Premier Inn Swanley

We use the Premier Inn at Swanley quite often. It's always clean and tidy and the staff are always friendly and helpful.
Good value for money.

I had a really pleasant stay at Premier Inn Swanley. The hotel is clean, comfortable, and in a great location easy to reach from the M25 and close to shops, Bluewater, and public transport. The room was spotless, the bed was super comfortable, and the whole place felt quiet and relaxing. I slept really well, and the blackout curtains made a big difference. The staff were friendly and professional, always happy to help with a smile.

This hotel is great value for money. It’s exactly what you’d hope for clean, well-run, and welcoming. I’d definitely stay here again and recommend it to anyone visiting the area.

Parking facilities good register your number plate at reception, reception very friendly good service, bedroom comfortable slightly smaller than some family rooms we have had. Breakfast cooked fresh and staff brilliant even though they were super busy

The hotel is always welcoming, staff are efficient and the room is as comfortable as you expect from a Premier Inn. There is plenty of free parking.

But the attention to accessibility is poor with the only lift not working for six months now and volume of television set ridiculously low.

The meal deal is no longer the great value that it once was.

Excellent hotel very clean & spacious comfortable room. Breakfast in the Bull adjoining the hotel was good value very nice, the restaurant was very clean & well stocked, we didn’t have any other meals but the menu looked very reasonable with discounts if you ate more than once. We enjoyed our stay there it gave us the independence to stay close to our relatives but in our own quiet space. We phoned & requested a ground floor room as the lift is out of action & the staff were very accommodating . I would have no problem recommending staying there.

Good premier and great reception staff. Rooms clean and comfortable.
Breakfast in the morning however, was terrible. Undercooked, tasteless and unappealing. The staff in the restaurant were miserable and obviously didn't want to be there which is how we felt after having our food served! Honestly the worst breakfast I've ever had at a premier inn. We cancelled the breakfast on the second morning of our stay and ate at a much netter place down the road. Save your money and eat elsewhere.

Room clean and tidy. Bed comfortable.
Unfortunately room 202 which was mine was right by a corridor door that every time someone walked through would loudly shut with a thud. The room is also located just above the entrance to the Beefeater restaurant so I was disturbed by people shouting and talking loudly when they were outside the restaurant coming & going or sitting outside smoking.

Having said that I have stayed here before in a different room away from said door and restaurant entrance and all was good......so if your offered room 202 or 201 ask for another room.

It was a warm welcoming and Lovely experience. Spacious bedroom. Polite staff and affordable meal deals. Lovely environment and beautiful people.

Usual comfortable Premier Inn bed, no desk in room, so not great when visiting on business. Restaurant is abysmal. Bar closed at 10pm. Staff at breakfast have a truly horrible attitude, also refusing to replace items on the buffet that gone, even though breakfast still had an hour to go. I have stayed at this hotel a number of times before, but next time I am in the area I will be staying somewhere else.

It was a very disappointing stay. The toilet rim of the room we were in was very dirty. We informed the cleaner on our floor and showed her the dirty rim. We were told it was black limescale and cannot be cleaned. That all the toilets on that floor had the same problem. The key fobs were not working due to a technical issue overnight. When we returned for the second evening we found our room had not been cleaned because although we told the cleaners we had not told the front desk. We were not told this rule at check-in and is not clearly displayed. We had to move to another room for our second night where we still encountered problems with the keys. We also had to collect a second towel as there was only 1 towel in the room. This room did have a clean toilet.

Well , not much good to say here except the room was quiet and the bed was comfortable.
Exterior landscaping looks scruffy and run down.
Lifts don’t work. We were pre warned.
Bar shuts at ten
Breakfast service really poor. One poor lady trying to keep a full restaurant going.
Ripped and torn chairs.
Not clear how to actually get the much publicised all you can eat breakfast, but we were warned That we know it’s all running out we are doing our best.
Stayed here several times in the past to visit family, but wont be back.

The staff were very friendly in reception and also very helpful. I was travelling on my own with a 1 year old and a 5 year old and was offered extra help should I require it.
The room was clean and comfortable, although we had enough beds for 5 people!
Overall, we enjoyed our stay. However it was sadly tainted by my son leaving his library books on the window sill of the room and, despite calling the hotel to check, these were not handed in to lost property which has greatly upset him and me.

We had a very pleasant stay. The room was spacious and well kept. The shower/bathroom was very nice with fresh towels, and soap's. All in all a pleasant 4 days stay.

We have booked for a 3 night stay and had booked a family room and had been given a double and single bed but needed a double
And 2 singles. On the first night this was not available but the Hotel staff of Brian and Tanya sorted the problem out with no hassle at all. The service they both gave over the visit was 1st class and the company is lucky to have them both.

It would have been nice if the reception reminded us to register our car's registration on their tablet when I booked in as we incurred a fine of £60!

We had to book here very last minute after being let down by a booking with hotels.com. We arrived just 15 minutes after booking so the room was understandably not ready. Michele on reception was alone and he rushed around like a madman trying to get the room ready for us in between sorting other guests at reception. We had a little wait but it was no problem, he was an absolute star!! He took our case to the room while we went and had a drink next door which was just as well as the lift was not working. Room was spotless, well equipped comfortable with black out curtains and air con. We had a long wait before we could get a place for dinner in the Beafeater next door but when we got there the food was spot on and the service was great. Particularly Carol who was so lovely. The restaurant is a little tired and needs a bit of a cleanup/refurb but all in all the unexpected last minute stay here was a godsend.

We use this hotel regularly when visiting nearby family. The staff and rooms are great, no problems there BUT the adjacent Beefeater Restaurant is another matter! To say the place needs a makeover is an understatement! I actually wrote to Whitbread after our last stay in March with accompanying photos of the ripped seating, filthy chairs and scuffed walls. In their response they told me that they pass on my remarks to the estate manager! I believe nothing has been done.

This is a lovely hotel in a great location and has recently been re-styled/refreshed. It is particularly good for Wheelchair Users with fully equipped wetrooms, spacious rooms and plenty of disabled parking. We've stayed here twice now and highly recommend it x

Great welcome. First class - Receptionist was really helpful.
The gentleman on reception was outstanding. So helpful and kind. Faultless.

The Beefeater restaurant attached to this Hotel is in serious need of a makeover. I think the staff have even lost interest in trying to make it look half decent and I don't know how they can show dinners to half the seats in the restaurant as they are ripped and torn beyond repair. It must be disheartening for Staff to work there.