Premier Inn Colchester - Cowdray Avenue

I had a lovely 2 night stay, good restaurant and plenty of free parking.
Phil and the team are very welcoming and helpful.

Had the best time in here Denise was absolutely amazing we came here last week and chloe amd maddie were so lovely made us wantto come back this week but honestly Denise is an asset to the company 💙

Staff were very helpful and happy. the room and bathroom were very clean. The breakfast was hot and tasty. An older building but can see they are trying to update it. Roll on a refurb

Very poor. One of the worst premier inns we have stayed in. Our room was not ready on arrival and there was no toilet for us to use or reception facilities to wait in. The child’s bed was not made up. There was a fake eyelash on the bed. The bathroom floor had not been cleaned. I was told “sorry about that madam”
from the reception staff and that was it.
The attached “restaurant” is now closed to the public and under staffed even for the handful of hotel customers. Dinner took 2 hours and that was despite chasing for our food several times. Cutlery was dirty. Good location but for the price we paid I was not happy.

Really easy check in, staff were friendly and always on hand to help. Room was well-kept and had everything needed for a comfortable stay. Will definitely be back

Lovely staff and great hospitality. Would definitely go back and have breakfast again. The option to order as much as you like and not worry about any extra chargers was very nice.

had to change rooms as shower not working, another room was unavailable due to flooding issues.
Attached restaurant has very restricted menu for evening meal, and only small area available to sit in.
No atmosphere at all.
Attached bar has very restricted drinks available.
No sign of refurbishment which we were told was planned for the future.
Three quarters of the restaurant/bar, closed off, and room functionality seems to be deteriorating.
Was told by staff that the site is up for sale, but still charging Premier rates.

The hotel was of premier inn standard albeit dated bit clean and suprisingly smelt a lot better than some of the newer ones. Check in staff was great happy and chearful.
Resturant ex beefeater after a long day got greated by a greatly reduced menu app 6 mains plus 2 pizza options 2 deserts not good for premier inn standards totally gone down hill since the shift away from linked resturants

Denise is truly a very kind hearted person. Lovely wine and vibes.
Ragu and cheesy pasta, juice and beer.
All the emotions tingled tonight.

Had a nice stay in the hotel, the staff in the restaurant were lovely mainly Denise. Great service with friendly staff, would definitely come again

The hotel was very clean and quiet with comfy beds , The staff were really nice, large car park, breakfast was delicious and unlimited, not too far from the town center, shame the bar wasn't open a bit later,

Went for breakfast with family. Staff were very friendly and polite while being helpful with anything we needed. We were very satisfied with with our food and service

Although this premiere inn is small and clean , the staff on the bedroom floors seem lovely, the reception and restaurant staff are either not there or do not speak at all, and as for the car park there are 3 designated blue badge parking bays which were able to use on 2 of our 3 nights here we have been able to use but not tonight as 2 work vans are parked in them , they are clearly marked but this has been ignored .

Typical premier inn but not the best we have stayed in. Room was big enough, beds comfy but it was still very warm at night despite having aircon, therefore wasn't the best night's sleep. Checking in took a long time as no one was at the desk. Rung the bell twice and someone eventually appeared from outside which seemed on. Room was clean but the toilet didn't flush properly at all. When returning to the hotel in the evening it seemed like the receptionist had a friend sitting in the lobby, not a guest which I didnt think was professional. Cooked breakfast was really good but continental wasn't topped up enough so some items were missing. Overall basic stay, nothing special. Would pick a different premier inn in Colchester next time.

The breakfast was fantastic and such a bargain when travelling with kids. There was a great selection and the breakfast was cooked to order and did not disappoint. The food was tasty, served hot and left us wanting more.

Friendly, helpful staff. Handy for the railway station. Free parking. Many thanks to chef Stuart who was about to leave but rustled up something to eat for me. Much appreciated.

Hayley and Sapphire are the most loveliest sweetest people, they’re friendly and make you feel welcome and always serve the best food and drinks!

Was close to zoo which is what we wanted
Clean and very tidy
Friendly staff made very welcome
Really comfortable beds
Was nice to have a choice of restaurant next door

We stayed at the hotel for 1 night on the
13th June as a family of 3.

We arrived quite late after 10pm after travelling down from West Yorkshire. The young lady on reception who checked us in was very polite and booked us in for our requested 9.00am breakfast slot and gave us room 9 on the 1st floor. She also checked that we had input our car registration on the computer to give us free parking for our stay.

The room upon entering didn't smell too fresh and didn't seem up to the usual premier inn standards of cleanliness which was disappointing. The whole hotel could do with a re-fresh, all the fixtures and fittings are quite dated & scuffed, and the bathroom smelt of urine. We booked a room for 3 and only 2 mugs were provided for hot drinks.

The bed was the usual very comfortable premier inn standard, clean white towels, plenty of hot water and toiletries. The air con also worked really well which was one of the main reasons we booked this particular Premier Inn given the time of year.

Breakfast the next morning in The Albert (which is now owned by premier inn, not beefeater) was probably the best Premier Inn breakfast we've had! The lovely Hannah showed us to our table, explained where everything was and took our order for the hot breakfast. It arrived fairly quickly and was hot & cooked perfectly. Hannah was doing an amazing job and seemed to be running ship by herself, she was so polite and friendly, she made our son a hot chocolate even though it wasnt on the machine and brought out requested extras to the continental buffet even when she was already dealing with another 10 things! I really hope she's praised by management because hand on heart you've got a real diamond 💎 there! Thanks Hannah 💜

Thanks overall for a fairly good stay- hopefully the odd niggles can be improved upon our next visit to Cowdray Avenue!

❤️ The Andersons

I chose this because you can park for free by the hotel rather than pay for off-site parking.
The hotel is a trifle old fashioned.You even get a key.
Breakfast at the adjoining pub is ok.There isn't much of a dinner menu.So this means a scramble for parking places at 6pm on North Hill to eat at one of the many restaurants located there.
Finally a warning about their WiFi.It continually drops off.So watching a film on YouTube nearly ran me out of data.