Premier Inn Gloucester - Longford

On arrival individual, booked us in and that is the only positive that I can say about staff interaction. Breakfast left standing for 10 mins, person appeared, asked what room, then help yourself. Asked did it matter where we sat...response anywhere it's help yourself! Breakfast was luke warm (except sausage) half scrambled eggs looked like they were floating around in milk.
Staircase dirty, room has main thoroughfare vacuumed the rest dusty/dirty. Bathroom small but clean.
We have stayed in many premier inn for business and leisure. This has to be the worst

Had an amazing experience at this hotel the other evening. Staff were friendly kind and nothing was too much trouble. Highly recommend.

I stay here a lot and, yes, it's getting to the stage where a refurbishment can't be far away. But it remains No 1 choice for rugby at Kingsholm. On my latest visit, I arrived feeling distinctly unwell. It was well ahead of early check-in time but the staff went out of their way to find me a room so I could rest up and recuperate. I think the lady's name was Don - top-class customer service. See you in a couple of weeks for the next home game.

Needed somewhere for a one night stop. I arrived by car, the Premier Inn was easy to find on the north side of Gloucester with plenty of free parking (just need to register your vehicle number at reception). Room was clean and comfortable. In the evening we walked towards the cathedral and docks - took about half hour. We had Premier Inn breakfast in the adjoining restaurant the next morning - we had a nicely cooked English breakfast which we ordered on arrival and which was served to our table, plus a good choice of cereals, yoghurts, toast etc which you could help yourself to at the buffet. Reception and restaurant staff were friendly and helpful. Would happily stay here again

Rooms were clean and tidy and Staff friendly . But was let down in Restaurant that Premier appears to have taken over from Beefeater Service was poor as they were understaffed , 2 people covering bar and serving tables and crossing carpark to reception to book in guests. Only 1-2 chefs on different nights . Food was ok but often dried up as sat under heat lamps too long before being served . Waited ages to be served in-between courses including drinks , as so understaffed . Not the Staffs fault , but Premier need to resource properly . There were 7 people staying in our group and we booked in advance so they knew we were coming . As service so bad we ate only 2 nights out of 4 , as we found somewhere with better service and quality food close by .

The experience all together was lovely with kind staff on entrance and the rooms were Cosy and comforting. The tv only works on certain channels and the internet and data connection is very on and off with working but it’s a relaxing change and a comfy little environment, the breakfast was very fully and tasted amazing with a good coffee to kick start the day as well as the staff in the Longford in being very welcoming. I would recommend this hotel for it clean and presentable rooms and the cost for the room for two adults for one night was £84 which for the experience and expectation was ok and good value for money. You couldn't hear the road or other rooms from
Ours and the room came with a nice fan and a couple options for mirrors and lighting. And for the location off the hotel in Gloucestershire it’s a nice change of scenery from a busy city Centre.

Toilet in restaurant out of order property tired and run down

So the room we were in was clean and the bed very comfy. However it was a very small room. Not a big problem as we weren't in the room most of the day as out visitng local tourist sites.
Car park is big and free which a positive.

However having stayed in many premier inns because we like the brand this hotel felt a let down. The hotel needs a big refurbishment. Bar attached closed early, tills were down on one night which created a stressful short staff team. There was no other local bar to go to. One night the guy behind the bar just turned off the music and vanished!
Beth was the duty manager and could not do enough to help all customers. She was the best thing about this hotel. Shame the premier inn CEO and powers that be don't seem to recognise the need for added support and investment in this hotel.

Came here, as my son had bought a house nearby but hadn’t any furniture

Arrived at hotel around 8.30pm having checked in online.

Given our key, not told of room number or any information

Room was clean, but small

Went to pub attached to Premier Inn
Young barman was charismatic and friendly, although a little distracted by a young female friend 😉

However we were informed bar was closing at 9pm, on a Saturday night!!!!

Next day breakfast was appalling

Continental offering was stale, muffins were rock hard

Cooked offering no better
No plates, had to ask,

Bacon like leather
No eggs cooked

Just horrible! Absolutely not value for money

Only good thing about this hotel was the young lad working on the bar, that closed by 9pm on a Saturday night!!

AVOID!

Brilliantly situated close to Gloucester Quays and Gloucester itself. Excellent welcome on arrival by friendly receptionist and room was well sized with everything you expect from a Premier. There is a restaurant next where we had a great evening meal and breakfast! Very quiet for the bank holiday but the food and service was great. Our room faced the busy main road but was very quiet and we had free car parking. There’s no lift at this hotel so if you need accessibility ensure you book a ground floor room. All rooms have bath with shower over which are quite high, there’s no walk in showers but there are two accessible rooms which we didn’t see but was nice to know. Would stay again.

We recently stayed at Premier Inn Gloucester Longford and had a truly delightful experience. From the moment we arrived, the staff were warm, welcoming, and attentive, making us feel right at home. The room was spotless, comfortable, and thoughtfully arranged—perfect for a restful night after exploring the area. We especially appreciated the quiet atmosphere. It is clear that the team takes pride in maintaining high standards, and it really made a difference to our stay. Thank you for providing such a reliable and pleasant base—we’ll definitely be returning!

Our experience was mainly great. Shea (im not sure if ive spelled that correctly and apologise if not) was lovely at check in. Very sweet and professional.
La, on the other hand, could have her people skills improved.
Handy for transport, quiet and clean. Would stay again if in the area.

Overall a decent place to stay for a few days. The whole place looks a little jaded, but the staff more than make up for it. We were very dissappointed with our room, it was very cramped & the bathroom was so small we had a job to fit in, however the bed was fantastic, plenty of room & so comfortable. We had the perfect nights sleep all three nights. The food was very disappointing over the weekend , served on cold plates & very little choice, however, on the Monday it was totally what we expected. a good full english served on hot plates

Stayed for 4 nights whilst visiting local area, good location if driving to get around. On first floor, no lift but not a problem for us as knew this before we arrived so packed our things onto smaller more manageable bags. Free plentiful parking. Room was clean and comfortable. Thank you for the biscuits very much appreciated by the kids (and me) with a nice cup of tea after a long drive.

Room was warm but fan was provided. Usually I'm a light sleeper but managed to get a full night's sleep all 4 nights even with the windows open.

Had an evening meal and breakfast at the hotel and enjoyed both. Service at both restaurant and hotel were fantastic and when in the area we will definitely book here again.

The overall impression of the hotel, restaurant and bar is 'tired'. Reception is very small and on arrival there was no-one on duty so we had to press a buzzer and wait for someone to come across from the other building. Our room was on the first floor but there was no lift so we had to scrabble up stairs with our luggage. We ate in the restaurant on our first night and there was only one member of staff on duty to serve behind the bar and also bring out food from the kitchen. We had to wait quite a while for our food. Breakfast provided a wide choice but the cooked food was not appetising. We had chosen the hotel because the location worked well for a family event we were attending, otherwise I'm not sure we would choose it again. Also, the total bill to stay and eat of just short of £400 for two nights, in my opinion, didn't provide value for money.

Beds were absolutely amazing and so comfortable i have alot of physical disabilities and was the most comfy i have ever been. Staff were absolutely amazing so friendly,helpful and kind. Food was absolutely bussin as my kids say 😍

I made the booking for 13/6. I was issued with two different reference numbers for a stay on 20/6, even though my confirmation record showed the 13/6. This was changed when I arrived, generating an £18 charge (which the computer system did not turn into a transaction), so the agent agreed there was an obvious error with your computer system that had caused me unnecessary anxiety.
I was not asked to register my vehicle when I checked in at approximately 4pm, so my car was parked unregistered for several hours until I asked about this at reception at 11pm.
The bedroom area had cobwebs across the ceiling in different areas which had not be removed during cleaning.
I was then unable to sleep as the couple in the room next door were talking and having sex loudly until 1:30 in the morning, which could clearly be heard through the walls. When you advertise ‘From booking to bed, we're here to help you rest easy’, you fail to live up to this standard. I would not recommend and was highly disappointed

The staff, both of them (bar and reception) were spot on, funny and definitely cared. Especially the barman, top marks to that young guy.
But that’s it, extremely expensive, yeah it’s on the outskirts of a city, but £170 a night. For a basic room, struck me as very overpriced.
The bar next door was apparently going through a refurbishment, but seemed to be more that no cares were given, very limited stock behind the bar.
But hats off to the chef, the food was really good.
A decent enough sleep, once I had got over the shock of the price.

Unfortunately it’s not a great review the place looks really run down, there were holes in the curtains. No where to plug your toothbrush to charge.
Coffee in the room was bland. The beds were very uncomfortable even my eldest said it was.
Staff were great! I saw two ladies whilst staying they were very helpful, happy.

Friendly staff, comfortable room although a little on the small side. After our previous experience at a Premier Inn, I swore to never use again but circumstances made it necessary and it has gone some way to restoring my confidence in PI. In addition, I was a little wary, having read reviews on Trip Advisor (damp, mold, smells etc) but our room was fine. After our last experience, we chose not to eat at a Premier Inn, so cannot comment on meals.