Premier Inn Carlisle - M6 Jct42

Good size rooms

This hotels is Lovely to stay at, the reception staff are very helpful, and the facilities in the rooms are lovely, spacious rooms and comfy beds

Even though we booked our rooms about a month in advance, we were in the last 2 rooms on the ground floor. Room 41. Bathroom light fid not work towel rail extremely rusty. Wall by the bed covered in dust. Beefeater restaurant main meals very disappointing. We have stayed here several times, but this visit is the worst.

Enjoyed my stay great check in room was comfortable. After a long journey really enjoyed a comfortable bed and a nice quick brekky at the pub next door.

Good value for money and the accessible room was great
parking for Disabled drivers was available just outside of Reception

We arrived to find a nice big parking area at the Premier Inn Junction 42. Checked in and made our way to our Premium Room. It's then when you realise that since you last used Premier Hotels things have changed. I'm sorry to say, they have changed but NOT for the better. The rooms are no longer serviced on a daily basis, they only give you a clean towel if you ask for one. The coffee maker leaked. There was only 1 easy chair (god knows where your other half sits). The staff informed me that the fire brigade would only let them have one chair. The shower height adjustment didn't work. Reported it and allegedly it was fixed, but it was still exactly the same when we came to use it. The coffee machine still leaked. What is the point of bothering to inform the staff about a defect, if nobody can be bothered to sort it.
It's been a long time since l last stayed at a Premier Inn and I'm amazed at the decline in their standards. Next time l will go elsewhere.

This was a one night stopover on a lengthy journey. The room was comfortable, as was the bed, but the cleaning could have been better. Receptionist was friendly and helpful. We did not eat at the nearby ‘Beefeater’ restaurant.

I stayed for 4 nights for a work trip. The hotel was fab as always. I usually use PI as I know what I’m getting.
The food was ok, first night my meal (steak and sauce, with chips) was all cold. Granted it was busy but some staff didn’t seem to be able to cope under the pressure. I got an apology from the young lady serving me as she took it away, hardly touched, but not even an offer of a drink! The next couple of nights faith was restored as the very lovely Freya was on duty. After a hard day at work, it was nice to be greeted with a smile. Overall it was a 4* stay for me. It would have been a 3* but Freya pulled it back! Management need to look after staff like her, and kick the backside of the ones that don’t give a toss, or understand customer service.
Thanks Freya, hope to see you again soon.

Rang up trying to make a booking for 5th to 7th November, because online booking does not allow a booking to be made using a Hotel Gift Card. Telephone Rang and rang then get a message saying go on line o phone back.
Very poor service!

Fantastic experience on an overnight business trip to this hotel, after recent poor experience with another brand. Arrived a weary traveller to a warm and friendly welcome by staff, willing to accommodate with later evening food suggestions, nearby truck stop, help with an ironing board.

Location perfect, just off the M6 motorway and easy to get to despite nearby roadworks. Rooms to the usual Premier Inn standard - clean, comfortable, cosy, consistent! Couldn't hear any traffic noise with windows closed which was brilliant, and internal noise not an issue either.

Breakfast served at the Beefeater next door; leave yourself an extra 10 minutes more than usual for breakfast as the mid-week buffet seems to have changed to cook to order. Good quality food though, no complaints.

Stayed here whilst visiting my family. From the minute we walked in the place was lovely and clean, the receptionist greeted us and was freindly. It had been a long journey and we were there to unpack before rushing out again. Opening the door to our room was so lovely, it was clean and bright and so comfy. The housekeeping team had done a great job. After a long day of meeting family and alot of mixed emotions we came back to a lovely comfy room and were able to relax.

We did have an incident with a spilled drink on the duvet i went to reception and she was amazing, came and changed the duvet with no fuss, kindness and no judgement.

The staff behind the hotel are a true credit, freindly and professional, nothing is a bother and they are so knowledgable. The hotel itself has some tired decor, but the housekeeping team keep it spotless. Together they create such a lovely atmosphere that I’ll be happy to stay again!

A great place to stop, 1 min off the motorway, I stop here most times on my way back from Scotland. Very friendly staff especially, I think her name is Diana ( always smiling) and Karen, will be back definitely!!!!

Room was clean and tidy, friendly welcome from the lady at reception she was very helpful her name was Diana she couldn’t be more helpful

Nice room and really lovely, friendly welcome from Diana on reception who was very knowledgeable and helpful. Good experience all round.

I have stayed here 4 weeks in a row and the rooms are very clean the stuff are very helpful. Diana on reception is brilliant so happy and welcoming love coming here.

It was a pleasure to stay here, the room was clean. Diana, from reception, was very kindly, that can help with absolutely everything, very nice.
I have been on a short vacation, at a friend, and they recommended this hotel, and I don’t regret anything, the personal was very warm. Maybe next time we will book again here.

Diana at the reception was amazing — warm, professional, and genuinely kind. She made us feel welcome from the start and went above and beyond to help. Truly the heart of the hotel!

Lovely and friendly staff. Room was clean and quiet. I have stayed here before and will probably stay again. Great location to rest on my long journey south.

Booked for a 2 night stay to view the local university with my daughter.
Everyone who manned the front desk was extremely helpful and friendly.
We did have an issue with our heating when we arrived. Due to the time of our arrival (after 11pm) we were provided with a portable heater however it was fixed the next day. All in all would highly recommend this premier inn. The only let down was the beefeater attached which I wouldn’t recommend at all.

Pro’s:
Really comfortable bed / mattress ensuring a good nights sleep.

Lovely welcome from reception staff.

Cons:
Dated and tired room - looks like it’s time for Premier Inn to reinvest in modernising this site.

Shower curtain - no one likes a shower curtain these days!