Premier Inn Stevenage North

I stayed at the Premier Inn with my 6-year-old son while my partner was having surgery at lister hospital, and honestly the team were amazing from start to finish. Being from Birmingham, it already felt a bit daunting being away from home in such a stressful time, but they really went out of their way to make us feel comfortable.

One lady especially – Tara – was absolutely brilliant. She didn’t just do her job, she genuinely cared. She checked in on us, made sure we had everything we needed, and was just so warm and accommodating. Little things she did made such a big difference when I was feeling worried and tired.

The hotel was clean, quiet and exactly what we needed, but it was the staff that made it stand out. Thank you to the whole team, and especially Tara, for making a difficult week that bit easier. Would definitely recommend and stay again.

Excellent service, food was great and a big thanks to Tara and Terry, they have been super friendly and helpful whilst I stayed there.
Will stay there again as and when needed.

Room was nice and clean, reception staff were very warm and friendly.

Lucy gave extremely good customer service in The Social. Food was nice, atmosphere good.

Another excellent stay . Staff always friendly & helpful. Even better now they have opened their own dinning and drinks restaurant within the hotel building

Had a fabulous stay with a friend for a friend’s reunion. Big shout out to Jax, Sharon and Tara for making us so welcome and looking after us. We will definitely be back.

I stayed at Premier Inn Stevenage and wanted to shout out and thank the whole team - Tara Hotel Manager, Alexia, Jax & Sharon.. Great service - thank you.

One suggestion to improve is menu - it would be super to have options such as jacket spuds on the menu - cheap but nutritious!

Thank you

From the moment I walked through the door I was attended to straight away, I was already booked in but my husband was having a big operation at the Lister which is next door. They soon booked me in for an earlier check in and for a single woman staying alone in a sensitive time all of the staff were so welcoming and asked me how I was and how my husband was.
Big thank you to Tara Sharon Alexia Dominique and Lewis. The hotel is so comfortable food excellent but cannot praise the staff enough. I will be recommending to all my friends as the best Premier Inn I have stayed in.

I stayed at this hotel last weekend with my husband, excellent hospitality for the minute I walked through the door. Hotel was lovely clean and welcoming. Room are beautiful and smelt amazing. Staff were very attentive with a little mention for Sharon and Jackie who were amazing. visited the restaurant in the morning had a lovely breakfast. Will 100% be back when next time I’m in town 😀

Amazing staff, Tara, Alexia and Kian were brilliant on the reception and in the restaurant. The chefs cook quality food and there is a good atmosphere in the new Social restaurant. High quality room, just what I needed and in a good location with plenty of things to do in town.

I had a fantastic stay on 27th September. Kian and Jackie were welcoming and attentive, and Tara arranged a perfect, spotless room. Breakfast was excellent, and the stay made our family celebration even more special.
The breakfast was delicious and I will return.

Ideally situated twenty minutes walk to Stevenage old town just off the A1. Our twin room was at the front and we were not troubled by traffic noise we had a very good night sleep. As previous reviews stated there is no air conditioning just a fan in the room if required but we didnt find this a problem. There is a nice in house restaurant /bar if you require a meal in the evening we choose to have breakfast which was in our opinion very good. The bonus for us was the staff smiled and were very helpful it was a good experience and we would return again when in the area thanks Bluemoon

Nice looking place, but you can't see the back of.yhe hotel. There is an embankment going up to the 2nd floor. This means there is no air movement and with no air conditioning it's like a sauna during the night. Worst night's sleep I've had at a main steam hotel chain. It is advertised as free WiFi, but to be able to stream to your phone or tablet will cost £5, the basic "free" WiFi doesn't allow this.

No restaurant to eat in although it is advertised as having a betrayer on site but this had closed over a year ago
Not able to use the bar as not enough staff on duty

Ideal location, rooms clean and staff very friendly the only downside is there's no air conditioning so it was uncomfortable as the fan you get is very noisy and it blows the warm air around

I came in for breakfast and had such a lovely experience. Tara, the hotel manager, was very welcoming and helpful from the moment I arrived. In the restaurant, Jacks was extremely friendly and took the time to explain the process of the new setup, which I really appreciated. Sharon was also kind and attentive, making sure everything went smoothly.

The food itself was amazing—fresh, tasty, and beautifully presented. Dominique, the chef, even came out to introduce herself at the hot food station, which was such a thoughtful touch and made the experience feel very personal.

Overall, the service and food were excellent. A big thank you to the whole team for making breakfast such a great start to the day!

So, firstly I'd like to say the staff are super helpful and friendly. Alexia always greets you with a huge welcoming smile, as does Jax and Kian. These 3 stand out to me as really good, dedicated employers. Keep up the good work guys.

My only negative was the lack of AC in the room. However, I know the staff have no control over this.

Very friendly staff, room excellent, food both in an evening and breakfast were good. Enjoyable stay very good service cannot fault. Will certainly visit again.

I enjoyed my stay, staff were friendly.
Room was clean and comfortable. Breakfast was good as well.
Great value for money.

Needed somewhere to stay at short notice and even though was more expensive than we needed it to be we stayed here due to premier inn having a 12pm check-out time

Went here last week for my mums birthday. Was welcomed by Tara on the front desk with a lovely smile and welcome as always. The staff knew it was my mums birthday and went above to make her birthday and stay amazing. We always come to this hotel when we come to stevenage to vist family. The whole staff are like family/ friends now. The breakfast is nice cooked by a lovely lady cheff( sorry did not catch her name).
But all the staff here are lovely and chatty. Tara and her team is what makes this hotel great they work so hard and always friendly with a chat and a smile. Sharon , Lewis, alexia jax, Kian we have already booked another stay.