Premier Inn Grimsby

Very good customer service from Lee at Grimsby Premier Inn. Very helpful with getting my room cleaned and wifi fixed…..

This review is mostly for Jasmine, bless her she managed a exceptionally busy dinner service it seemed alone. I witnessed that they were short falls of food items not in stock, and she let all the customers know prior. Some were rude and yet she was composed and polite. She deserves clear recognition for her service! Im not sure if thats the usual process for one member of staff to run the whole show but your lucky it was her.

I’m staying at the Premier Inn in Grimsby on business expecting a pretty standard meal, and instead ended up genuinely impressed. The place was fairly busy, and there was just one waitress called Jasmine holding the whole thing together — and honestly, she was brilliant.

She had that calm, collected way about her, where you can tell she’s juggling a dozen things in her head but still manages a smile when she gets to your table. Drinks came quickly, food arrived exactly as ordered, and she somehow kept checking in at just the right moments without hovering. It’s the kind of service that makes you think, alright, someone here really cares about doing the job properly.

You could see guests warming to her, and there was this general sense of yeah, we’re all in good hands.” Considering she was running the floor on her own yes on her own the whole evening felt smoother than some places with twice the staff.

Management needs to read this: look after her. Make sure she gets this review. I just wish there were more people like Jasmine in this world and at other Premier Inns

Stayed in 3 Premier Inns this week and this one turned out to be the best! In need of refurbishment but the staff more than made up for the lack of facilities. From reception, through the restaurant to the handyman all staff members where friendly, professional and courteous which was truly appreciated.

Staff were really friendly and helpful. Very informative and made us feel at home! Room was clean and tidy and well stocked with coffee and fresh towels.

We booked two rooms for three adults. Upon arrival we were informed the booking was three rooms. We advised we would only need two rooms. The check in clerk was unhelpful from the start and we were told to pay for the three rooms or go but if we went they would bill us anyway and they are unable to cancel a room even if its due to a system error before you stay I advised her out of principle we will stay elsewhere I booked the holiday Inn there and then which she heard me do. Upon arriving at the holiday Inn we were told she had telephoned them to say we were drunk and aggressive and had shared my name, a GDPR violation and they had cancelled the booking on their system. After a quick chat the staff there concluded for themselves we were not drunk nor aggressive and reinstated the booking. I was assertive with her yes, but did not swear nor do anything other than demand some customer service. Whatever happened to 'I'm sorry about that let's get this resolved for you'. Totally unsuited to a customer facing role. I have a £3000 group booking at another branch for a charity event we are running...this will be cancelled first thing Monday and legal action will.follow for recovery of monies and a claim.for GDPR violation. Avoid!

Great service lovely helpful staff particularly Jannine and Demi! They went above and beyond particularly as it was busy

The staff are a credit to the brand, it is rare these days to see that level of service and care. My thanks to all for a lovely stay.

My wife and I had never used this particular Premier Inn before, but as we were going to see a show at the Grimsby Auditorium, this Hotel being only 7 minutes drive away was ideal. Situated in a good location, with ample parking, we made our way to the Reception, where we were met by two members of the staff, the receptionist was polite, efficient and welcoming towards us. We had to eat as early as possible, and voiced our concerns to the two ladies, and the waitress, who we now know as Stacie, stated if we chose our menu, and let her know, she would pass it on to the kitchen staff. When we went into the restaurant, Stacie was behind the bar, and on recognising us, took us straight to a table, and within 10 mibutes or so of being there, are meals were served by Stacie. It was brilliant, and took the pressure of time off us. No complaints with the meals, cooked and exactly as we had ordered. We enjoyed our one night there, and the bed was very comfortable, the room, clean and tidy. We did think the two ladies, Receptionist and Stacie were really nice, and if this is how they treat all their customers, then I recommend that Premier Inns hang onto them, as they are the face of the company. So a big thankyou to you both.

Lady at the breakfast this morning refused to allow me on a table and kept asking to provide her a receipt to prove I have paid for it. Told her twice that the room was booked with breakfast inclusive and I didn't pay for breakfast separately. Instead of contacting reception to see what was going on, she made me feel I was lying and she was so loud that everyone in the breakfast lobby was listening. During all this time, she didn't bother to ask for my name once. She told me to go back to reception. She made me embarrassed and feel i was lying. I told her my room was changed after initial booking and that may have caused the problem. This is when she finally bothered to ask my name and allowed on a table. But by then she had almost accused me of trying to eat their breakfast for free and she made sure that everyone in the hall listened what she was saying so loud. Very unprofessional, no courtesy and absolutely not welcoming. I travel quite a lot for work and often stay in hotels especially holiday inn and Premier Inn but never came across such a low mannered staff. She definitely needs more training as she wasn't trained enough to complete checks professionally and in a polite way.

The breakfast was not bad and other reception staff were good and helpful.

Being disabled I booked, online, an accessible room with wet room for 3 nights. I was not impressed when I arrived to find that my booking had been changed to a single room on the first floor. My wheelchair does a lot of things but climb stairs it does not. Full credit to Janine for her amazing help in getting me a ground floor room at such short notice. The room was not ideal, bath not wet room, no grab rails, bed was way to high, and not enough room to manoeuvre my wheelchair but the staff were amazing, couldn’t have been more helpful. Many, many thanks to them for saving my stay.

Just had a lovely weekend break and was delighted to be served once again by Jannine. This lady is very customer focused and is a credit to your hotel.

Service is always top notch by jannine and even daryll coming out of the kitchen to make us feel welcome and double check everything is up to he’s very high standards. By far jannine and daryll are the two stand out workers

Lovely clean high quality room and with the nicest, most friendly staff across the board.
they made my stay a very pleasant one!

Stay for long periods of time through work and the staff are super friendly helpful and make my stay extremely welcoming and comfortable thank you so much your hard work doesn’t go unnoticed and is very much appreciated

Grimsby is synonymous with fish, and has the National Fishing Heritage Centre. But we couldn't get Fish & Chips at the Premier Inn because the fat fryer was broken and awaiting replacement!

Room prices varied dramatically from £50 our first night to £150 for the third night.

Friendly, but overworked, staff.

Ample parking, even for our motorhome (going for repairs nearby).

Excellent stop off. After a nine hour journey I needed a refreshing shower and it didn't disappoint. Decent room with heaters that were easily adjustable. The attached restaurant was lovely and was open until 10pm. The food was ok but Janine who served us was a breath of fresh air. What a lovely lady. Went out of her way to make us feel welcome.

First class food and place and staff are very friendly jannine all way’s asking if I am ok shower are hot and clean it’s like been on holiday

Staff were very friendly and welcoming
Janine in the restaurant was lovely and gave recommendations on where to go, very bubbly, helpful and friendly lady
Would definitely come here again, staff at breakfast were also lovely, my husband said it’s one of the best breakfasts he has had (he works away often - so has lots of breakfasts)
Would recommend and return

Amazing service from Vicki B for Breakfast. Now Premier Inn have taken over the pub/restaurant it's noticeable how fewer staff are serving customers. This leaves servers such as Vicki having to manage a busy restaurant on her own