Premier Inn Tonbridge

The hotel was clean and tidy and the lady at reception polite and helpful. The room was clean and tidy. The towels supplied were ample. Having the shower gel and shampoo supplied was great. The coffee and tea facilities plenty.
Check in was easy and having early check in was great.
The only think is bring a bottle opener. The price was reasonable

Just a quick stop over for work, all team especially the reception were great! Rooms clean and comfortable will definitely if back in the area.

Greeted most pleasantly on arrival and in passing while moving out in the morning: excellent staff.
Room also fine, apart from the absence of the free WiFi. Reception tried to help by providing the premium WiFi, which also didn't work in our room.
As they warn that cellular Reception is intermittent, you would hope that Premier Inn management would realise that good WiFi is essential here, but sadly they don't seem to have worked that out yet.
Management! You are letting down excellent staff.

​Ah, the Premier Inn Tonbridge. Where a good night's sleep isn't just a promise, it's an audition for a nature documentary! I was gently roused at the entirely reasonable hour of 02:30 AM by what I can only assume was a very exclusive, private party happening just above my head. Forget the gentle murmur of traffic; I was treated to the thrilling, stereophonic sound of my ceiling boards being aggressively chewed by my tiny, nocturnal neighbours. Their joyous squeals and furious scratching provided the perfect, rustic alarm clock, letting me know that their foraging needs were far more important than my commitment to a Hypnos-induced coma. Honestly, the nerve of some hotels, providing such an authentic Kentish wildlife experience free of charge! And since my internal peace was utterly decimated by this woodland rave and the possibility of sleep had vanished entirely, I decided to take the next logical step and check out at 04:00 AM. Who needs extra hours in that super-comfy bed when you can enjoy the invigorating silence of your car boot? It truly was an unforgettable, and frankly, unnecessary, character-building moment that resulted in a seriously premature, but deeply felt, farewell. My wallet may have paid for a full night, but my ears earned a VIP pass to a rodent rock concert.

Came here on business and was served promptly and kindly, the receptionist Kritan was welcoming and friendly and the room was exactly as needed. Clean room, decent shower pressure, parking was handy and room service was spot on, with one of the staff (Izzy I think her name was) being very accommodating. Great value for money in a convenient location.

Room 2 was very poor in cleanliness badly stained seat cushion and floor not vacuumed
The passageway had not been vacuumed.

I stayed here for one night 21/9/25 this place is nice staff friendly helpful polite the site was clean and tidy warm Wellcome on arrival the only thing I would say having the Vauxhall inn next door and doing there food for them don’t do them any favours I would say you need to put someone undercover to go in there that isn’t known to them see what customers experience I have done a review on the Vauxhall inn as well so to the girls at premiere inn Tonbridge thank you for a good night sleep great service room 102 love mr cheeky in Kent 1000/1000 stars

Staff were helpful and friendly but property is very tired. Paint is peeling in bathrooms and bedroom, and the room smelt slightly damp. There were no electric sockets near headboard, we needed an extension cable running across the room. Corridor was in severe need of vaccuming. The property needs redecorating and deep cleaning.

Me and my partner stayed for a night while visiting family, the room was clean and comfortable but everything else left us quite upset, we’ve had what i assume was a member of staff walk into are room an hour before check out with no knock or anything, while my partner was in the shower and left without an apology. We were also most looking forward to breakfast, which we had prepaid for and after checking breakfast times which were 6:30am-10:30am on the leaflet provided we headed to the pub at 9:45 for breakfast only to be told they stopped serving it at 9. We then talked to the reception where we were just told that the leaflet was wrong and “most of the time we scribble out the times” we then had to ask for a refund for our breakfast which was awkward to have to do, especially with how unapologetic the whole experience was. I usually love a premier in for a reasonably priced nights stay but we will definitely not be returning.

Alison made check-in easy & gave clear instructions on the rooms, & car registration details. She was friendly & welcoming.
Room 104 was clean & comfortable. The room is located right above reception so we heard a lot of noise from guests coming back from a wedding (which we’d been to). It was a Saturday night, everyone was jolly & happy so not a complaint just an observation.
Slept really well, blackout curtains really do their job well.

Another lovely stay. Marise (sp?), Alex and the sweet woman who checked us out Sunday morning (wish I could remember her name) made this visit as nice as previous ones. The room was clean and the staff was as professional as usual. I do suggest that if you have a big party, consider booking a table for a meal in nearby Paddock Wood. Two years in a row, the Vauxhall Inn near this hotel has let us down. It's good for breakfast if you are staying at the Premier Inn, but it is not good if you have a big party. We had ten people and a reservation and forty minutes later with a six week old baby, we still had no food and not even a pitcher of water. I don't think it was the servers' fault. Kitchen and new management perhaps. The hotel is not responsible though!

At first glance, the hotel looked lovely.

Unfortunately, no one had read the email I had sent prior to my visit.

Although my friends had booked early check ins, their rooms were not ready at 11am. It felt quite disorganised.

We had a busy weekend, out at two functions, so I was not i the room for very long on day 1. Unfortunately, late on day 2, I noticed a silverfish scuttling over the pull out bed in my room.

My room was on the ground floor (as
requested). The en-suite really needs to be maintained better. There was a strange smell in the bedroom and en-suite. I thought it was damp, however, when the toilet was flushed last night, it appeared to be blocked. It was too late for maintenance to attend.

This morning, it was clear it had been completely backed up. I could not use the toilet. I reported it to the night manager at 6.15am, who told me to tell his manager who was due to be on duty shortly. This meant I had to repeat the whole sorry tale again, including the silverfish. This time I received genuine apologies.

If I had been staying any longer, I have no doubt the issues would have been addressed, but this is not good value for money.

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This is an excellent Premier Inn. Good staff and good restaurant for Dinner and Breakfast. It's clean, comfortable and quiet. Restaurant is close by, a two minute walk.

We have stayed at this location multiple times, however this time two things were noticeable:

1) the price had rocketed up to £160 per night
2) the lack of care and maintenance is totally apparent.

To me it looks like the hotel aren’t caring for the property, the bathroom walls had decaying paint and mold, and the room was crying out for a bit of care and attention.

The money they are asking for is outrageous for the area and what I thought the brand was all about. I don’t think Lenny Henry would be proud of this location.

If we’d paid a reasonable rate I’d be saying nothing, but at £160 the hotel management must do better. It’s a budget hotel with non budget pricing.

We weren’t bothered about the adjacent pub being closed that we’d received a number of warning about. The hotel seemed really bothered about this. But there are much better food options close by. It was all about being close to our friend’s house. The area isn’t great for hotels so I suppose the hotel will keep milking their guests. Poor overall.

Room was adequate, what you’d always expect from a Premier Inn. Shower was a bit rubbish.
A non-event of a stay, perfectly adequate, until 2 weeks later I received a £100 parking fine, despite giving reception my reg! I won’t be paying, and have appealed but I’m not the only one, reading reviews. Poor system clearly.

A lovely clean hotel with very friendly and helpful staff, would definitely stay again and recommend to family and friends who want an enjoyable experience. The bed was very comfortable and provided a good nights sleep and the cleanliness of my room was outstanding.

Everything as expected at a Premier Inn. My only 'complaint' was that the free wifi was often very slow and at times unresponsive. I did fall back to my own mobile service a couple of times. Hot water was slow to arrive one day and water pressure seemed slightly low, but no big problem.

The traffic noise within the hotel was non existent in my room, despite being near a busy road.

The room was functional, practical, clean and comfortable. The shower pressure washer decent and the water lovely and warm.

The bed, for me, was extremely comfortable and the best sleep I've had in ages.

The staff were very friendly, polite and helpful.

I'd definitely return to this hotel if I find myself down that way again.

Wonderful stay over the Easter holidays. Clean room, comfy bed and an amazing shower. The carpark is also very big and free which was a bonus.

All the staff were so friendly during our stay. Wanted to give a special mention to Lucy who really stood out to us and was super helpful so thank you.

If we are ever back in Kent we will be back.

Hotel was great and so was staff but same couldn't be said for the staff in the pub vauxhall inn that you have to use for breakfast different menu that was in room and you only had 15 minutes to choose food before kitchen shut at 09:45 absolutely joke and the lady was no help at all but as recipient said they have no control over that pub and I thought lunch was a joke being told to wait an hour and half to be seated even though i was sitting at a table would not stay again just because of the pub you have to use.