Premier Inn Durham East

another good stay and this hotel
could do with a bit of tlc
as its looking a bit tried in places
but nothing that distracts from the quality of the stay staff very friendly and helpful
plenty of parking as well

When we arrived we discovered that we had booked the wrong day. However the young man on reception said that there was only one room that was available and that it hadn't been cleaned. He walked us to the adjoining restaurant, sorted out our meal deal and, when we were eating, he made up the room and even took our cases to the room.
The room was clean, warm and comfortable. We had dinner and breakfast in the restaurant. All was hot and tasty. The staff were helpful and kind.

Overall a perfectly acceptable stay. The room was clean and tidy, although there was a tear in the centre of the duvet cover which, although not a complaint, didn’t look very good. The carpet by the desk was slightly stained and there were some mould spots around the edge of the bath. The remote was tricky but mastered eventually. That said, the bed was comfortable and clean, the staff friendly, and the food in the beefeater next door was great, the place was just a little tired. Ok for the price though.

Hotel easy to find, nice and close to A1 which is a plus.
Check in was smooth and easy.
Room was as expected clean and tidy, couldn't get heating to work as room was slightly chilly ( later found out no batteries in control panel).
All staff we saw were very polite and pleasant.
I would definitely stay again at this hotel if needed to.

I’m in Durham quite a lot with work and tend to stay here regularly. It’s a solid Premier Inn, rooms are clean, beds are comfortable, and check in is always straightforward. Staff are friendly and make things easy, which is a big plus when you’re in and out a lot. Location works well for getting into the city quickly, and there’s plenty of parking which is handy. Nothing overly fancy, but it’s reliable, quiet enough for a good night’s sleep, and good value for the area.

Room was clean and beds were comfortable. Quiet neighbourhood but retail park with Tescos, Starbucks etc a few minutes drive away. Plenty of parking and reasonably priced. Recommended.

Still think this to be the best Premier Inn in Durham. But that saying….
Room ok; fluffy towels, clean cotton sheets, comfortable bed, good pillows. Tele a pain.
No aircon but fan, no loo brush, no fridge, no glasses for wine; negotiating the shower could be difficult for active oldies, bring everything you need including tissues. And WD40 for shower tap?
Needs a refurb. But clean.
No lift. If female with luggage, ask for lower floor.
Nice staff. Reception manned 24/7 appreciated.

Rooms clean, the staff were polite, friendly and informative. This Prenier Inn is perfectly located for going into Durham City about 6 minute drive. The breakfast at the Beefeater was great, again staff brilliant.

It's a wonderful stay. Thanks to the lady in the reception helped us both check-in and out. We felt very welcome.
The room were great too. Some of us loved the shower due to the small shower head we had at home. Great to have slow WiFi, and this led us to have more family time than internet time. Thank you very much!

Location- good, we booked to visit Durham and Beamish.
Restaurant - good although 2 of our choices were unavailable.
Room- clean and of a good standard however, we had booked a family room and one of the made up beds was so uncomfortable.
The worst part was the quality of sleep. The room was incredibly hot. When I reported this I was told that people normally complain because it’s cold and was asked to check the radiator. It wasn’t on. During check out, I reported it again and was told it was because we had a family room. The temperature was 26.5 degrees. We were all awake at 2am, went to sit outside at 6am and thankfully due to 12 o’clock Check out, we managed to get our children to nap so not to ruin their day.

Great, price, good value and the best thing about the place is the warm smiles and welcome from Christine at reception. Like an idiot, I left my open wallet on the counter when filling in my rental car details along with my pair of headphones. Christine brought them up to my room and saved me from a heart attack.
So grateful for the service and the honesty and integrity. Christine, you are a credit to the Premier Inn group.

A little but out of the way for our purpose meaning Uber everywhere and also a bit pricey (as was everywhere that weekend).
On the plus side a decent night's sleep, decent breakfast and helpful staff. About a tenner for an Uber to the centre of Durham.

I was here for a day stay yesterday the hotel receptionist was very accommodating as i telephoned early that morning once I got to the hotel I had to wait as my room was still being used by the earlier night guests. The room (17) itself was a wheelchair room which was although very spacious very clean and tidy which not much noise even though other rooms on my floor were being cleaned whilst I slept the car park was ample with plenty of spaces to go round

The hotel is clean and comfortable. The staff are friendly and pleasant. We ate in the Beef water one of the nights and thoroughly enjoyed our meal . The staff there were also very friendly and efficient.We have used this hotel a few times and never been disappointed.

Arrived to a very warm welcome by the ladies who were on duty Saturday 11 January don't know your names but you will know if you were on duty. Rooms were immaculate beds so comfortable, no complaints, will certainly return.
Beefeater, gentleman who seemed to be in charge on Saturday evening was so friendly and helpful, an asset to the company.
Breakfast Sunday morning, a tiny bit disappointing, went in at 10 am no croissants, muffins, granddaughter was looking forward to them, drinks machine was playing up, could do with an additional machine but there was lots of other continental breakfast items. There were extremely busy.
Would I return most definitely

Typical PI = Comfy bed, good shower.

Staff on day 2 morning, daytime & evening MUCH nicer than member of staff on day 1 arrival. Totally different class and exactly how staff have always been and why I have always recommended it. But...................Premier Inn.................

1) Do not try to charge guests £10 for a 'special' early check-in when it is not a 'special' early check-in. I arrived at 14.40 after a 5 hour 260 mile drive to be told that if I wanted to access my room within the next 20 minutes I MUST pay £10 and I'd have to sit and wait. That is offensive. Very offensive. I fully understand a charge for a SPECIAL early check-in at 11.00, 12.00, 13.00 and even perhaps 14.00. But 20 minutes ????????? That is simply ripping off your customers and trying to extract every penny you can.

2) Receptionists are the face of Premier Inn. So please revert back to using warm & friendly staff. On this occasion, the first ever and I've stayed here many times over the years, there was no warm & friendly nor welcoming greeting. It was cold, unwelcoming & not friendly - at all. But staff from day 2, and restaurant staff, really nice.

3) Put glasses back in the rooms. Always there were 2 mugs/cups for tea/coffee AND 2 glasses (night time water etc). But you've removed the glasses. Really NOT helpful at all.

4) Do NOT overcharge customers at breakfast without telling them. I had a continental breakfast and was told £8.99 exactly as per menu. But it turns out that I was actually charged £9.24 (25p donation - for who ? For what ??). I was NOT told anything about a 25p donation and I just tapped my debit card for the amount I was told (£8.99). So I want a refund for the overcharged 25p thank you very much.

This visit was a very disappointing visit - first time ever - and mostly due to the penny pinching attitude and absolute lack of consideration for paying guests.

Booked 3 rooms her for family trip to explore Durham and Beamish , staff and check in excellent, room was as expected and provided great couple of nights sleep, though not as luxurious as some city centre Premier Inns , adequate car parking, and would highly recommend the Broomside pub adjacent , a real family friendly atmosphere created by all the staff there , food is excellent. Durham City centre is a very short taxi ride so all in all a great location

This is an excellent Premier Inn close to the A1. Very comfortable rooms, excellent shower and very friendly staff. Beefeater next door good too, maybe the price should be allowed to go up a bit to get a bit more quality but the meal deal is exceptional value.

Our stay at Durham East Premier inn was made that extra bit special by the warm welcome we received from the moment we arrived.Inparticular the kindness of the staff at The beefeater restaurant was exceptional.We are already planning our next visit to Durham & there's only one place we'd like to stay!!Thanks once again.

The Premier Inn Durham (East) is conveniently located on the edge of the Belmont retail and business park, halfway between the A1(M) motorway and Durham city centre, on the main Go North-East 'bus route to and from the coast.
The hotel itself is a typical offering from the Premier Inn budget hotel chain, with large and clean en-suite bedrooms, but the friendliness and helpfulness of the locally-recruited staff is truly exceptional.
There is a Beefeater Restaurant adjacent to the hotel at which guests can enjoy a full, cooked English breakfast as well as a reasonably-priced, three-course evening meal. For example, an 8 oz Sirloin Steak with Chips, Garden Peas and Grilled Mushrooms costs GBP 15:99. A Banofee Cheesecake for afters will set diners back by GBP6:99.
For those travelling on business, there is the usual large workstation in each bedroom with three 240 Volt, 3-Pin electrical power outlets, plus a large flatscreen television. The HDMI feed to the television was not, however, in working order. The free wireless internet offer, provided by Virgin Media, isn't particularly fast (Download 1Mbps/Upload 0.4 Mbps/Latency 46 ms) but will do for basic tasks such as sending e-mails and Facebook messages and uploading photographs. Guests who require faster internet access can upgrade on payment of a GBP 5 per day supplement.
The en-suite bathroom contains the usual toilet, washbasin, large mirror and combined bath/shower, plus a wall-mounted 115/230 Volt 2-pin shaver socket.
There is a hospitality tray with an electric kettle in each room. Supplies of complimentary coffee, tea, sugar and milk may be obtained from reception.