Premier Inn Koeln City Centre

Tracy and Kelly were great. Kelly went out her way to make sure everything was made easy for my stay. Both a credit to the company.

Rooms very dirty cob webs and walls dirty , bathroom was dirty very thin walls lots of noise, hard beds no view from window just brick wall

Room was clean and spacious but toilet was bizarre .. like a child seat on an adult loo so it was ill fitting and uncomfortable. Staff are helpful and welcoming on check in. Breakfast at Beefeater was lovely but wouldn't have dinner if we stayed again(tasteless and dry). Short distance by car to Lemon Quay for shopping and restaurants.

All team working very accommodating and polite, Tracy (without a E) very professional & helpful with all the guests and making sure I had enough toilet roll for my snotty nose

Absolutely amazing service banging rooms had a banging experience the food was amazing also and Tracy was a great member of staff

Absolutely amazing staff were so helpful and on hand to help with everything. Tracy in particular went above and beyond

One women stood out in particular named Tracy. I had a formal meal and stressed about sorting out my tie. Tracy with a bright beautiful smile came over to help. She said she was unsure but tied it exceptionally well. I was flattered when she said “you scrub up quite well”. Tracy 100% deserves a pay rise and the best treatment from all customers.

The Hotel in Truro is nice and Clean I’ve been here many times and I always ask my company to book me hotel here is really nice and the staff are friendly

We've just come back from a great weekend stay for the university open day. It is very conveniently located for the Penryn campus. The staff here were fantastic, super helpful and friendly. The hotel itself could do with some updating it looks a little tired on the outside with a faded sign. But overall a great stay and would stay here again if we're down this way again.

Always great welcome from Tracy Kelly and all on reception. I stay here for couple nights a week for work. Great new rooms. Its home from home

We've stayed at this hotel a few times. This was definitely our worst experience and we will probably not return. We felt it was looking tired, and there was an air of "not bothering to look after the guests". We were there for 3 nights. Our room wasn't serviced in that time. It was not made clear to us that we would need to ask for this if we wanted it (if they even did that). Bathroom smelled musty. (Our other family members staying there had a worse experience of musty bathroom to us.) Our toilet seat wasn't the correct one for the toilet bowl. Other family members reported the same for their toilets. There was building work going on, which we were notified about, but we didn't expect all the trades vehicles to be parked in the guest spaces, when we could see a nice area they had fenced off that they could have parked in.
The food was acceptable and service mostly ok, but for what we paid we felt it was overpriced and they need to take a serious look at what they're offering and the price. I'm sure my other family members won't be returning either.
The chairs in the bar area of the Beefeater were in need of repair.
Note, this hotel does not have a lift, but we were on the ground floor this time.

Another warm and friendly welcome by the team on reception, as always.
We stayed in one of the new Premier Rooms .. absolutely fantastic...very comfortable bed . lovely powerful shower, fridge and coffee machine
Very reasonably priced for half term weekend
The breakfast was very good, if a bit hectic due the number of guests .Felt sorry for the overworked staff
Yet again another excellent stay

Great stay, Phenomenal room. Special thank you to Chelsie for sorting us a room change from a twin to a double room and helping us out!

Lovely clean and affordable room and staff are amazing and so helpful would recommend this hotel to anyone who is staying in Cornwall

A reliable Premiere inn visit - slept brilliantly in a comfy bed and clean well equipped room with en suite. Everything I needed at a great price for my business trip.

Good value for money. Well placed hotel. Entrance sign is needed. We couldn't find the entrance door easily when we arrived in the dark! No hairdryer or extra pillows in the room. They were in the middle of renovation but that didn't affect our stay.

Staff were great, rooms could do with some improvement and our view from the window was a brick wall. Rooms smelt damp and instead of a bedside table I was given a bar stool which made me laugh! Parts of the room were falling apart like the edges of the shelves etc. My son's bed was rock hard but the other beds were comfortable. Location is great for a short drive to the beach but not many shops or anything around in walking distance.

We stayed for one night, the room & bathroom were very nice & clean. We booked the meal deal & had an evening meal with a drink & breakfast in the morning. The food was good & the staff were helpful & friendly. We would happily stay here again.

My wife and I, who live in the area, went for breakfast. We were astonished at the restaurant manager who was utterly overworked and rushed from one task to the next just about keeping things going. We don't know how he coped.

My wife and I stayed in a Premium Plus room at the Premier Inn in Truro, and sadly it fell well short of expectations. On arrival the welcome was unenthusiastic, setting the tone for the stay. The heating didn’t work, the toilet roll holder fell off the wall, and overall the room felt tired and poorly maintained. For a “premium” upgrade, it was very underwhelming. We were also not informed at the time of booking that builders would be on site, which added to the disruption.
The adjoining Beefeater pub was equally disappointing. Service was slow and disorganised — we waited 40 minutes for our food, and when it finally arrived the steak was not cooked as requested and the presentation was poor. For the price, the quality was far below what we’ve experienced at other Premier Inns and Beefeaters.
Overall, a very disappointing stay that did not justify the “Premium Plus” label.