Premier Inn Bristol East - Emersons Green

Hyggelig, lite, lokalt hotell.
Vennlig betjening og god frokost.

Stayed her for 4 nights over a weekend, free breakfast included. We paid £200 for the 4 days.
Hotel was clean, staff were friendly. Breakfast was lovely.
Yes it’s tired, but if the price reflects it that, then it’s good value.
Room was large too. We stayed on the ground floor and it was quiet.

This was a massive disappointment. No lit signs. The entrance had a pile of cigarette bits bottles and cartons on the floor.
Our allocated room smelt so musty and horrible that we asked to move. The 2 receptionist were super and very helpful and accommodating.
The towels were small and hard.

Friendly, helpful staff. Great nights sleep. Fab breakfast. Good location. Great value for money.
Couldn't fault it.

Excellent value. The room was very clean and tidy. We had breakfast one morning which was very good value. Highly recommended

We have stayed at Emerson Green more than five times over the last few years. We have found the staff very efficient, helpful and very cheerful. The rooms are clean, and warm with the usual TV, Wi-fi, towels and comfortable.
We enjoyed our stay.

Very poor nights sleep as thermostat in room would not turn down . We couldn’t sleep as room was so hot …
We complained and were told it should work and there was nothing else they could do
After a very poor nights sleep we filled in the form to complain under their good nights sleep guarantee as advised . This was turned down as this was apparently not covered with this “ guarantee”
Will never use premier inns again

- Bath was unclean: hair in the bath and soap smudged on the sides. Different types of hair all over the bathroom walls. The mirror had smudges, and the toilet had some brown stains at the bottom.
- Bits of what looked like food splattered on the bedroom curtains.
- The vanity mirror had drops of bodily fluids near the top.
- The room stank of cigarettes.
- Tea mugs had not been cleaned and were dirty.
- One socket was busted and exposed.
- The only good thing was that I forgot my charger head, and a staff member kindly lent me one to use. I wasn't able to change rooms because when I told another member of staff that one of the sockets had busted, he said I couldn't change rooms.

From the moment of arrival we were greeted with genuine and delightful greeting .......from lovely Reception staff ....Adele and Lizzie.....firstly confirming our Accessible booking .....and subsequently offering to assist my wife and I with any difficulties we might encounter ...their kindness and the super room we were taken to has prompted me to write this report .........this hotel , despite not currently offering evening meals ....was in my opinion a SUPER choice ....based on the above .....

This was our first stay in this PI as we were attending a wedding in the area, the staff were extremely helpful as we had 11am check-in we actually got our room at 10.40am. It was very clean and tidy no dust , mould or smells which I had heard about. We had quite poor sleep as our room backed onto a busy roundabout and traffic and sirens most of the night. We had breakfast which was in the new social area as the adjoining restaurant is permanently closed, it consisted of 4 rooms knocked into a kitchen with buffet area and extremely small, very nicely decorated and immaculately clean, food looked was very good but unfortunately the bacon was cremated way beyond crispy, such a shame my only complaint

Disappointed restaurant next door closed after such a long drive from Devon. Found room a little dusty and bathroom did not look clean,Toilet and seat staining, sealent a little mouldy around Bath/ shower
Soap dispenser certainly seen better days and we found room a little smelly which a few other guest said the same,heater control did not work

Parking good, staff good and breakfast very good. But stay ruined by lack of air conditioning in the rooms. It looked as though hotel originally had air con (thermostats, vents etc) but not working in any of the rooms. Temperature in our first floor room did not drop below 21C. You can imagine how bad our night was.

I came to Bristol. To visit family I had stayed here about six years ago and reading the reviews. I wasn’t sure what to expect.
I can’t speak highly enough about the hotel yes it’s a tiny bit tired but the rooms are clean large and the staff are really lovely
Breakfast is excellent. There’s something to please everybody I’ve been here two days and I definitely will be staying here again.

This has to be the Worst place I Have EVER Eaten in.
My Steak was Not the Steak I asked for or paid for. I asked for a 8oz Sirlion. They Broughton a rump which was about 5oz`s .I asked for my meal to be cooked Medium, It came out Tiching,& when I cut into it, It Bled like it's Throat had just be cut.I asked for it to go back.
When it came back, the Outside was Burnt, The inside was exactly the same. I asked for the manager to get my £££ back, when he eventually came out the man was very Sheepish.I asked for my money back, which he said he would do , He Tried saying that they only been open 3 ẅeeks & was Still getting things sorted ,Sorry But if your Not Ready to Open up, where you have the Right Food to give the Customers ,You Shouldn't of Opened,

Cleanliness wasnt the best grout in shower black, corners of rooms extremely dusty.
Only 1 coffee sachet in room empty packet left from previous occupents. Decor needs updating and carpets cleaned

Pleasant stay room clean and comfortable. Staff friendly and helpful disappointed with breakfast. Plenty of room in car park

Yes the room we stayed in was ‘tired’ and suffocatingly hot (despite the open window and fan going all night) but we got a midweek deal for £70 including a good breakfast so happy with that.

Also the staff were really friendly both on the desk and in the restaurant next door.
Note the restaurant is being prepared for a full refurb so presumably will not be available in the near future. Check before you go if this is important as there’s nothing much else nearby

We arrived without a booking having abandoned the worst nightmare accommodation. The ladies at reception were amazing, sorted us out without fuss. They went beyond and above to help. Whatever your choice or expectations are, the staff will help.

So appreciated the front of house staff on both Friday night and Saturday morning. Really smiley, bright and welcoming…
Much the best we’ve had on our travels!

At £156 a night with no added breakfast was a joke , no extras in room , a shower in a bath with no bath mat ( slippery & dangerous ) thin walls & noise from car park outside window , disappointment