Premier Inn Newmarket

Value for money & exceptional staff.
Great location.
In process of renovation but no disturbance caused during our stay.

I stayed here last weekend. Hotel is dated could do with a good refurb, I don't know the last time the windows were cleaned they were very dirty indeed. I stayed on the 1st floor above the Slug and lettuce which was quite noisy on the Saturday night. Breakfast was amazing

The hotel itself is a good location, although inside is a bit old and creaky.
I was allocated room 405 with my partner. On arrival we heard an extremely loud noise coming from a door opposite our room which was marked private. It sounded like a laundry room, so we assumed the noise would stop during the rest of our stay. We quickly got changed after check in, and left the hotel at 15.30. We spend the night in Newcastle at City Hall, and had food and drinks. We returned to the hotel around midnight to hear the noise was still ongoing from the room. The only person in reception was security. My partner and I attempted to drown out the noise and attempted to sleep. Unfortunately, as the night went on, the noise was so obvious and unbearable. It completely affected our sleep. As it got later and later it became pointless even attempting to request a room change, which didn't seem possible anyway due to only security being in the reception area.
This experience ruined my partners birthday, and room 405 should be put out of use if the private room continues to be used.

Premier inn at Newcastle Quayside. Lovely refurbished room. Clean and comfortable with a lovely view of the river and the glass house ( formerly the sage ) . There were new cocktails to try and eager and attentive staff. Nothing was too much trouble at breakfast and food was cooked to order perfectly.
I came back to the hotel bar for drinks after my concert and the building may be old but it’s so full of character with lots of the old features of the building still in place . More atmosphere than some of the newer build premier inns I have stayed in down south. Over all I loved my 1 night stay and can’t wait to do it again.

Fantastic stay, lovely rooms. A big shout out to Amanda for making my stay so enjoyable. Thank you, will definitely be back again

I looked at the reviews but knew it was being updated. We were given a newly updated room with river view then our shower broke. So responsive and quickly moved us to another updated room with a river view which had an even better view.
We did the breakfast and updated to evening meal deal.Food was good and good selection.
The venue of the Hotel was amazing just by the Tyne fantastic walk out along the bridges.
The staff were amazing, it was an extremely busy hotel all three nights with business groups, workers and travellers.
They just worked so hard to presentation professional service even when you could see their capacity was stretched at times.
Would recommend this Priemer Inn highly.

Great location, over looking the river, staff are very friendly, accomading and welcoming, the room have just have a make over, it was very clean and spacious, and it was great value for money, there was a happy hour on in the bar, with 2 cocktails for £12, very good value for money, we had a great night, the breakfast was also good and a great price making it a great stay

Room was very clean and comfortable.

We stayed with Friends last weekend 15th November. First time in Newcastle had a great time and hotel is situated in a great location for getting about etc and there is some really nice bars and restaurants at the Quay side. However the Bedroom 124 was the worst Premier Inn bedroom I have ever stopped in and I have stopped in a lot. It was like something from the 90's!!

Very old tired decor and furniture, bathroom mouldy and old shower curtain on a runner that don't run and a shower that just spits water. I have paid a lot less than £150 and had a much better room.

My son booked the room for him and I : him for one night and me for two nights. I tripped up the steps going in (insufficient lighting) and injured my knee. The reception looked as though it could do with a refurb. The room was twin-bedded and very small, which meant having to go sideways along the wall to get into one bed. The television did not work. Going down to reception to report this, the manager arrived after 30 minutes but couldn't repair it and explained he'd have to report it to the mechanic the next day. There was a mix-up around room service as we staying different nights - all towels were unusable. The same manager from the previous night reluctantly gave me towels. I asked if the television had been repaired. He said he didn't know. I asked how he didn't know. Had the mechanic been informed. The reply I got was "You will not believe the day I've had since I've come on. I've been very busy!" I told him that wasn't what I asked him. He turned around and left me there. Rude!
We went to attend a family funeral, bad enough, but the experience at this 'tatty' hotel and rude staff, didn't make for a pleasant experience.

We booked the hotel a good while before hand. A week before our arrival we received an email saying there was building work, so may be some noise. When we arrived there was a sign at reception to say the water will be off from 12noon!! The receptionist said this would only be for 15 minutes at 12noon. In the morning at about 11:15am the water was off. No shower, no toilet flush. Disgusting and unacceptable.

Pretty nice hotel, cleanliness could have been better but great breakfast and friendly staff. Water turned off for the afternoon which I was not pre-warned about.

Amazing refurbished rooms, clean and helpful friendly staff, we had a lovely stay. We stay almost every year and always return. Staff always friendly! Water pressure in bathrooms needs looking at though.

After reading awful reviews I was worried but...our room was lovely recently refurbished & clean...had breakfast & evening meal both spot on. The staff were really friendly. Excellent location.

Loved the newly refurbished rooms, and the Prem Plus is (in my opinion) well worth the modest uplift in cost. The only problem is that since the renovations the water pressure has really dropped off, and taking a shower is a miserable experience. Hopefully this will improve soon!

This hotel was not at all premier inns usual standards it was dirty and dated. Our room was clean but had a heater in that started banging at 5am and woke me up with a start it then kept banging for the rest of the night making it very difficult to sleep. The bar seats were falling apart and thread bear and the bar toilets were disgusting. This morning I went to open the fire door that led to the lift and it wouldn’t open. I therefore pushed it harder and the closing mechanism snapped off hitting my husband on the shoulder. It was no more than a 2 star hotel. I understand it’s an old building and needs work but that is no excuse for being so dirty and so run down the prices however do not reflect the standard of the hotel. I would have complained at checkout but there were no staff on reception!!! Next time I’ll book the travelodge up the road it looked far superior!!!

We booked this hotel and on arrival were allocated a very small room which had no resemblance to the pictures shown on the website for this hotel. The bathroom was very dated and worn, the carpet was worn, we couldn't see out the window as it was so dirty, there were no glasses in the room, and in general the room was not fit for purpose. The wardrobe only had 3 hangers and the remote control for the TV was faulty. The main staircase to the rooms was very dirty and the corridors were not much better. The hotel gave the impression of a very run down, low budget building. We asked if any other rooms were available but were told the hotel was fully booked.
We checked out one hour later and moved to another hotel.
After complaining to guest relations team, we were basically told we were made aware of the refurbishment in advance and given a token £35 refund. Premier Inns were always our go to hotel but I am so disgusted with their service that I will never book a Premier Inn again.

Excellent great value meal. Super service from Tom. Will definetly come back. Some great meals for just a fiver! Like going back in time!

The hotel itself is the filthiest premier inn we have ever stayed in. Can always bank on the Premier inn having good rooms, focus on cleanliness and comfortable beds, this was not the case in this hotel. The building itself has a sign saying it’s under some sort of upgrade but our room was way below expectations. We had hair in the bath, lipstick marks on the wall and just a generally unclean looking room. All the walls were dirty in the bedroom and bathroom and the corridors are the same. We were only the hotel for one evening on our way further south but I will not use this hotel again.

We stopped here for a stay over on the way up to Scotland. The hotel is easy to find. Plenty of parking. There’s a pub next door which we didn’t try, serves food including breakfast.

Staff were friendly. I’m not sure if this branch has been refurbished or if it’s new, it comes across very fresh for a premier inn.

Comfy bed as always, very quiet environment. Met our basic needs perfectly.