Premier Inn London Harrow

Accueil agréable, personnel chaleureux et disponible. Appartement propre et confortable, conforme à la description et aux photos lors de la réservation.

The room was clean and comfortable.

The property advertised free WIFI and Internet. On arrival we found out that the WIFI was not working, there were no phones in the rooms, without WIFI and Internet we could not keep in touch with our other members of the party staying at the hotel, and our outside contacts. The staff suggested that we take a walk to one of the restaurants to get WIFI!!

Cercanía con el Metro, Desayuno incluido, 4 personas en una habitación, comodidad

We are currently staying at the Premier Inn Kenton and originally checked into Room 2, which is an accessible room. We asked to change the room because the bed and hangers were very low. We were told the room could be changed the following day once the new shift started.

Later, we noticed hair on the bedding, and the sheets looked dirty. I went to reception to request clean bedding, but the receptionist initially said there was nothing she could do as housekeeping had already finished, and advised us to stay in the room for the night. I was shocked to be expected to sleep in dirty sheets and asked again if someone could help.

Thankfully, a wonderful young receptionist named Hesandi overheard the situation and immediately stepped in. Instead of just changing the bedding, she offered us a new room—beautiful and comfortable—and moved us right away. She mentioned that she is a new staff member, but she handled everything professionally and kindly.

Hesandi is truly an asset to your team—an absolute diamond!

Excelent hotel, friendly staff and comfy rooms, in area close to area that i needed, good value for money, easy to book room online and easy check in when arrived, good value for money

This a good location to stay with great links to 2 tube stations. Kenton and Northwick Park. There is ample parking which is reasonably priced. We stayed for 2 nights. The rooms were clean. The service was very poor. The room wasn’t cleaned when we requested at reception on the morning. Arrived back at 10:30pm to find the room not cleaned and the dirty towels still in the bath tub. The breakfast was poor as well. I wouldn’t recommend the breakfast for the price they charge. They only had 2 members of staff and they were more interested in getting their tasks completed than serving their customers. We felt that we were getting in their way. We arrived for breakfast at 10:15 knowing it finished at 11am. During that time none of the food was replenished. When I approached the staff they said they only make a certain amount. So it’s not an unlimited breakfast as advertised. I wouldn’t recommend this premier inn. I will use the Edgware one in the future.

As a woman travelling alone for business I was a little dubious when arriving.

I was greeted by a lovely man behind reception who immediately put me at ease, the room was okay, bed very comfy and I had a great nights sleep.

A good base for an overnight stay.

Brilliant staff and service. All of us had a great time. Very comfortable experience. Highly recommended. The staff was very hospitable

Quite cosy room and with a nice environment. It was very clean ,the bed was very comfy. Very private.I certainly recommend this hotel

We have been staying in the Premier Inn in Harrow for several years, and have always found the staff very friendly and helpful.
It's location is excellent, with both tube connections to central London, and bus connections to other parts of North London.
This time we were able to take advantage of the offer of free breakfasts, which kept us going all day.

Welcoming staff. Easy check-in and checkout. Luggage holding service available. Clean room with an extra heater in if needed. Can be loud when you can hear the trains pass by but it didn't bother me.

Appalling hotel. Room shaked when big trains go past. Extractor fan was noisy (broken). Couldn’t get in until 3:30pm. Worst of all, the WiFi is awful. It turns off every few minutes. I paid for the Ultimate and that was worse than the free version. I mentioned it to the front desk and they were aware of it. Why not tell your customers before they waste money.

Very lovely and attentive staff especially Loredana for for helping us very quickly and efficient with an issue we had and Anisoara for living our room spotless clean!
Thank you

Always Use this hotel for our stay in London but gradually the standards have gone down. Hotel is very tired and needs an uplift Staff were helpful
Bed and pillows very comfortable

Stayed for one night and have to say it’s gone downhill in the space of a year.

Stayed in the separate block on ground floor. Smelled of damp in the room and generally unpleasant smell in the building and room.

The rooms are not cheap then when you add in breakfast and car parking for one night (extra £20+) you could probably get a better hotel and nicer experience elsewhere.

Long wait to get checked in and supplies in room were poor. Not even a basic bottle of water. Don’t think I’ll be rushing back soon.

Only exception was the staff who were all pleasant and helpful including in the Beefeater pub next door.

It was my first trip outside Canada. Not sure how UK was but i had to admit that I had a really good experience from start to finish. The hotel was clean, comfortable, and offered great value for money. My room was spotless and the bed was very comfortable, which is really needed after a busy day exploring London. staff were friendly, welcoming, and always happy to help — their professionalism really stood out.

A mixed bag. Lovely staff, couldn't do enough to help.
Asked for a room away from the trains, as they are very noisy. Got allocated one next to the trains. Changed rooms, and it was fine.
The room was nearly ok...but..one of the bed lights was broken, the free wifi was very poor - kept drifting off and on. Had to go outside to use phone and the air fan in the loo kept going with a really loud noise - had to turn everything turned off to sleep.
On the plus side the room we had - in the annex - was nice and quiet, and we slept quite well.
A bonus was it was Diwali and lots of fireworks to watch - nice to see lots of happiness.
As I say, the staff were very helpful, but it was a bit stressful waiting for the next thing to go awry.

Awful room was cold and heating did not work and bathroom smelt like smoke. It was very loud and the doors to the building were left propped open

On the positive side, the room was clean and the bed was comfortable. The receptionist was a very warm and helpful young man - polite and kind. However, beyond that there wasn't much that was positive. I understand that the room allocated to me may not have been used that much as the hotel was quite full for an NFL weekend, but the facilities were very poor. The TV was on a side wall making it hard to watch comfortably. There was no proper hot water. I couldn't wash properly in the sink because there was no plug, and the tap sprayed so my top got wet when using it. I have to avoid caffeine but there was no decaf tea or coffee provided. I brought my own tea bags which was just as well because what was provided was in a trendy perspex box that I couldn't open. There was no internet (it was down for some reason), which was incredibly annoying. There was no phone in the room so I had to walk all the way down to reception to ask about the internet. The lift wasn't working. Some of the lights in the room didn't work, which was awful because hotel rooms are always badly lit anyway. This is the 3rd time I have been to the Harrow Premier Inn and each stay has been worse. It was bearable for one night, but no more than that. Although it's convenient for Wembley, I will think very carefully before staying there again.