Premier Inn London Romford - Mercury Gardens

Parking was easy - reception very friendly. Room comfy, but only 3 pillows between 2 of us. Pub was closed at 10.30pm on a Saturday night. No cooked breakfast on Sunday as chef was off sick.

Wow the new rooms look great and the staff like all the time was friendly and welcoming to everyone I want to thx to all of them to be so kind to me, Emilia, Juliana, Hasan, Sara, to me Czech lady , Bianca and to all is amazing to see all of you.

Upon arrival we were informed that the elevator does not work and we had two suitcases and I was not able to take them up two flights of stairs. Therefore I had to leave my suitcases in my car when I had essential items in there. I needed it. I was very disappointed and they did nothing to accommodate. The girl working would not have been able to lift my suitcases up to fights of that either. I asked if some sort of benefit could be given to me and I was informed no I am very upset about the service that was provided and what I had paid for and should be compensated.

The Rooms were lovely and clean and really comfortable. Wifi is no good at all. Avoid the Beefeater restaurant - not enough staff, service so slow and they don't get your order correct at breakfast. They don't advise of unavailable items until after you try and order said items. Many items from the menu unavailable for both nights and mornings of our stay, They advised no eggs available due to no stove/hob - why not purchase a temporary one? Me and my work colleague ended up with an upset stomach after our 2nd evening meal!! When ordering the drinks in the meal deal, staff dont advise of the upgrade supplement until the end when they bring over a bill! Also, the lift broke on our 2nd day, I have no issues with using the stairs but my work colleague with disability issues, had problems using the stairs while the lift was out of order. needed to be fixed asap.

Stayed here for one night, had a superior room that must have been an upgrade, as only booked a standard. The room was newly refurbished so was lovely. Lots of room and lots and lots of sockets and USB’s.

Check in was easy as I’d checked in on line the day before. I was greeted by Juliana who was polite and helpful.

Enjoyed my stay it was so quite even though in was over the main road, never heard a thing.

Only thing is the volume on the tv is obviously set to a maximum of 15, i understand why, but if my husband was with me, he wouldn’t have been able to hear it.

Poor hotel. Got to reception to be told that there were renovation works happening. That would've been more helpful on the website rather that at reception while checking in late at night after a very long day travelling. Room was nicely decorated, but weird smells throughout the hotel. Breakfast was awful. Full range of eggs on the menu, but we were only allowed to order scrambled. Bacon looked, and tasted like it had been cooked on a radiator. Mushrooms half raw. Sausages cooked on the outside mushy in the middle. Would not stay here again or recommend to anyone else.

Everything really gd except the wait for service at dinner times.
Also unfair on lady working by herself at breakfast time

Room was unbearably hot inside despite being not overly hot outside. No air conditioning and the room was about 6 feet from the ring road - so you had the choice of not being able to sleep due to the oppressive heat with the windows closed, or not being able to sleep due to the traffic noise (loud people, loud cars, emergency vehicles) with the windows open.

Breakfast was adequate but got a bit boring after 4 days

Really disappointing stay at this hotel. Paid £15 for early check in. The hotel has no air conditioning, we unfortunately were there on the hotest days of the year, there was a fan left in the room however you couldn't have the window open because there was a dual carriageway outside and it was extremely noisy. We asked reception twice to move us to another room (facing the car park do we wouldn't be disturbed as much). They couldn't accommodate as there wasn't another room available.
The ground floor where we were staying smelt of sewage, the hotel clearly trying mask the odour as there were plug in air fresheners all down the corridor.
I contacted Premier inn guest relations to advise of the issues and they couldn't care less, a less than sincere apology was all we got. It ruined our family trip to be honest and we couldn't wait to leave.

No air conditioning the whole building rooms hallway was too hot no fringe, was with my family what An embarrassment for a big name like you!

Something is clearly wrong with the ventilation: it was like sleeping in a tropical swimming pool. Absolutely horrendous.

Staff are pleasant and absolutely no fault of theirs. Shower was nice, and needed multiple cool showers just to tolerate it.

Hardly any sleep and the absolute worse stop off we could have had to start a holiday. Fully expecting to become ill after such an awful nights sleep and cannot see rooms being sterile if everyone is staying in constant heat like this. Would never book again

I konw it was not air cone available in this but it was boiling everywhere fan were provided but they weren't even working it was really bad smell in corridor and on stairs area. It was bad experience.

Rooms too hot to the point where I considered sleeping on the car, there’s something wrong with the ventilation or something, other people were complaining about it at reception too.
Beefeater next door is badly managed, staffed and is disgustingly dirty, dirty plates, dirty carpets, dirty chairs, dirty toilets. Tables stacked with dirty plates long after customers have left and they turn away customers telling them it’s full when it’s not, we stayed a few days so it wasn’t a one off.
Avoid at all costs!!!

I would not use this Premier Inn again. The receptionist was friendly and even went and put a duvet on our bed when we arrived to find it with just a sheet on it - so she cannot be faulted. However the room was not well kept and needs a revamp. We also ended up with insect bites either flea, bed bug or mites. The room was so hot as there was no air conditioning and although the hotel provided a fan the heat was unbearable. I don’t think I’ve ever felt so hot. This was not helped with the fact the window only opened 2 inches leaving no adequate airflow.

My Stay was extremely disappointing . The customer service was very poor , and the staff lacked basic people skills . There was no air conditioning , making the room very uncomfortable -especially for my kids who really struggled with the heat .

Worse still, There was a very strong sewage smell throughout the property . When i raised the issue ,staff denied it,but a bar staff member later admitted they have been trained to ignore guest who ask about it .
That's not just unprofessional -its unacceptable .

This experience was very stressful and upsetting for me and my family and i would not recommend staying here . I would also like some someone to contact me regrading some forum of compensation

Got there on the first night and checked in, I knew I had 2 separate bookings for 2 nights, first they said I wouldn’t have to move then they said I would so I checked out and later back in.
Night 1 I wanted food at the beefeater restaurant but I was told they were short staffed and I couldn’t eat there. Second night I went to the restaurant and was told I wouldn’t have to wait 39 mins for a table, I was given a table after about 59 mins. Subsequently I gave up and placed a Deliveroo this place is poor, not enough staff working hard but it really feels like a poor place to visit

Absolute dump of a hotel.
The ground floor smells like a portaloo at a rave.
There's no aircon so the rooms are hotter than the sun, but it's ok because you get a fan to circulate the hot air and you can open the window 3" to let in the fumes and noise from the A1251, glorious.
And don't forget if you have a meal allowance to book your meal in the attached beefeater atleast a week before your stay or they won't serve you because they are "too busy".

Stayed here 2 nights. At present there are major roadworks on the A12 at Gallows Corner, meaning the whole of Romford is far busier traffic-wise than normal. It will be like this until September and if you can avoid it I would. Location is ideal for parking your car and getting a train. I went to the 02 Arena and Romford Stn only 5 min walk away. You are right on top of Romford Shopping Centre as well. Police & ambulance sirens through the night, it is not a quite location. Rooms are hot but there is a fan in each which was fine for me. Staff are generally foreign, meaning they try to help but have little local knowledge of the area.

Horrible experience at this Premier inn. Booked this premier inn and paid a high price to stay and the rooms were like a hot oven no air conditioning available !! Keycard holder was broken and lights kept going off every 2 mins.
We couldn’t sleep at all and the kids were very restless all night, the bathroom shower had all mould everywhere, bathtub was broken and couldn’t use the bath for kids to have a bath. Unfortunately we won’t recommend this hotel to anyone.

Sadly we came on a standard day , outside day temps were 19-22 degrees, walked into the room to be met with a wall of heat !! They obviously know about this as the window was open and a single fan was on…… it was unbearable sadly …. Im an avid premier Inn stayer but this was unbearable. The lady on the desk said she could give us one more fan but that would only move hot air around. First time I have had to ask for the sleep guarantee. If you don’t like heat and want to have a nice sleep then don’t stop here.