Premier Inn Thetford

On the whole very good stay.
Rooms were great, food was good. Breakfast excellent.
Easy parking. Easy access off the A11, both north and south bound.

Stayed here on the 25/11/2025.
Receptionist was Gemma, what a diamond. We had a Premier plus room which was perfect for our accessible needs.
It was roomy well laid out and had a few extras which made the experience worth high marks.
What made the stay worth those high marks was Gemma, she was attentive, helpful and could not do enough to make our stay memorable.
We went for a meal deal and was very pleasantly surprised when the food came and was cooked perfectly. So overall I would say this hotel did not disappoint.
Depending on your disability choose the accessible room accordingly. Wet room or low bath available.
Regards John.

You get what you expect from a Premier Inn. A reasonable hotel and not badly priced. Good parking and an excellent breakfast in the pub next door.

The room was good and clean, and the meal and breakfast taken in the restaurant was fine. The only fault we found, was that the reception desk was not covered on several occasions, and when you pushed the buzzer, it had no effect. We were on our way further into Norfolk, so this was ideal. With Premier Inn you know what to expect. We would not hesitate to stay here again.

Room spotless.bed comfortable

Nice place

The positive is that the hotel is spotlessly clean and the rooms are as expected.
The negative is that yet again I found the reception staff to be rude and obstructive. I had had a similar experience of rudeness previously, but having made a complaint I tried again thinking they would have dealt with it as promised. That wasn't the case.
They overcharged me and insisted that they couldn't do a refund. When I rang central reservations they said that reception staff would and should have processed it.
I'm so tired of battling at this horrible hotel. I won't stay there again.

Great location and pub food for a reasonable price. Nice large bed which was very comfy.
There was no lift which made carrying cases up and down the stairs quite tricky.

Fantastic service in both hotel and restaurant staff were very friendly and helpful being in a wheelchair nothing was too much for them the only problem is now the premier inn chan is starting to cost too much with the price of rooms hurting the credit card apart from that it was fantastic thank you

I stayed overnight at Premier Inn Thetford and thoroughly enjoyed the stay. The Receptionist was so very friendly and helpful and then, later in the evening we came back to ask if we could still have dinner and the Staff were, again, so helpful and sociable. The dinner and breakfast the following morning were just perfect.
The room was clean and very comfortable and had everything I needed. I overlooked the car park but there was no noise.
I really enjoyed my stay, all the Staff were just great and I'm glad I stayed there.
Bill Heaney

Upon arrival our room was 26.5 degrees celsius, despite having two old noisy fans already running when we entered. By the time we unpacked it was 27 and unbearable.

Our two boys, said that they felt they could not sleep in a room this hot or noisy. Andrew, my husband went to reception where he was told, that nothing could be done, all the rooms were like this.

At 11.45pm, our eldest who suffers with eczema and asthma woke in tears due to being too hot. He needed his inhaler and I decided to take him downstairs where we sat in the lobby to cool down. This was really distressing and upsetting. There was a different receptionist at this point, who explained the same again, nothing could be done.

When we returned to the room, we wandered down the Premier Plus corridor, it felt remarkably cooler.

I decided to take the large duvets out of the sheets and this helped. We used cold flannels and all 4 of us laid naked (not ideal), none of really slept.

In the morning we spoke with the receptionist about our bad night, she again said nothing more could be done. I questioned why the Premier Plus area seemed cooler and despite her just saying there was no air con in the building, she then went on to say Premier Plus rooms had air con. I asked why we could not have been moved, and she said they weren't for families.

We have family in Norfolk and stay regularly with Premier Inn, normally the Norwich West, Showground site and have never experienced anything like this before.

We called Premiers guest relations this morning only to be told this was not covered by the 'Good night guarantee'. This is because the room does not include air conditioning, so the temp of the room is not covered in the guarantee. When we booked we had no choice but to book this room as it was the only room offered to families. This is discriminatory and unfair.

My son, D in L and grandchildren aged 10 and 7 stayed on Saturday night. My 10 year old grandson suffers badly with excema. The room was so hot it was unbearale and the heat exacerbated my grandsons excema greatly. The windows would only open a fraction. In spite of complaining they were told no other rooms were availablle. They could not fault other aspects of the hotel but the heat was unacceptable No REFUND WAS OFFERED!!!

We stayed for 2 nights here from Monday to Wednesday. We had reserved a Premier Plus double room and were allocated room 122 which as on the first floor overlooking the car park at the rear of the hotel. The room was large, spotlessly clean and comfortable. The bathroom and shower were also spotless. The A/C worked well while we were sleeping. The staff were all cheerful and friendly. The hotel is located about 100m off the A11 and just under a mile from the centre of town. We had booked full breakfasts for our stay which were served in the attached pub the Warrener. We also had 2 evening meals there. Again the staff were friendly and the food excellent and good value for money.

The carpark had plenty of space even though we arrived at 9pm. Lady on reception very welcoming and helpful. We booked the meal deal £26.99 each for 2 course dinner and drink and breakfast the next morning. Food was good and again staff friendly. The room was clean but I gave 3 stars for the bed. I did not sleep as the bed was squeaky and every time i moved it done it. I got up in morning with a bad back as didn't want to keep moving in night as would wake husband.

We stayed here one night on friday 25th August. Receptionist run off her feet as alarms going off for open door somewhere. Car park car registration consul didnt work, not Premier Inns fault, no help at all. Room sweltering hot. Two fans going but not making any difference, no A/C so no way of cooling it down. Room thermostat showed 28 c. Terrible night's sleep, far too hot. Breakfast next morning up to the normal standard, very good. I complained to a different, and certainly more friendly receptionist, who said sorry , but nothing they can do, suggested I complain, then something may get done and A/C might be installed.

A great Premier Inn with plenty of parking. Can’t fault the room. Everything as expected in a premier inn. Staff really friendly too.

One of the best hotels we've stayed in only 2 minutes from dual carriageway and 5 minutes to town.hotel reception friendly and spacious staff helpful with restaurant next door selling amazing food and drink it's well worth getting a meal deal it's great I know it seems expensive £27 each but when u break it down it's a good deal.our room was a twin with comfy beds plenty of room large tv desk and more extra pillows tea coffee facilities and a nice glass mug to have your coffee a fan if its warm and bath in bathroom for a soak after a long drive with fluffy white towels
We will definitely be back one of the best hotels we've stayed in

Having stayed here before whilst visiting family in the area I took advantage of an email offer that came through earlier in the year, it was for a room with free breakfast for both me and my wife, so for the first time I booked a premier plus room, these rooms a brilliant, so modern, amazing shower, mood lighting, coffee machine, chocolate, air conditioning which was a godsend, it even has a built in night light in the bathroom , both of us were amazed with the room, now for the best bit, because I took advantage of the offer we had a premier plus room for one night ( Sunday) with 2 free breakfasts for the amazing sum of £46, now that's a bargain , it pays to sign up for premier inn deals. and by the way breakfast was delicious as usual, see you again soon premier inn thetford.

I stayed at the Thetford Premier Inn for a number of weeks whilst working in the area, and I genuinely couldn’t fault a single aspect of my time here. From the moment I checked in to the day I left, the experience was consistently excellent.

The rooms were spotless, well-maintained, and extremely comfortable. Everything I needed was provided, a proper desk space for evening admin, plenty of power points, a good strong shower, and a bed that genuinely made a difference to my rest after long, physical days. It’s clear the housekeeping team take great pride in their work, the rooms were cleaned to a high standard and always felt welcoming.

But what really set this stay apart was the staff. Every single member of the team, from reception to housekeeping and everyone behind the scenes, was absolutely brilliant. Warm, friendly, and always professional, they created an atmosphere that genuinely felt like a home away from home. No request was ever too much trouble. Whether it was arranging early check-ins, offering local advice, or just a warm “good morning” every day, their customer service was exceptional. You can tell they care about people, not just bookings.

It’s rare to find such consistently high standards in both accommodation and service, especially at such an affordable rate. For anyone staying in the area, whether for work or leisure, I would highly recommend Thetford Premier Inn without hesitation. They made what could have been a tiring and routine work trip into something comfortable, easy, and even enjoyable.

A big thank you to the whole team, your effort does not go unnoticed. I’ll absolutely be booking here again if I’m ever back this way.

Stayed for one night whilst visiting Euston Rural Past Times event.
Very competitive price and availability for area.
Room was very spacious and clean.
Meal deal package well worth considering for the price and quality of food.
Breakfast was busy but flowed well.
Would definitely recommend.