’t very nice I did mention it too the member of staff but they wasn’t interested and wouldn’t give me a refund. Also we ended up leavening the hotel early due to noise and the room wasn’t clean there was cereal under the bed , bath was mucky, bed sheets had stains on them. When I left the hotel I got back home to find out my house keys weren’t in my bag so I travelled back too the hotel to check the room to find my photos outta my bag thrown on the floor but no keys. It seems to me that someone was in my room . Crossiants was warmed up in the microwave.I will be making a formal complaint to premier inn.

We had 4 rooms and several things went wrong during our 4-5 day stay.

Room 15 - no air conditioning, the room was boiling. We asked them to fix it, no feedback. When we went to desk they told us it was fixed but still, no air was coming out. Eventually a fan was offered for a room where the windows cannot be opened.

Room 19 - the hair dryer was broken, it only blew old air. I asked them for a change but they never came.

Room 42 - the bathroom door lock was broken. We reported it but after 5 days nothing was done. They didn’t even give us an update.

None of our rooms was ever cleaned during the Tuesday - Monday (5 day) stay. Apparently there’s a tag on the door and you need to hand it to the reception to request for a clean. No one explained this to us when we checked in. We checked in at different times, but this information was continently forgotten every single time??!!!