Premier Inn Frome

Very clean and staff very friendly. Lovely room with good facilities (mini fridge and coffee machine).Ideal place to stay to visit Bath.

Lovely hotel. We were welcomed by a friendly member of staff who checked us in swiftly. We didn’t need food during our stay so cannot give review on it. Can say the restaurant gets busy. A family who checked in before us could only get a very early breakfast and earliest they could have dinner was 9pm. If you can try and book in advance.
We stayed after a visit to Bath Christmas market. Not too far to travel and then a short visit to Cheddar the next day.
Hotel room was very clean. We couldn’t hear noise from other rooms but people seemed to forget that people can hear them walking, running and screaming down the hallway. This isn’t the hotels thought just inconsiderate guests.
We stayed at the back of the hotel on the first floor so traffic noise was minimal. Plenty of parking available just remember to validate your parking on the tablet in reception.
Quick note to Premier Inn. 2 yea bags is definitely not enough in the room. We are big tea drinkers. It wasn’t too big a problem as we couldn’t just pop down to reception for more but a few more in the room would be nice.

Overall very happy with our stay and would stay again here if we were heading that way.

Warm welcome but floor creaked and so do the upstairs room so kept me awake on and off throughout the night . Breakfast booked at 10am but no orange juice and not re filed and hash browns and eggs were cold.toaster turned off at 10-15 so no toast either

Really disappointed in the whole experience, firstly no on was on the desk at check in so couldn’t book a table for breakfast, which we quickly learned was a big inconvenience as they struggled to fit us in. That brings me to the food. Paid extra to have breakfast included, waited 30 minutes for vegan sausages which had to ask 3 different members of staff for before even being acknowledged despite them being in the menu. No veggie bacon either. The room was clean, but the toilet roll holder was hanging off the wall.

The lady on the welcome desk this morning was so kind and bubbly. The restaurant was full for breakfast but she made space for us as a family of four to fit in. Good food and friendly service. Thank you

Room was lovely and very comfy.evening meal was absolutely delicious, however the cooked breakfast and coffee were cold , the whole lot including fried eggs were cold. I advised a member of staff whose reply was really rude and never came to clear the table while we were there ! We only wanted to let them know! Its a shame as the food looked delicious.

Stayed here after being at Longleat Safari Park for the festival of light. Check in was smooth and quick.
After we found our room we went to the beefeater attached and had a good dinner. Will be back again

Staff very professional and helpful. Cara on reception answered every question and went out of her way to make sure I had what I needed.

The receptionist named Cara was very welcoming! Gave excellent service 10/10 would recommend staying here just for the service :)

In die Jahre gekommenes Hotel mit ekligem Teppich. Gut sind die Matratzen.

Me and my wife stopped here for two days and I must say from start to finish our stay was excellent. The staff were friendly and helpful, the rooms were clean and there was plenty of parking. It is sited within easy reach of longleat ,bath etc.so it's a good base to start from. It's next to a beefeater and the food is excellent but book all your meals when you book your stay to avoid disappointment .

We booked premier plus rooms and they were shabby, run down and lacking in the comfort snd luxury you would expect by forking out extra money to upgrade to these. Our room didn’t have a toilet roll holder on the wall and the cleaning staff neglected to provide full rolls for us, instead having to use the scraps that were left. My mum’s room was missing the remote control so she couldn’t watch tv. We raised these concerns as well as requesting a fan. Even though the room had an aircon unit, it only went down to 19 degrees. The poor lady at the reception seemed to be working alone so tried her best to sort out things where she could but there was no offer of refunds or free drinks to make up for these issues. The fan never turned up but i see from other posts that they received one so god knows where it went?!
The Beefeater restaurant service was slow and painful and they seemed to have run out of a lot of items- on a Monday night?!
As other posters mentioned, the proximity to Longleat was the biggest draw to this hotel and was the only real bonus. Thank goodness we only had one night here!

Really good value for money! Lovely comfy beds, free parking and free WiFi. This premier inn is great and still has a full restaurant for breakfast/dinner. Rooms were great, very modern and everything works well. Tiny negative is WiFi can be slow but it's free and doesn't impact the stay at all. We stayed in a family room and had lots of space. Slept beautifully too! Easy to park for. Check in was really easy, they've added new check in machines which work well too.

Cara is an amazing asset to your team.

I checked in pretty late in the evening with an unhappy little one. To be greeted by a genuine smile and an actual conversation. The small things do go a long way.

The rooms are always neatly presented.
Travel cot or bed guard are provided at no extra expense.

I have stayed in this establishment multiple times and I will continue to do so on all of my visits.

Thank you for making our evening Cara!

Cara on reception was very professional and generally bubbly and happy whilst she checked me in making the experience a lot more pleasant

The room had been cleaned and prepared well. Thank you Sophie for that. The work of the hostesses and hosts is always appreciated. The reception and check-in was welcoming and efficient. Thank you.

No problems with the room it appeared to have been refurbished. Shame we can't say the same about the Beefeater. Sadly needing an upgrade. Some of the seating was badly torn and alot of wear on tear on show throughout. Food was good the meal deal is good value but be warned if you want scrambled eggs you have to ask.

Generally average, Had issues with hot water, and the evening meal experience was slow and disjointed. Other than that, it was a room, with a bed so it served the purpose.

Really nice welcome on arrival, we booked a premier plus room and was good value for money. Slept really well and room was mostly clean, just a small mark on one of the pillows. We would return.

Stayed for a 1 night stay as we were going to Longleat the following day. Good stay, staff really lovely, room spacious enough for what we needed, comfy bed, good shower, rooms were quiet, a little above average price for stay.

There were some negatives but that was from the Restaurant/Beefeater side which is a shame as this is attached to Premier Inn. There was no ice all day and a soft drink from the pump was flat, so a warm flat drink was not the best. All the female staff were really lovely and helpful, the one gentleman behind the bar was more interested in sitting in the office which is right beside the bar on his phone than serving any customers.
Food was ok for Dinner, mixed grill was missing sausages that was on the menu but didn't mention it as was unsure if we read it right but noticed on the menu after and yes there were missing.
Breakfast the following morning was cold and only choice of fried eggs no other choice on offer.
Carpets were dirty definitely hadn't been vacuumed from the night before.