Premier Inn Cambridge East - Newmarket Road

Tte hotel was ideal for us to both get into town and go to the football ground! The family room suited us as a family of 4 and the beds were comfortable.
We ate in the restaurant and found the evening meal and breakfast deal a bargain. There was a good range of food for both adults and children. The staff in the restaurant were both helpful and knowledgeable.

to Jack and all the team:
a big thank you for this great stay and the good service. keep up the good work! Glad we stayed with you.

Beautiful warm welcome when we arrived.
The staff, despite being understaffed we're super friendly and amazingly attentive.
Just had burgers for dinner but very tasty.
Normal high standards of comfortable bed.
On the whole, what a great stay!

Great location for walk into Cambridge. Quiet location as outside city centre. Staff are very helpful and go the extra mile.

Fantastic friendly helpful staff members, clean rooms, good location, breakfast was lovely and fresh food! parking was very accessible and good value being able to stay for a bit past check out time

After having a family relative in papworth, Anjum and Ellis went out of their way to make us feel special. Couldn't recommend this more.
Was my mums 65 th birthday and they went out of there way to make it memorable. Thankyou Premiere Inn Newmarket Road.

Thank you Anjum for a fantastic stay. Premier inn should take note of this young man's people skills. Clean room and great food.

When I arrived I was firstly allocated to the wrong type of room, which was not a capacity issue (as I initially suspected, based on the conversation of the reception team) because I was moved upon complaint. I thought this would be the end of the issues, but it only appeared to get worse from there.

The new room had clearly been improperly serviced, with there being other guest's hairs all over and within the bed (including stuck to the pillow). Again, I went down to immediately report it, to which I was told 'they would pass the message on'. Defeated and tired I opted to sleep on the sofa as opposed to the bed. The bathroom was also in a similar state, with other people's hairs in the bath and spread elsewhere across the room. I went down to reception again the next morning to request a room service, and in all fairness the bed was dealt with so that I could sleep in it, but the bathroom remained uncleaned. For the price you pay, this is obviously quite disappointing.

My next issue was with the breakfast. Everything seemed fine at first, and it was just your average hotel buffet. My issue came when I tried one of the eggs, and was appalled to see that they were starting to turn grey on the inside. Again, for the extra price you have to pay for breakfast this was disappointing.

My final major issue came with the WiFi, which I had pre-paid for before arrival. I was not given the relevant codes/ information, and had to go down to reception for a 3rd time that night in order to get it sorted out. It also kept kicking me out, so I had to repeatedly sign in - while it may be nothing more than a slight inconvenience to some, when you are trying to access work/ messages etc it can be such a pain, and it just generally adds to the bigger picture of issues.

Another annoyance is that whenever the bathroom light is turned on, there is such a horrific overbearing noise in the bedroom's vent system, and this lingers for a little while after you switch the lights off.

Location wise, it is quite nicely located with a 20 minute walk for 5 minute taxi towards the centre, but that does also have the compromise of being really loud in relation to traffic.

After having tried to call complaints at the time of stay, as well as having someone from another team within the company trying to reach out to the hotel directly but to no avail, I have been left with no other option than writing this review.

Overall, it was quite an unpleasant and disappointing stay - not the standard I had expected, and in my opinion definitley not worth the money paid!

I have attached some highlighted photos of some of the issues below - obviously photos do not convey how these sort of problems actually feel in real life, and they aren't of the best quality, but it is just to show some of my experience! While one or two hiccups here or there are excusable, the fact that there were a) so many different issues and b) the fact that some of those smaller issues were so widespread that they amounted to greater issues is what has warranted this review.

Clean but alittle tired, especially the carpets & some damp on the bathroom wall. No apparent fool proof method to ensure your room is serviced - noted by staff on a scrap of paper then room not serviced. No where to park whilst unloading - small layby outside the entrance always full with workmens cars from a local build. Staff very pleasant.

Had a great time at Premier Inn, the food was very good, good customer service and if you like pizza and you can do a make your own pizza, it's enough for 1 adult, but for a kid, it might be enough or just a bit much. I would recommend this hotel for anyone.
The only bit I would recommend if and when they redo the drinks Menu to split what is on tap or bottle, with beers or Cider, but otherwise I had love time, they did excited my expectations, as went to main reception, to get an iron and ironing board, but they only had an iron in the reception area, but the person took my room number and said, "I will get an ironing board up to you" I didn't think I would get one in time for me to use it, but only 2 minutes after being back in my room and got a knock at the door and it was the receptionist and he had the ironing board for me, I was very happy.

Simple and sufficient

Booked to stay at the premier inn Cambridge east (Newmarket Road) for the weekend so we visit our sons girlfriend who at university in the city. From the moment we arrived a fantastic chap called Anjum was there to help us. We had a problem with accessible services trying to sort out parking, as my husband is waiting for major back surgery and straggles to walk. Anjum was brilliant helping us get it sorted out. We need to request an iron and board he sorted. Have us directions to get to the place we needed to meet our son and his girlfriend. Also needed help with a couple of other things and nothing was too much trouble. He has a demeanour and was so personable with all the guest and super helpful. It’s so nice to meet someone who emulates that kind customer service and seems genuinely happy to help you and enjoy their job!
He is an absolute credit to this premier inn! We will mostly likely be back to visit again and would not hesitate to stay here again or recommend it to anyone!
Thank you for restoring our faith in good hotels and good service!

Anjum was fantastic, checked us in at the front desk, chatted friendly with our daughter.
Later took our order in the restaurant, got our daughter colouring and later a treat for completing it.
Another lady chef was very friendly at dinner and breakfast.
A good team, comfortable room but some mold in bathroom (317), a little out of Cambridge centre.

My partner and I stayed here for 2 nights. We were greeted on arrival by Anjum, the manage,who instantly built an amazing rapport with us. He couldn't have been more attentive to our needs.
An amazing,friendly,caring young man. Managers like this are few and far between.
He is a credit to the company, and we hope to see him again soon.
Carla and Scott ( from Scotland).

Recently had to stay in Cambridge for 3 days. The staff were all lovely, friendly, very welcoming and couldn't do enough to help. In the day we checked out Tony was on reception and was very helpful and I appreciate his kindness.

Just right for the price and the spot. Easy parking, kind staff, straightforward booking and check-in.

Parking in any city centre is a luxury and at £11 per 24 hours, this isn't too expensive. The Premier Plus rooms are really good - very comfortable and clean. The only point I'd make is that I like a shower with a handheld attachment as well as the rainfall fixed head.

Absolutely fantastic place. From the moment we arrived there, Anhum made us feel very welcome. He was so friendly and helpful. He also took our food order and helped us with the wi-fi. The food was amazing which made my husband’s birthday extra special. Please acknowledge Anjum's hard work and pleasantness as he really cares about his customers. A big five stars from us!

This was the first time we stayed at this hotel. We stayed for one night (4/10).

We were in 116. Can’t fault the room. The room had all the amenities you expect with a premier inn. Bed as usual was comfy and we both slept really well.

We only had one downside the room was too hot. And there was no thermostat to turn the heating down. Other than that we couldn’t fault our stay.

The hotel does have onsite parking however there aren’t that many spaces. So we had to park in the Tescos car park which was a mere 5 minutes away. The parking was £11.00. The same price as the onsite car park.

No staff
Automated reception
Room keycard deactivated 10 minutes _before_ checkout time so that we had to wait for help and fetch our luggages