Premier Inn Carlisle Central

Absolutely brilliant hotel ,location spot on for the wmc ,bed Absolutely comfortable,staff really friendly and welcoming and accommodating spotlessly clean room and I'm happy as in my last review I mentioned the TV and this time the bed is facing the TV .Thankyou premier inn for a great night's stay and I look forward to booking with you again in the future .

Everything was as you expect a premier Inn to be. Car Park was heaving with people going to the football match just parking anywhere. Check in was a little slow but that was due to everyone arriving at the same time. The poor receptionist did not have time to breathe. Otherwise a good stay.

Perfect location for the Millennium Stadium and Cardiff Bay.
Reasonably priced parking at the adjoining Q Park.
Typical Premier Inn set-up - we had a great night's sleep!

I have put this on here to make people aware of Premier Inn 'sleep guarantee.
We stayed at the Cardiff Bay site on 31/10 and 1/11. Our first night has to be said was the worst night sleep we have ever encountered - we always look forward to our decent sleep and with your 'good night guarantee sleep' Premier Inn you have never failed until now.
Early hours of the morning, what we now know is something to do with the extractor fan came on and stayed on with a rather loud annoying fan noise, broke all of our sleep and unable to go back to sleep. Although we flagged this with the very helpful lady in the morning at reception and she was very accommodating - will get maintenance guy on it. Our day was shortened and ruined as we were all so tired.
The helpful lady offered us a free breakfast to say sorry - although this was a lovely gesture, £21 doesn't quite cut the room we paid for to have a guaranteed sleep. As a result the maintenance couldn't repair it and would need to move us for our 2nd night eventually - which we did.
I written 2 emails with no response, even well over the time frame to contact back, so I made a call.

In the duration of the call, I did explain that I have never had an issue with Premier Inn before.
As a result of the call I wouldn't be entitled to a refund for the lack of sleep - even though that is your tag line and guarantee, because I didn't raise the issue in the first instance!!!!
Really?? Come on Premier Inn!
At 1:30AM you would want me to go and find a member of staff to complain to that maybe capable of resolving the issue (that we know now there was no resolution) early hours - and do what? So in the first instance of raising this issue would be at a reasonable hour at breakfast time - to say we didn't raise it in the first instance is ridiculous (we didn't go about our weekend and then complain). We went to reception before our breakfast at approx 8:30am. As mentioned before, even if the maintenance had come and looked at the issue early hours of the morning, the facts would still remain the same, that it was irreparable and they needed to get a contractor in to repair it and they couldn't move us to another room as hotel full to capacity (which we were told when raising), so the issue still wouldn't have been resolved if raised earlier or not.
I have sent a further email fao the manager of the guest relation team - no response.
Would be lovely for you to at least acknowledge the emails sent.

Ayesha was incredibly helpful. Such a kind and helpful member of staff. Nothing was too much trouble. What a credit to your company!

Went to stay during the Rugby match which was ideal for our friends who we met there. The welcome is lovely from the staff, room was clean, small but comfortable enough. The lounge area and bar was average, but if you are vegan or vegetarian don't expect to have choice with food. Pool table was okay but the white ball kept getting stuck and it isn't free to play. Some of the sofas are stained and the floor needs a good clean. The TV was nice as you can get to choose what to watch and sit with friends. Comfortable enough, but taxi costs £15 one way to the city.
Vending machines are handy and there are stocks for feminine products and a few toiletries if required. not a bad place to stay for a couple of nights. Second morning the coffee machine broke and so we opted for tea which is a lot of money for one tea bag and a kettle we had to boil ourselves. No kettle in rooms which would have been nice or a free hot drink on arrival.

Booked a Premier Room at this Premier Inn. Lovely, clean and relaxing with a very comfortable bed. Added bits in room like a coffee pod machine, chocolate and bottle of water.
The staff are brilliant. From a friendly welcome at check-in to the very helpful bar staff and waitresses.
We booked a meal deal, paid a bit extra for steak which was really tasty and better than some independent restaurants I have eaten in. Everybody in our group were happy with their meals.
Great location for Carlisle City Centre (at the weekend you can use the Cumbria House Council Office car park - very reasonable for city centre) and Gretna Outlet (some good bargains)
Keep up the good work, I wish all the Premier Inns were like you!

Fantastic experience at this premier inn, even though the taxis weren’t running at that time it was only a short walk from the town centre as long as you aren’t lazy 🤩

Reasonable price but let down with dirty room messy corridors with stained floor (very off putting) no advise re tea coffee in reception. I’m sure if l stayed again l could have a different experience but judging from this and my first stayed.

Excellent hotel really good value, fast and efficient check in from Brian, clean rooms what more can you ask. Restaurant next door is also really good all staff are excellent.

I have stayed here many times even though I have family here with spare rooms . I love how welcoming it is and how lovely the Staff are. I’ve recommended it to many of my friends and colleagues who have been. Big shout out to ayesha !!!

The room was a tidy size for me and my husband, the room was booked for 2 people but only had 1 bath towel, also found a hair in the bathroom. There was also thick dust all around the skirting boards as if the room hadn't been dusted for days. Apart from that the staff were friendly.

Corporate free-fall and spin in clear evidence once more.

First thing, this ain’t in the centre of Carlisle by ANY measure…more than a mile to walk and closer to fields than to the High Street.

Second…be aware that within Premier Inn Group hotels, food times vary from location to location…

I arrived just after 2100 only to be told kitchen closed despite previous night in same chain food available to order up to 2130.

On the subject of food…shrinkflation is hitting very hard in the quantity department!

Unless you order sides you are unlikely to fill the tank up with the paltry offerings.

Oi, Premier Inn management…you are aware we NOTICE THE DIFFERENCE right?

Rooms fine, but in room refreshments dwindling and apparently this is another business that seems to want me to act as an unpaid employee with staff clearly cut to the bone.

Incidentally, the Station Hotel right in the heart if the city would have been FAR cheaper per room!

Will actively resist using again even though my employer has a contract with the group.

We have stayed in 5 different hotels this year and it was the best we have stayed in ,the staff was and are away brilliant even though I think they was short started you wouldn't have known because they worked so hard and never stopped. They all deserve a great Christmas party

Great location and the car park is right next to the hotel. Room was clean as was the bathroom. The curtains didn't let any light in so a good night's sleep is assured.

The breakfast buffet was kept well stocked, even at the busy period and is recommended especially if you have kids as they eat free!

We stayed here for two nights. This is an excellent location to see Cardiff bay, also a 25 min walk to shopping centres, there is so much to see and do here. We found the hotel very clean, tidy, parking next door at a very reasonable rate. Staff were very friendly and helpful, we will definitely be going back at some point.
This is the best night's sleep we've had for a long time!

These hotel is basic dirty rooms no kettle have to pay extra for hot drinks and u can buy hot drinks at the bar but it’s like 3.00 for a hot drink then the food expensive food and it’s microwave meals then there is breakfast bacon is always overcooked and to crispy you can’t eat it then there is the room bed had bug bites on it and I was bitting bad by them I had to go to my doctor

Room was not clean, there were dirty pillow cases on the spare pillows, milk carton rubbish under the table and dirty towels in the bathroom. None of the automated checkin desks were working so the queue to check in was long with only one person working. All in all, a poor stay.

I am giving this review due to trying different places to stay while working in Cardiff I was browsing the premier inn website and seen this place I thought for the money it was to good to be true but how wrong was I, on arrival the staff are absolutely brilliant bearing in mind its a busy hotel but they don’t rush you to get rid of you the rooms are decent mine had two single beds which can be pushed together if your a couple the shower is absolutely bang on boiling hot and powerful I also went down for food the food took a while to be served but when it comes out of the kitchen it’s piping hot and very well priced would I highly recommend this hotel very much so I have booked again for next week and I will continue to use this hotel for the foreseeable now till my contract comes to an end so I would like to thank all the staff for an enjoyable stay and the brilliant serve and hospitality

Extremely comfortable bed, brilliant powerful shower, cozy & clean room and nice complimentary water, coffee & snacks. The check in and out process was very easy and the location was perfect with a lovely view out of the window. A perfect stay.