Premier Inn Hastings

Recently stayed here and couldn't really fault it. A big thank you to Steph, Lucien and Stephen who couldn't have been more friendly and helpful.

エレベーター故障、三階の部屋まで荷物運ぶの有り得ません！

Good location to the motorway, staff friendly, slightly noisy from other rooms and a smell of damp (reported to the receptionist who stated she knew!). Conversely, cheap, comfortable and has a beefeater on site. Free parking is always an advantage.

Decided to go for the first time a trip to Harrogate to see the Stylistics with my mum. I would say overall it was a ok stay. The staff were friendly, breakfast was fine. However, this hotel does need proper management support and requirement of more staff to get the place back to a high standard.They also need to invest in decor and maintaince as it is run down. You can tell this is affecting staff morale. Also, the cleaning in the hotel is poor with dust, dirty floors in corridors and the lift. I also had a little poo stain on my toilet when I arrived in the room.
However I would like to say a big thank you to Tim and Kade, they have made our stay very welcoming and friendly. They are an assest to the team and have made up for all the little mistakes.

Great stay at the Premier Inn in Harrogate. Rooms were a decent size, nice and clean with very comfy beds. Lovely quiet hotel so slept really well. Good choice of evening meals and breakfast also had a good choice. Staff here are very friendly and nothing was too much trouble. Two members of staff really stood out. Both Tim and Haydn went above and beyond, what a great asset these two members of staff are. Would highly recommend staying here, it’s in a central position so a 5 minute walk to the town centre

Clean and professional. Staff were lovely and very polite. Especially the young lady called Liv. Room was clean and cozy.

Before I check out this morning I thought I would post my review. My husband and I have stayed for 2 nights and booked a premier plus room. The 4 th floor room has everything you may need, fabulous shower, white towels and great view. We thought we would pay for breakfast at the hotel on our 2nd morning which is today only to find both lifts out of order so had to walk down 4 flights of stairs to the restaurant. We were asked for our room number which was 408 only to be told that we were not booked in for breakfast but as a gesture of good will and the lift situation they would honour our breakfast. I insisted that we had paid for this, how embarrassing we felt. Sorry your not on the restaurant list but go through!!
The breakfast was absolutely dreadful, everything and I mean everything was overcooked and hard to cut, there was no soft bread only hard stale pieces, no orange juice, just dire.
My husband and I were mortified just how the morning was unfolding and embarrassingly left to walk back up the 4 flights of stairs back to our room having managed to eat a very small amount and couldn’t wait to leave. Before we did, I checked my bank and we had paid the £21.98 for this appalling breakfast and all the embarrassment that we felt at the restaurant entrance. Absolutely appalling service for a Premier Inn.

Currently, not a great experience. Rooms tired and dirty in places, hotel lacking any atmosphere. Beds are comfy though.

There was one bath towel and one hand towel, with hole, for 2 people. No glass in bathroom. There were no grab rails, I couldn't use the shower over the bath. The corridor was dirty, looked as though it hadn t been hoovered in a week. Bags of dirty linen in the corridor at 5pm.
The receptionist did bring some refill milk to our room. But we were refused breakfast as they couldn't open the till!

Booked a twin room and was given a premier plus double. They insisted it was booked as a premier, even though our paperwork said not. Only one lift working they insisted a premium room has extras, but in all honesty the ordinary rooms are more preferential. Had to share the bed when we wanted a twin .
Dined in the restaurant, what a fiasco. Booked a meal for 5.30pm. Arrived, couldn’t find anyone to book us in, then was informed that the meals didn’t get served until 6pm. The meal when it arrived was cold and not edible. They took it away and said they would replace. We then waited for over an hour for the meal to arrive. It wasn’t much better. Finally left the restaurant nearly two hours later and was not impressed. Won’t be booking this premier inn again.

No wifi for the majority of the stay. Had to go to mcdonalds over the road to finish my work.

Myself and my wife stayed with you last week
After a awful day at a funeral we were greeted by helen on reception who made us feel so comfortable she cared about us and how awful our day had been
The restaurant didn’t seem busy but the girl didn’t stop
Hats off to them both for making our day end a lot better than it started
We will definitely be back.

I am writing this mail as we have just come home from a choir concert In havant,and stayed in premier hotel in havant.i have to say that the hotel was perfect,we were made most welcome by your staff,room was perfect.when we went for breakfast were again met by the door by our waitress who made us welcome and gave us outstanding service and attention ,her name was "LIV".and can I also say the breakfast was outstanding,the chefs,"Barry,and Liam did an outstanding job.

On arrival the ladies at the reception Vicky,Sam and Yvette were very helpful and kurtious booking everyone on the coach in without any issues. Emma welcomed everyone into the dining room with a big smile showing everyone where everything was.Barry,Liam and Darian were great making sure the food was prepared and of a very high quality. I would recommend the Premier Inn Havant and their great staff to anyone visiting this area

Stayed here 3 times previously and always enjoyed and this time went with friends who hadn’t previously been.
On the first night chef hadn’t turned up so had to go in the pouring rain to find an alternative restaurant.
On the second night arranged to stay in because of awful weather. Restaurant very quiet and we may have been the only ones dining. No sea bass and we all decided on fish and chips. 45 minute wait and meals arrived, chips and mushy peas cold and hard to believe but no vinegar in
the hotel also bread and butter ordered turned out o be cold toast. No replacements provided and then told no desserts at all. Drink on the house offered but manager missing the
point we hadn’t had a proper meal and neither was a replacement or refund offered. Had to leave the restaurant hungry.
Retired to the bar to play cards asked for drinks but when requested a Pernod were told “we are a hotel not a bar.” No heating in the bar area and had to ask for it to be put on.
Obvious staffing problems in the hotel which was made clear to us and the fact they had to draft a manager in from another Premier Inn.
Spoke to guest relations and offered a voucher for Brewers Fayre or Beefeater,
none of which were of use as the nearest ones from our homes were almost 20 miles
away.
A wasted short break.

Fold

Lovely hotel to host the Treharris Male Voice Choir for the weekend. Brilliant location, very clean hotel & superb staff. Thanks to Vicky, Sam, Yvette, Liv, Jess, Barry, Liam, Damien. And a special thanks to Emma, the brilliant manager.

Stayed last night after an evening out. I was given a room on 3rd floor which has been refurbished. It was so nice, very spacious, comfy bed, super clean, had a really good nights sleep, didn’t have breakfast, but there is a restaurant downstairs. Perfect for an overnight stay, added bonus of air con as hotel rooms do get hot so it was great.

Avoid, possibly the worse Premier Inn in the country our room smelt of urine and there were several issues with cleanliness from visible cobwebs, marks to wall/flooring and a room conditioning unit which was filthy with visible dirt/dust. A complete hazard to health. We would have left immediately but we checked in very late after a 6hr journey- checked into the Holiday Inn the next day.

Great food, breakfast was really nice great price the waitress couldn't do enough for us. I would definitely recommend.

We stayed with you last week…
On arrival (it was late) and the restaurant had closed for food,,
The receptionist was very lovely and helped us order some food to be delivered nothing was too much trouble she even gave our child some sweets from out the back
She was one of the nicest receptionist’s we have ever had encountered so thank
You helen

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