Premier Inn Barnstaple

Had a wonderful stay here.First time usingPremier Plus facilities and it really was great. Hotel spotlessly clean and staff very helpful.

Freddie and Sue handled this mornings fire alarm very well in my opinion. After having to evacuate us all at 6 am. Dealing with the fire crews and sourcing the alarm codes. Very well.done. not an easy situation at all. At 6 am.
Great staff.

Location :- this premier inn is located 5 mins away from the town center. With parking on site ( just remember to put in your details / car reg ) when you check in to avoid any parking fine. Plenty of parking.

Staff :- Very pleasant staff. Went downstairs to ask for extra milk and coffee. Ended up with a bag full of them. Very pleased.

Room :- I opted for the Premier Plus room this time around and I was pleasantly surprised. They had a mini fridge , coffee machine , and to top it off a wireless charging pad on the side of the bed. Spacious room with modern looks to it.

Restaurant / food :- The restaurant is literally next to the hotel / again make sure you put your car reg in to avoid any fines. The restaurant itself was rather big space wise. Staff took me to my table. Got there early than usual / about 6pm so the restaurant wasn't that busy. Opted for a side of garlic bread with the Korean style burger. Both of which was cooked to the tee. 10/10 for the food.

Had a great stay here. Staff were really friendly. The room was so good. It was so modern and clean. Just been decorated to a very high standard. The bed was so comfortable. Had room and meal deal for less than £100. Absolute bargain. Evening meal was awesome and so was breakfast. Definitely stay again and recommend to anyone. 😊👍🏻

We stayed for 3 nights for a visit with family.
Room was nice, modern, clean and lots of space.
WiFi was ok on the whole.
Bathroom was nice and clean and modern.
Breakfast was good, lots of choice and was easy to book a table at reception.
We had an evening meal 1 night in the barum gate next door. Food and drinks were good with lots of choice.
Was plenty of parking available.
Even tho they have building work going on there was very little noise and then only slightly on the Monday morning around 9am.

I stayed in a premium plus room for one night for work.

The hotel is undergoing major refurbishment. Fair enough.
The staff were friendly & helpful and the breakfast was fine.
The room was a good size with a comfortable bed.

However, there was no hot water which meant I had a cold shower.
I had wet hair and the hairdryer did not work.
Although the room was nice and clean, it had an awful smell and I had to open the window overnight to get rid of the smell.

This level of service was not acceptable for a cost of £99 per night + £9.99 for breakfast.
No apology was given regarding the water situation. Very poor.

Excellent service from reception staff, super friendly and welcoming.

Superb value for money room with every that we needed provided for.

Thanks very much.

I was given one of the recently lovely refurbished rooms on the ground floor which was a double plus divan. The bath / shower room is modern and stylish, non slip floor, refillable Baylis & Harding toiletries, plenty of hot water with a rain shower and a hand held shower. Water saving sink tap and toilet flush. Stylish decor in the room, scandi design feel. adjustable bedside lights although main lights are a bit harsh. Adequate clothes hanging and storage for a short stay. Tea, coffee and milk tops ups are available. Adjacent pub / restaurant with pleasant ambiance, good drinks / wine selection and typical pub grub food t reasonable prices. All staff very welcoming and helpful. Big car park.

Great stay here.
Vicky and the staff are all nice.
Rooms have been refurbed and all clean and new.
Nothing bad to say.
This is our third stay and it’s always good

Comfortable, clean and well maintained rooms with adequate space to relax and make full use of the facilities after a full day in work.
The staff are always helpful and make me feel welcome during my repeated visits as business trips. I genuinely couldn’t ask more.

Amazing location with amazing staff. Plenty of walk trails near by. Hotel was easy to find, plenty of signage. If there is any issues trying to find the place the staff is amazing and will lead you in the right direction. The atmosphere in the hotel is amazing the staff make it homely and you will have a good laugh and a joke with them. The rooms are cosy and probably one of the best premier inn I stayed at.

The hotel was undergoing a major refurbishment during our stay which we were informed about beforehand, we still decided to stay as it was a one night stop over for us.
I agree with over previous reviews that yes the hotel was tired, shabby and in need of modernisation and refurbishment, our room did smell musty and our bin had not been emptied which contained lager cans which didn’t help the smell of stale lager wafting through the room.
The bathroom did have mould in the corners and in the tile grouting which in my opinion can easily be removed with mould and mildew spray, so cleaners are responsible for this I’m guessing, unless they are not permitted to use such cleaning products which would solve the problem instantly imo.
The best experience were the two lovely ladies on reception, they went above and beyond our expectations with their friendly presence and conversation, offering recommendations on various places of interest & restaurants ( even kindly wrote down a list of places for us, thank you ladies, sorry I forgot both your names)
They explained about the refurb during check in too, it was a shame because if we had booked a few weeks later then my review would have been a 5 star, but deducted 1 star for unclean room and 1 star for general tired appearance of hotel.
5 star to the ladies though, they are usually the ones that guests moan to first.

We had a really great experience. We stayed 1 night, the reception staff were super helpful & friendly. The room was clean, the tea & coffee was stocked well. We had evening meal & breakfast, the food was fantastic. Would definitely book here again.

We have stayed in many premier inns over the years and usually have had a positive experience , this one however was terrible , it was dirty, staff were rude , and one fan that didn’t work properly !
On arrival we were told they were under refurbishment and I could pay extra for a premier plus room which had aircon , I said yes please the guy told me how great these rooms are etc etc and the price but then said but we have none !!!!
We went to our room it smelled musty and also a stale smell of sick , sheets were dirty and the heat was unbearable 😩
We promptly left !!!
One of the cleaners said come back in six weeks things will be better then !!!

The hotel from hell. The FAMILY room we booked for our "rest easy" holiday smelt of mould so strongly we complained in the first 10 secs. The hotel reception had to explain that the whole hotel smelt of mould, Premier Inn are aware, and every room is as bad and smells of mould as the next. The room was run down, the bathroom also stunk of mould and was covered in it. It was hard and uncomfortable to sleep in the room as it was damp and smelt of mould so badly. The kids cried, the wife cried and it basically ruined the holiday. On Friday night the room above played music so loud the whole hotel complained, and then the same room did it again Saturday, and all this whilst breathing in mould. Premier inn should be ashamed to advertise and rent rooms out in this condition. Premier inn are so aware of the mould situation in ALL the rooms, (i complained and staff took me around another 2 rooms and they ALL smelt) they are referbishing the hotel due to the mould, but still rented the room out. That's admission in the first instance. I will be taking my children to the Drs as my eldest now has a cough after 3 nights sleeping in that bio hazard of a room and I'm worried it's due to spores. Why didn't I book another hotel? Well, after driving 5 hours and it being our only holiday, with no refund, plus a bank holiday wknd, every other hotel was full!. Awful, disgusting, dangerous and a health hazard. Premier Inn, you should be ashamed.

We stayed as a couple in a double room , plus family member in an accessible rooming the annexe building.
THE BAD
Both rooms looked old, tired & not particularly clean generally- bathrooms in particular.
There was peeling paint/ wallpaper in both rooms and in general areas of reception & restaurant.
A stale/stagnant smell was in both rooms ? due to what/from where?- note several other reviews mention this.
The carpet in our room(50) was " sticky" in places so quickly decided it was shoes on" all the time.
Outdoor areas by restaurant/pub untidy & dirty Friday evening g to Sunday morning- rubbish on ground, cigarette butt's.
Very poor customer service from
check- in Friday evening to check out Sunday morning shown by unfriendly staff minimal eye contact with us, no recognition when we approached desk- continued their own staff conversations or looking at laptop.
Poor customer service in restaurant at breakfast time also from the the few staff there were. Only exception was the young waitress in restsurant on Friday evening who was friendly & really helpful.
MANAGEMENT NEED TO CONSIDER
Inadequate number of "DisabledParking " spaces- 3 for whole hotel ( aware this is dependant on local authority planning), a disabled space would have been needed disabled space
THE GOOD
- Table Table restaurant waitress
evening of Friday 22nd August
-Location, easily accessible & easy
to get around Barnstsble
- Comfy bed, quiet room.

Room was swelteringly hot, room smelt appallingly seemingly from bathroom, duvet was stained and horrible. Mentioned room issues to receptionist who said the rooms are disgusting and that it is known by Premier Inn. Would not stay here again.

The room had an intolerable odour, possibly stale water on the carpet or possibly sewage from the bathroom. They were unable to move me and I was unable to stay for the second night so had to move to (and pay for) another hotel. There was no customer service after 5pm so have been unable to secure a refund.

The hotel room was unbearably warm. 27°C at night, even when it was cool outside. It was uncomfortable to just exist in that room. I will never stay there again.

We were warmly welcomed and the checkin process was quick. (Check out was also very easy.) The room was comfortable, quiet, relaxing and clean. Breakfast was the usual... Good selection and availability. You could eat enough for a whole day here.