Premier Inn London Romford West

We arrived late on a friday night after a nightmare hotel elsewhere. The staff were so lovely on arrival and ensured we had everything we needed. We then booked for an additional night and the staff supported us to stay in the same room and the communication between shift patterns was amazing so we had no issues when we had to pick up new keys. The room was immaculate. Bed super comfy. When asking for extra towels, plates so we could eat etc, the staff were friendly and accommodating. With the window shut the room was silent despite being on a busy road. Parking was so simple and available with no issues- staff even reminded us to put it on for the next day so we didnt get a ticket. Could not fault the experience we had.

I had the best experience staying with you guys , excellent staff , great Room and delicious breakfast. For sure I will be back again .
Thank you guys !

Lovely hotel, room spotless, really comfortable bed, good food served for breakfast, pleasant polite and helpful staff, would definitely stay again

If there were an option to give zero stars, I would have chosen it.

The Queen room was extremely small, making it difficult to move around the beds. Upon arrival, the bedroom and bathroom floors appeared unclean, and the shower showed visible stains. The room was poorly designed, with a single main switch controlling both the bedroom and bathroom lights — meaning the toilet and bedside lamps would not work if the main switch was turned off.

Breakfast was basic and repetitive, serving the same items daily: bacon, sausages, eggs, and hash browns. One morning, the fresh fruit was noticeably stale, likely from the previous day. The window was frosted or blurred, so there was no outside view, and the toilet seat was loose and uncomfortable.

The most disappointing part of my stay occurred on checkout day. I had requested a late checkout the evening before, but shortly after 12 p.m., I received a knock on the door from a staff member, Karitha, informing me that I was past my checkout time. I explained that I had arranged for a late checkout around 1 or 2 p.m., but she insisted that I go to reception to make payment before continuing to pack.

At reception, I spoke with Kaashef, who claimed there were no notes on my account about the request. He eventually agreed to extend the checkout to 1 p.m at no charge, but I had already wasted time going back and forth. When I returned to my room, my key no longer worked, forcing me to go back downstairs again. He admitted that the key hadn’t been updated properly. Due to this delay, I finally checked out at past 1pm at no charge.

This unnecessary back-and-forth over a $10-per-hour late checkout fee was both frustrating and unprofessional. Overall, this hotel has several operational and maintenance issues that need serious attention. I would not recommend staying here.

The hotel is located by the busy A12 however the rooms are very quiet with no traffic noise. The hotel has its own adequate residents car park but you can also use the adjacent car park on the same site that they share with the Toby Inn pub. The pub carpark is locked between 11.00 pm and 7.00am.
On arrival we were greeted by the friendly receptionist who also carried my partners case up the stairs for her. Our bedroom and bathroom were both immaculately clean and everything in the room worked as it should.
We had breakfast in the dining room which was spotlessly clean. The tables were laid out with polished cutlery all precisely placed on serviettes. We were warmly greeted by the lovely chef Patricia who showed us where everything was located, enquired how we would like our eggs cooked, explaining that she would cook them to order when we were ready. (Which she did to perfection). During the meal she checked that all was OK. She obviously takes great pride in her work and is an asset to the hotel with her dedication and commitment to customer service.

Edita assistant manager very good welcoming...
Tanya -Room keeper always Happy smiling to support ..
Patricia- cook Good breakfast

Our stay at the hotel was a good experience. A good location for us. Reasonable rooms for the cost. The outstanding element was breakfast with the wonderful and hard working Anetta . Amazing organisation and efficiency. Great job well done 👍🏼

The location is very good for my work. The staff are helpful and friendly, the rooms are clean. If the weather's hot then I wouldn't stay there, I would rather pay extra and get a room with aircon.

Check-in ok, the room was clean but like a sweatbox, two fans were in the room but were simply blowing hot air round the room, this hotel desperately needs aircon, I have stayed in many hotels over the years and this one is amongst the worst, the bath panel was delaminating and so was the inspection hatch next to the sink, the skirting board was rotten next to the bath, the toilet paper was the worst I have ever used, you get better in a motorway service station, considering the cost per night, this one is awful!

We stayed here as we were invited to all evening reception near by. The rooms were clean and the staff were friendly.

We enjoyed our unlimited breakfast, and thank you to Anette for the lovely fried egg!

Just note in the summer months the rooms are super hot regardless of the two fans. As you can't fully open the windows the heat can't escape.

Gina at reception is very friendly and professional, she dealt with my booking so politely with great service. Can’t thank her enough!

I recently stayed at this hotel and couldn’t be more pleased with the experience. From the moment I arrived, the staff was welcoming, professional, and incredibly attentive. The room was spotless, modern, and beautifully furnished, with a comfortable bed and all the amenities I needed.

Honestly it was the best premier inn breakfast I have ever had so friendly and welcoming was the chef ANETTA cooked fresh and hot I highly recommend you try her cooking fantastic five stars from me ⭐ ⭐️⭐️⭐️⭐️

Had a lovely breakfast at Premier Inn – fresh, tasty, and well-presented. Huge thanks to Gabby and Anetta for their amazing service! They were so friendly and attentive – truly made the morning special. Great start to the day !😊😊........

Firstly the staff are great but the hotel is very dated and very dirty. Simple basic cleaning would suffice. Marks on the bathroom appliances and on the walls. The carpers look brown. The corridor is dingey.
Never again. I could not wait to check-out. I can do basic but it has to be clean.

This hotel is outstanding because of the staff. Thank you Gyna. Evelina and Eldita for being so friendly, caring and helpful and ensuring I had everything I need. Nothing was too much for them. It makes all the difference.
I’ve stayed here a few times and they have always been so accommodating. I thoroughly recommend this hotel.

i am disabled and the hotel is very accessible and accommodating, the workers and very warm and welcoming, they help whenever and wherever they can and make me feel comfortable and safe in this environment, they even gave me a closer room to the entrance since i am in a wheelchair so they are very helpful

A great Premier Inn! All the staff have been so helpful and lovely but a big shout out to Anette for the best cooked breakfast we have had in any Premier Inn and indeed in many other hotels. We will certainly be returning especially when driving as the car parking is great. Location is good. 300m to a bus that takes you to Newbury Park tube on the central line that takes you to the heart of London.

Excellent service and breakfast. We often stay at Premier Inn and it is always consistently good, but this time the service was excellent, particularly at reception and at Breakfast (Chef Anetta) . Couldn't ask for more, very welcoming and helpful.

Customer service is the best I've ever experienced at premier inn (Eve) plus others. Banging breakfast also (anetta).
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