Premier Inn Newhaven

Bon accueil, chambre agréable mais bémol, les draps n'étaient pas propres et il manquait un jeu de serviettes.

Descendu dans cet hôtel pour la nuit avant de prendre le ferry le lendemain matin, nous avons passé une très mauvaise nuit.
Points forts : ultra proximité du ferry, personnel très sympathique.
Points faibles : chambre très sale ( nous nous sommes même demandé si la chambre avait été faite), sanitaire couvert de cheveux et poils, draps du lit tachés, moquette jamais aspirée vu l'état dans lequel elle est.
Hôtel très bruyant, et forte odeur de canabis dès que vous ouvrez la porte le chambre.
Un vrai bonheur 🙄, nous étions pressés de quitter la chambre et n'y remettrons jamais les pieds !

Chambre confortable,bien équipée.
Petit déjeuner correct.

Commerce à proximité
Proche du débarcadère
Restaurant pub très bien

Really sad experience. First of all the staff are lovely, apologetic and tried their best to help. The staff on reception are very young though, but it wasn’t their fault.
We checked in and paid for WiFi. The room was unclean, the hotel was full so we couldn’t be moved and the WiFi didn’t work. I was told the WiFi didn’t work due to the room we were in and location, we were refunded for this after 2 days but it shouldn’t be an option of buying. On the first night our daughter started coughing violently. I knew she was having an allergic reaction, probably to dust. We moved her into the double and I pulled her single bed away from the wall and window. When I pulled the bed out a cluster of dust followed. The side of the bed and wall was covered in grey dust and worse the Curtains were thick with mold. I went to the local Sainsbury’s to get allergy medicine and we kept her with us. I asked again to move but no rooms and as it was midnight no cleaner was available. We left after 2 days of a 3 day stay as she couldn’t stay in the room. Enclosed pictures of what was found under our double bed and in our bed. Has to wait 8 days for a reply to a refund request!!

Great location, clean spacious room ,nice welcome and great breakfast! This is one of the best premier inns we have stayed in!

Accueil parfait, personnel souriant et accueillant. Jolie chambre chaleureuse. Environnement calme.

Poor experience, first room wasn't ready, swapped into another not ready room, dirty, no bedding, towels, pillows, 2 cups between 3 people and 1 chair between 3 people too, 4 hrs to complete room to usable standard. Breakfast was a nightmare, no food, huge queues, we gave up trying after 10 mins of trying to get any food unsuccessfully. Staff friendly but limited with how much help they could give.. would we go again? Afraid not..

I stayed in Newhaven Premier inn for 4 nights while over visiting family & friends.
Room was clean & quiet & good to have a harvester next-door.
My only complaint would be that I was unaware that I needed to register my car numberplate.
I did not know this until my day of departure, this was a worry for me as i live abroad & didnt want a fine on the hire car.....however Glenn on reception told me that he would sort that for me which put my mind at rest & was helpful to me with my luggage.
Also maybe put the device for registration of number plate in a visible place ( on reception counter )
Being that a email is sent a few days before giving information etc even telling you that you request a room clean before midday it would be a good idea to add the information about registering car numberplate.
Also Ashley & John at reception on departure were very helpful.
I will stay at premier inn newhaven again next time I visit.

Never disappointed with the Newhaven premier Inn. We had the pleasure of Amelia and Glen this morning who were great at sorting out our next visit and really helpful.
You know the bed is going to be comfortable, and the pillows to your liking.
Pity the glasses have now been restricted to the premier plus rooms but it’s no hassle to take our own if we want them.

I’m in a wheelchair so require an accessible room. This room is excellent, well equipped and has pull cords.

The hotel is located next to a brewers fayre, where the staff go above and beyond to help you and has a covered easy accessible access, also a Sainsbury’s and Costa are onsite and all accessible. There are bus links to Brighton and Eastbourne again easily accessible.

The staff are absolutely fantastic, I honestly can’t fault them..they are friendly, very caring, they help me with everything and are on hand 24/7 should I need them.. Nothing is too much bother for them. They’ve come up with suggestions to make my stay the best it could possibly be. I’ll be eternally grateful to them.

Just wanted to say how friendly and helpful Nicola on reception was. She was obviously busy but nothing was too much trouble.

Stayed for one night. The hotel offers free parking, and there’s a Sainsbury’s and a restaurant next door. The hotel has two floors but no lift, so you’ll need to carry luggage upstairs if you’re on the upper floor.

The room size and layout are typical Premier Inn standard. However, the biggest issue was the lack of air conditioning. There’s a control panel, but it doesn’t work, seems like the central AC was switched off. Only a small desk fan was provided.

After showering, the whole bathroom filled with steam since the extractor fan wasn’t working either. The room became hot, humid, and uncomfortable, almost like a sauna. With the windows barely opening, we had to keep the door open to let out the heat. Even at night, it stayed warm and stuffy, making it very hard to sleep.

It was honestly the first time I’ve ever felt a heatwave like this in the UK! Out of all the Premier Inns I’ve stayed at, this is the only one without air conditioning. Later, I checked the website and saw that the Twin/Family rooms indeed don’t list air conditioning in the facilities. Lesson learned, always check that before booking!

Room was not very clean , corridors were dirty not hovered,we was booked for two people for two nights in the premier plus room but only 3 coffee pods and only two towels , breakfast next door was rubbish .

Stayed at Premier Inn with my partner for a short break and really enjoyed it. The room was clean, comfy, and quiet — perfect for relaxing. Staff were friendly and helpful, and the breakfast was tasty with plenty of choice. Simple, easy, and great value for money. We’d happily stay again!

Had a lovely stay at premier inn Newhaven.
Staff were great both friendly and professional.
Room was clean an comfortable
What more could you want.

The hotel is lovely, excellent value for money. The staff were very polite and helpful. I enjoyed my stay very much, it was quiet and in a great location hidden away from the main road. The room was very tidy and the atmosphere around the whole hotel was very calm.

Had a lovely stay and all staff were amazing.
Bonus being so close to trains and busses to Brighton and newhaven and also right near newhaven port for anyone heading to France.

The location of this hotel was perfect for our check in at Newhaven Ferry Port the following morning; there is also many local shops for purchasing last minutes holiday items. The initial impression of the hotel was very nice, the outdoor lighting was inviting and the music was welcoming but not too much.
We had two rooms, the upper floor room was perfect for our needs, allowing us a quiet and comfortable night's sleep; the ground floor room was very well decorated, modern and clean; however, sadly there was a lot of noise from outside with men loudly rummaging through rubbish bins during the early hours.
For our needs; the value of these rooms were great. All areas were kept very clean and tidy.
Staff were friendly at check in and advised us to book for dinner in the connecting restaurant, which we did and thoroughly enjoyed and kicked off the start of our family holiday.

Sadly our stay was an awful experience because the room was unbearably hot. Despite having the heater turned off , the fan on full, the window open, and lying on top of the covers , my husband slept very fitfully and I only got about three hours all told.
We were really disappointed - Premier Inn rooms are usually very comfortable.
When I asked for a form to make my complaint the next morning I was told they had none left and I should go on line, but to be prepared to wait some time for a response!
On the plus side everything was very clean, and the staff couldn't have been kinder.