Premier Inn Eastbourne - Polegate

Spotless room, Great Stay, Excellent Customer service. Attention to detail. will stay there again and highly recommend this place.

As with many Premier Inn hotels this one was exactly up to standard. Previous reviews said it was tired but despite the building of the new hotel block we were not interrupted. The hotel absolutely fine. The bedroom was comfortable without anything wrong within it. A typical Premier Inn night with a comfortable bed nice slept well. The breakfast in the restaurant booked in as the continental it was absolutely up with everything else. Helpful, cheerful staff and we could not fault it in anyway..

Premier Inn delivers exactly what you expect: clean, reliable, and efficient stays. Every location feels consistent, the beds are genuinely excellent, and you can always count on a comfortable night’s sleep. Polegate is no exception to this.

We stayed for one night and were very happy with the room and the restaurant. Enjoyed the breakfast very much. The meal deal is good value too

Polegate Premier Inn Eastbourne. The staff were friendly and helpful in a somewhat unusual situation. As there is a massive building upgrade going on now and when we stayed. No proper food restaurant, nor bar facilities. The minimal efforts made did not really fill the gap for the loss of service to the hotel residents during our stay, so other external venues were frequented by my wife and I. Our checkout was straight forward. Pack cases check room for personal items and drop electronic key at the reception desk. Other than this excitement our stay was pretty average as usual for Premier Inn. Bit lack-lustre and ordinary satisfactory bed, heating and quiet.

Stayed 3 nights (Thurs to Sat). Bed was comfortable. Bathroom was better than some other premier inn we have stayed before. Some bleach spray here and there would have removed some of the moulds or just better bathroom ventilation fan? Had a ground floor room facing building work opposite but absolutely no sound to disturb sleep from the building work. BUT....room was an average 24 degree C which was slightly too warm at times. Opening the window helped as it was below 10 degree C outside. We would have kept it open if we were not on the ground floor and if the room was not facing the main entrance! But with window closed, heard nothing from outside. Overall, a good enough stay for what we paid for. The only thing that was not acceptable is the lack of lighting in the car park. Pitch black area. I felt unsafe getting out of the car. Premier inn should really should have fix that as a matter of urgency for their customers' safety.

Two adults and two children (grandparents and granddaughters) stayed two nights in a family room. The beds were clean, comfortable and warm and the purple nightlight option proved very useful for one of our little ones. One adult used the restaurant one evening and reported a very limited menu. Whilst we didn't need to use the bath/shower, I would rather see showers with adjustable height for shower heads, particularly for children, and this head was a fixed one. The huge plus for us was Barry on reception! He was fantastic - couldn't have been more welcoming and helpful to all of us, especially the kids. The guy deserves a massive thank you and recognition from management. The real test is would we stay there again - yes, we definitely would!

Good location,atmosphere and reception. Tired rooms and hallways but clean. Quiet location even though lots of building work going on around.
Lacks restaurant and bar facilities daytime and late evening.

I had a clean, comfortable room. This Premier Inn is across the road from a petrol station with a small Asda & also a Macdonalds. I can't comment on the restaurant as I didn't eat there. There is building work going on at present, but it didn't spoil my stay & it was still easy to park. I wish people staying would think about others, and close all doors quietly!

We were pre-warned of a boiler issue affecting some rooms, and the staff on the phone were sympathetic and offered us a refund, a rebooking at another hotel, or a complimentary breakfast if we continued to stay there. We took the latter offer.

On arrival, the staff were extremely friendly and helpful. We had already been moved to a room where the boiler problem would not be an issue. When we arrived in the room, we were pleasantly surprised to find complimentary wine and snacks as a thank you for our understanding.

I have only dropped the rating down to 4 because, like so many other sites there is no provision for electric vehicle charging.

Due to the construction site nearby, have many noisy at the morning!

Great staff who gave us a first class experience

The room was a huge disappointment.

We were informed it didn’t have air conditioning so we took two small fans for each side of the bed. It was a shock to learn there was only one plug on the right hand side of the bed. Why provide a room in the 21st century with one bedside plug says quite a lot about the hotel chain.

Our stay was four nights and it was ruined thanks to an outdated room. Not only few on plugs, but no chair to relax in. Add to that disappointment with the fact they only provided one towel for a double room booking. We know it’s easy to ask for another towel, but we didn’t realise until the following morning when we wanted to use the shower. Should the guests start to check for enough towels when they check in?

The room was very spacious, so there was plenty of room to provide a a couple of chairs and a small table.

The shower was a scary experience. To access the shower you need to climb into a huge tub without any handrails this was very difficult. Why they don’t provide handrails No bathmat so you have every chance of slipping.

The premier Inn might be ideal for a one night stay, but anything more and we will be looking at alternatives.

I stayed here one night for work and I must say that it was the best stay that I have ever had at a budget hotel. All the staff were pleasant and attentive. The room was clean and comfortable and the dinner and breakfast surprisingly good. I will stay here again next time I am in the area.

Great service we had a friendly welcome from the staff on duty really helpful we had a few questions and they were patient and understanding and extremely helpful we had a vegetarian 2 celiac’s 2 dairy free and one with a nut allergy nothing was too much trouble to accommodate the various dietary requests the new Social eating area is great the staff in there are great and so friendly we will definitely be returning to this premier inn again as we have family living near by again a massive thank you to all staff on duty Fromm 21/8/25-23/8/25

Staying at this hotel is like being amidst a comedy sketch show set in the worst hotel that I’ve stayed in.
Firstly, building works, it’s such a drab place and think it actually helps it’s in a building site, takes either eye off the rest of the run down drab place.
Secondly, the restaurant, Ange offers a show stopping performance of the miserable, it’s all too much trouble waitress. Stressed, over worked and under paid attitude, her life would be much improved if it wasn’t for customers.
The food is a huge choice of 4 main dishes, the katsu was definitely a microwave special, all served with the atmosphere of a doctors waiting room. It’s a first for me that I needed a knife to eat the rice.
Lastly, the rooms, you normally can’t go wrong with Premier Inn…. Except for Polegate! No air con, leave the window open and it stinks of the fryers in the kitchen below and you hear the traffic outside from the A27.
I normally stay in Premier Inn Eastbourne, do not make the same mistake, this is NOT the same. This is not Eastbourne.

I travel for work a lot and stay in lots of standard mediocre hotels. When I travel for holidays I like a little bit of luxury. How surprised I was by this little gem. It’s very unassuming. Located within a services area with a local Asda express & McDonald’s. To be honest I wasn’t expecting much. But, the hotel was very clean, the staff especially in the small restaurant were the most loveliest, helpful people I think I have ever encountered in a budget hotel and some non budget hotels. The room had a very powerful fan and despite the heatwave outside maintained a cool temperature. They don’t offer a 5* menu but what budget hotel do? But, what I did have was cooked very nicely and was hot. I’m not a breakfast person but again all very nice including very fresh pastries. Overall I would 100% recommend.

This was one of the worst hotels I have ever stayed in. I booked the Premier Inn as they are usually clean and fresh, but the Polegate one seems to have dropped off the radar. It was so drab and dated and our room absolutely stank of cheesy feet!

There were a few of us staying there for a wedding and everyone reported the same feedback.

I had breakfast on the first day but it was such poor quality, I cancelled it for the second day.

Staff at reception were friendly, room was perfectly clean. Room would benefit from air con but a fan had been provided that was adequate. Breakfast was really good and staff again friendly.

Simple and efficient hotel. Clean but needs a little TLC. Although there is a renovation happening the disruption is limited between 10-6pm. The staff are friendly although strangely they insist on you making a reservation for dinner and the space isn’t busy. The soap dispenser in my room is rusty which was weird. But the room is big enough and fairly comfortable.

Really lovely helpful staff but it needs an upgrade . All the carpets are stained . No lift, so we struggled to get bags up stairs . Noisy fans rather than air conditioning . Lots of MacDonald’s rubbish around the front . Good breakfast but evening meal choice was very beige and all drinks were in cans . I guess the building work next door is part of improvements being made . Hope it sorts this out !