Premier Inn Newmarket

Fantastic stay, lovely rooms. A big shout out to Amanda for making my stay so enjoyable. Thank you, will definitely be back again

Room was very clean and comfortable.

Excellent great value meal. Super service from Tom. Will definetly come back. Some great meals for just a fiver! Like going back in time!

The staff at Premier inn and Table Top Restaurant were absolutely amazing
The premier plus rooms were excellent and well worth the extra money, the food was one of the best meals we have ever had in Premier I|nn.
Would recommend to anyone to go there and stay

For the last couple of year have been. staying at Premier Inn Newmarket. This is place is home away from home the Rooms are excellent and the staff even better. This is a shout out to Sandra the receptionist who is such a lovely person with a great sense of humor. Cheers to everyone involved!!!

Have stayed here several times. Upgraded to a Premier Plus room - these are on the top floor so you avoid noisy neighbours above you (which has been a minor issue in this hotel in the past). You also get some mini upgrades over a “standard” room - a Nespresso coffee maker, fridge with water, chocolates etc. the interesting thing is some upgrades I would expect in standard rooms - premier rooms have USB charging points, but standard rooms do not. Also - premier rooms have a really good shower, but no bath!

Breakfast on the ground floor is very good and well organised. In a town that has several ‘posh end’ hotels - this is convenient and reasonably priced (on a non- race day).

Only minor issue - I stayed for 2 nights and had thought my room would be ‘made up’ after the first night…….but you do have to expressly ask for this at reception - the door hanger does not actually make housekeeping do this.

Very disappointed with my stay.
The check-in experience was extremely poor. The receptionist clearly needs more customer service training. Being rude and abrupt is unacceptable.
Plug in the sink wouldn't open. The rooms have generally been neglected.
I stay in many hotels including different Premier Inn, the worst I have stayed in.

Friendly staff. Happy to help resolve an issue on arrival with the bedroom door & door lock not locking/ working as it should. The issue was swiftly sorted and a new room provided.
Slight issue with mould around the window in the room & bathroom. Perhaps some routine maintenance to replace the mastics. Car parking across the road. Was lucky enough to get one of the free bays allocated to the hotel. Otherwise lovely stay. Would definitely stop again if in the area.

This Premier Inn was up to expected standard in every way - well almost. Staff friendly and helpful. Parking very close but if the limited free parking is all taken it’s only £3.40 a day to park in the same car park.
Breakfast was as expected and good value, BUT, dinner for our party of 8 was a real disappointment. Friday evening and a very quiet TableTable restaurant but none of us could select from the menu what we wanted. The waiter was apologetic but was fortunate that none of us made a scene - too patient. I wanted a chicken curry- none left. Naan bread - none. Rice - none. Cooking oil for other meals — run out! I reluctantly had a vegetable curry (mainly squash) which I left with a few bits of chicken thrown in. Without rice it had to be chips. Instead of a naan I was offered a flat bread but, you guessed it, not available. With a Waitrose across the road it was clearly not policy for the chef to pop out a buy the missing ingredients. Company policy was obviously that it’s better to disappoint the guests than buy locally in an emergency.

What fantastic service we received from Jenny and her staff, 17 hairy, hungry bikers and she helped all get fed and watered with a smile on her and all the staffs faces. Thankyou so much for your patience. I would recommend the restaurant time and again 😁

The staff were very welcoming and friendly.
They helped me as I had an issue with the date I booked it for lucky enough they helped me with that and managed to change the date.

Spacious, clean and air conditioned rooms, lovely friendly staff. Right next a a supermarket and multi-storey which was very handy (free parking in multi story for hotel guests). Tbh it was a refreshing surprise as our expectations were low after a previous stay at another premier inn, this one was amazing!

Make sure arrive in good time if you want to drink or eat. The staff here work on the basis you have to have finished your food/drink by closing time (9 for food 10 for drinks). Most places would take orders until closing toi=ime and then allow time to drink up.
Staff more interest in arguing with each other than looking after guests other than at breakfast when the chap (sorry did not get his name) could not have been more helpful. He even filled my wife water bottle for her because we forgot to do it whilst having breakfast.

The hotel is well positioned for all amenities. The room was clean, quiet and comfortable. Our only complaint the bed quilts were slightly small and kept waking up to readjust them. The staff were very pleasant, and the car park is close by. A good value for money hotel.

Firstly the bedroom wasn’t closed when we arrived. It turned out the lock was not functioning correctly. Couldn’t lock the door properly wasn’t shutting correctly we had to wedge the spare bed against it. Reported to reception no further rooms available till the following day.
No butter in the restaurant for breakfast!! Supplier issue. So many day nitts outside the hotel looks like months worth of collection!!

This was my very first experience at a Premier Inn, I have to say I am so impressed with the whole experience.
From being greated by the Amazing Louise on reception and getting a nice chilled cup of water and been very impressed with my room, bed and all facilities the cleaning standards were also extremely high.
Well done team Newmarket.
Looking forward to seeing you again soon. Tim

I stay in Premier Inns pretty much every week and nothing has ever compelled me to write a review.

This time I just had to come to say what a great stay I had. The rooms are everything you expect from a Premier Inn, but the staff were above and beyond. So friendly and helpful.

Can’t recommend it enough

Staff were excellent at check in, the room was clean, well equipped and the air conditioning was very good on an extremely warm night.

Great hotel and staff breakfast as always great clean friendly no issues nice tables plenty to choose from poached eggs just right coffee good

Wonderful greeting from receptionist, very professional and first class service. Room was easy to find and a lift if you required one. The rooms were clean and had everything you needed. We didn't eat at the hotel on this occasion. Parking was convenient, but as the parking is first come first served, you will struggle especially on race days. On the whole, great hotel and perfectly situated for a stay in Newmarket.