Premier Inn Basildon - Festival Park

would like to say a big thankyou to the lovely lady on the phone that was so helpful and kind, her name was Cortney thankyou so much

Room okay and clean although on the small side for a Premier. Had to go downstairs to get a towel as only one in room for 2 guests. Didn't have breakfast as we have tried here a few times in the past and they've had hardly any continental options out and on the last occasion there wasn't a clean cup to be found to have a cup of coffee so we eat breakfast at nearby Festival Leisure Park (The Honey Pot).
The reason we will not be staying here again however, is that they have started charging guests £6.50 to park which I don't find acceptable for a non city centre location. Premier Inn at Festival Leisure Park is close and has free parking so that will be our first choice going forward

Welcoming staff and the room was really well kept.

Another winner is how close it is to various restaurants and entertainment.

My mother and I came for breakfast for the first time. We had a great experience. When we first walked through the door we were greeted by Courtney who gave us a lovely welcome and couldn't have been more friendly. The food was great, cooked to order, piping hot and not greasy. There was a great range of food and hot drinks. We had a great experience and will definitely be returning.

Staying at the premier inn was a very enjoyable time. To start there is free parking which is a big plus for the premier inn in my eyes ,pub and restaurant right next door.lovely ambience good clean room with all that you would need.comfy bed and lovely hot shower. Would highly recommend and all at a reasonable price.

1 overnight stay, reception very friendly and helpful. Bedroom and bathroom very tired and need updated. Breakfast offering very good. Fried eggs on buffet were a bit hard, asked for a fresh cook one and this was done with no complaints.

Was a nice stay. Clean room. I stayed on 1st floor due to back injury so stairs were painful but I could not get on ground floor. First floor was noisy upstairs. Lift would be beneficial hlin this hotel. Beds are ok and area ok, although the walk to festival leisure cafes was daunting with areas were less than great. Dark and poorly lit. It was quite expensive even out of any children's school holidays and not weekend so not sure why.

We had the accessible walk in shower room.
It was great. Comfy bed, staff are very helpful. No convenient shops close by. Festival Park us eithin walking distance & The Quays next door.

We had to swap Premier Inn at last minute and ended up at this Festival Park one. Our initial impression was a grotty looking carpark in a scrub land area but on turning a corner it looked better.
ALL staff at this hotel were great, reception morning, noon and night and breakfast room ladies were excellent with a particular shout out for the chef/ manager who was excellent.
The room and bathroom were very clean. We had a good night's sleep which was very quiet.
Breakfast was hot and plentiful .

The stay was wonderful and comforting.... my family love staying in a hotel and they enjoyed this one very much, the fact theres a pub that serves food next to it is an extra bonus....

When we arrived, the receptionist Courtney was funny welcoming and full of banter/laughs very welcoming indeed. . She promised the breakfast was going to be nice and she was right. The food was fresh and edible and me and my kids and I enjoyed it... Angie, the chef, was lovely and helped make sure my daughters allergens were met properly so we had a lovely time

While in need of a refurbishment, there is no general standard and expected cleanliness. Carpets had not been vacuumed, skirtings and edges were filthy, dust and build up of skin and hair on general surfaces.

The hotel is quite dated but has had some of the modern touches added in line with the chains upgrades. Such as touch screen vending machines in the lobby, car parking registration on check in screen, and the ability to purchase Premier Inn items from a touch screen in the check in area.

I found that the room was equipped with all the items you'd expect such as complimentary hot drinks, concealed wardrobe space, TV, and a comfortable bed. The bathroom in my room was quite tight so may have been a struggle for a larger person, but was suitable for me, although the shower system required major cleaning of limescale and the controls were damaged.

Overall it was still a good stay for me, as I was only there on business, so it was short term. Long term or for a holiday, it would not have been suitable as I'd have needed more space.

Its best attribute is how close it is to the amenities available at Festival Leisure Park.

The hotel is in a nice quiet location yet very close to shops and restaurants. There is ample free parking. The room was comfortable and generally clean, although we did discover some dried human mucous on the wall next to the bed which was quite disgusting.

Awful 3 nights. Noisy pub next door, police called to car park twice during stay. On edge of trading estate. Rooms so hot, fans provided but just blow hot air around. Breakfast poor, Staff always sat outside front smoking on the steps. Rooms dirty and bathroom all limescaled. Will not be staying here again!

Avoid this hotel .£140 night no aircon and was told if you need house keeping let know by 11am as they hard to get .The room smell and fan on .Think they need to invest in few Henry hoovers for stairs and hallways and some dusters .Worst premier inn stayed in and won’t be returning .

Friendly customer service especially Mr. Aymen, very polite and courteous, asked how the room was and ready to help if we needed, it's always nice to be warmly welcomed, he was great and so was the other man who checked us in. We didn't realise then but would've asked for a room on the ground or first floor, it was just too long a walk to the entrance every time we left and returned during our 2 day stay.
Room was a bit rundown, taps and shower need a deep clean, the fan provided worked well but the room was still a bit warm overall and since the TV volume was set to 15, we could barely hear anything unless we switched the fan off! Can't stress enough, it's noticeable at every Premier Inn we go to, the shower curtain needs a wash too!

The staff was sort of nice and the breakfast was OK, but otger than that it was horrible. The room was dirty, the taps were covered in lime and rust, there was even a bit of mold on the ceiling in the bathroom. Every single piece of furniture was damaged. There is no AC, only some super noisy and dirty fans. The whole stay was awful, I would not recommend it to may worst enemy. The pictures on the website were probably made several years ago, in reality it looks nothing like the pictures.

No House keeping my room was dirty
I suggest to avoid that horrible breakfast super low quality food
Lost 1 hour to get my room for their policy rules
Mosquito in my room !!! Rumors from outside and other room …could not sleep worst experience in my life !

Booked 4 nights, only lasted 2. ROOM 220.

Rooms 29'c all day/night. Powerful but very dirty fan for "cooling"
Window opens an inch, with fly net in front of it.

4am first morning, i needed to get outside for air, 2nd night my son went to reception at 3am to ask for another fan and was refused.

Asked for a bed change after 1st night and while the room was tidied up and towels replaced, the bad was not changed.

Courtney and Hannah? Were really helpful. We didn't bother with £11 breakfasts, Greggs was a 5 min drive away!

Managed to get our 4th night cancelled, now the fight starts to get the rest of our stay refunded. #GoodNightGuarantee

The rooms were at one point 30 degrees. The fan was not up to the job. Continental breakfast turned into ask for the items because everything had run out. But staff where there just eating there toasted crumpets. While customers had to ask. Really. Not good enough.