Premier Inn Carlisle Central

Everything was as you expect a premier Inn to be. Car Park was heaving with people going to the football match just parking anywhere. Check in was a little slow but that was due to everyone arriving at the same time. The poor receptionist did not have time to breathe. Otherwise a good stay.

Booked a Premier Room at this Premier Inn. Lovely, clean and relaxing with a very comfortable bed. Added bits in room like a coffee pod machine, chocolate and bottle of water.
The staff are brilliant. From a friendly welcome at check-in to the very helpful bar staff and waitresses.
We booked a meal deal, paid a bit extra for steak which was really tasty and better than some independent restaurants I have eaten in. Everybody in our group were happy with their meals.
Great location for Carlisle City Centre (at the weekend you can use the Cumbria House Council Office car park - very reasonable for city centre) and Gretna Outlet (some good bargains)
Keep up the good work, I wish all the Premier Inns were like you!

Fantastic experience at this premier inn, even though the taxis weren’t running at that time it was only a short walk from the town centre as long as you aren’t lazy 🤩

Excellent hotel really good value, fast and efficient check in from Brian, clean rooms what more can you ask. Restaurant next door is also really good all staff are excellent.

Corporate free-fall and spin in clear evidence once more.

First thing, this ain’t in the centre of Carlisle by ANY measure…more than a mile to walk and closer to fields than to the High Street.

Second…be aware that within Premier Inn Group hotels, food times vary from location to location…

I arrived just after 2100 only to be told kitchen closed despite previous night in same chain food available to order up to 2130.

On the subject of food…shrinkflation is hitting very hard in the quantity department!

Unless you order sides you are unlikely to fill the tank up with the paltry offerings.

Oi, Premier Inn management…you are aware we NOTICE THE DIFFERENCE right?

Rooms fine, but in room refreshments dwindling and apparently this is another business that seems to want me to act as an unpaid employee with staff clearly cut to the bone.

Incidentally, the Station Hotel right in the heart if the city would have been FAR cheaper per room!

Will actively resist using again even though my employer has a contract with the group.

Carlisle Central, every one was helpfull and accommodating from the reception to bar staff and restaurant staff , break fast and evening meals were perfect.

The room was very clean and the staff were amazing the receptionist was extremely helpful so where all the house keepers especially Sadie who helped us with spare things for our room

Lovely stay, very comfortable, good space in rooms, great layout. Both bedroom and bathroom very clean. Great service from all team

Hotel exterior in need of touch up. Facilities clean and bed comfortable. Staff friendly and food was served hot and on time.

Super fast check in. Accommodated an early entry for the extra cost at short notice. Even changed our rooms so we could check in earlier than planned. Very helpful and friendly staff both in the hotel and the restaurant. Lovely service at breakfast. The evening meal wasn't at its best but was edible.

Only stayed 1 night but not impressed and won't be going back.
Staff weren't overly friendly, WIFI was atrocious.
Worse thing was the pillows which were awful and didn't help with a good night's sleep.

Great stay, room was very clean and the staff were wonderful and very helpful, Jenny on reception was very informative and helpful on the check in and the play area was a great addition to keep the kids entertained, would stay again!

We stayed here on a long journey south from Scotland.
We had a new Premier Plus room which we found very comfortable. We loved the addition of the comfy chair and footstool. Also the high stool to sit on when using the hair dryer.
A good selection of tea and coffee and complimentary water.
The shampoo, hand soap in the bathroom were gorgeous!
We had breakfast in the on-site restaurant and would like to mention JOANNE on reception (and everywhere else!) for her lovely smile and helpfulness.

Not quite as central as we had hoped - about a mile from city Center but lovely stay. Staff at reception and attached Brewers Fair all very helpful and friendly. Room bright airy and very clean with of course Premier Inn mattress- very good sleep
Food at Brewers Fair was delicious and again served by cheery staff. We had both dinner and breakfast which was covered by an amazing offer at about £27 per person for 2 course dinner, a drink and breakfast!
Hotel located minutes from M6 and a great stop over

Check in very easy, staff friendly and helpful, clean room and bathroom,
Evening meal was excellent and the breakfast in the morning all you can eat you cannot fault. We would definitely use a Premier Inn again if needed.

Premier inn junction 44. It needs a deep clean. Our room (floor) was in need a good vacuum. Skirting boards were filthy+cobwebs. The only clean room was the bathroom. Asked duty manager for a different room which was a bit cleaner when we changed. The whole of the carpet needs replacing or as I said a DEEP CLEAN.
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We have been to a few Premier Inns and this is the one where standards seem have dropped.

Positives:
- Lovely receptionist
- Clean room & bathroom
- Comfortable bed
- Quiet room
- Abundant breakfast buffet

Could improve:
- If you are having a bath and you leave the bathroom door open for even just 1 minute, the fire alarm will go off
- Dirty windowsill
- Window aperture is only 5 cm
- Musty smell in the room when we arrived
- Extremely dry towels with weird smell
- The water flow from the sink tap is weak
- House keeping forgot to change our dirty mugs
- We were in the main building which is overall dated and worn out
- It’s called ‘Premier in Central’ but it’s far from the centre

Perfect stay lovely staff in restaurant and hotel. Room was absolutely perfect and clean could not fault anything. Lovely stay

We received a very warm welcome upon arriving and were giving all the information we needed to book breakfast the next morning. We were warmed our room would most likely be very warm due to no air-con and it was indeed very warm. The curtains had been drawn in an attempt to keep out the worst of it but we were only provided with one fan as a family of four which made for an uncomfortable nights sleep. Our room was very clean as was the bathroom. The wi-fi was middling and worked sporadically. We paid to have breakfast during our stay which was lovely both days.
There was plenty of parking and the staff were extremely friendly and helpful.

Had a great stay at premier inn carlisle central, the staff were very professional and friendly, the location is ideal for travelling on the motorway and is in walking distance of the town centre, the rooms were clean and the beds were very comfortable.