Premier Inn Exeter - Countess Wear

Usually when you stay at a Premier Inn, you know what you’re getting. Unfortunately, this hotel is in dire need of a glow-up. It smelled damp, our room was dirty (bugs squished on bathroom walls and ceiling), mould both in the bathroom and around bedroom windows plus the head boards had large greasy head marks on either side!
The food in the restaurant was overcooked and flavourless. Our table was dirty and sticky. Breakfast was dry too as if it had been sitting around awhile. The evening restaurant manager was very brusque and even left in the middle of taking our order to berate the hotel manager for not having the up-to-date menus in the rooms.
The saving grace was a helpful, friendly receptionist.
We would have said something at the time but wanted to get away as we had a family funeral to attend.
The cheaper price should have been a warning sign.

Rooms are functional and cheap. The reception staff are amazing and so helpful. Diane helped me hugely when I accidentally double booked.

Free parking, restaurant next door. Very clean room, 10min to city centre. Quiet place. The receptionist was very friendly 😉

Had a great time staying at the hotel, the reception staff were friendly and there was ample parking space! We also enjoying an evening meal at the attached restaurant which was convenient.

Room was small and noisy from above. Asked for extra bath towel but never given. We were a couple but had to share the one towel. Bedding had dirty marks on. Nobody on desk most of time and buzzer never answered.

Dining area in adjacent Beefeater very run down. Grubby carpet in dire need of renewal.

Our premier inn experience is usually very good but I would not recommend this branch to anybody.

Stephan ( not sure if that’s how it’s spelt) blokes on fire short staffed but looked after everyone including my table under a lot of pressure but blokes on it , food not bad beers good nice location rooms ok

We rarely use hotels etc & have never used a Premier Inn before,HOWEVER our visit has changed that, just had 2 nights at the Countess Wear in Exeter & thoroughly enjoyed it. Same can be said for the food in the adjoining Beefeater restaurant. Both very pleasantly surprising. Thank You

Checked in by Lucy. What a great example of how the job should be done by this fine young lady . Smiling , chatty and actually made customers feel welcome . Every premier inn should have a Lucy on reception . Fantastic ambassador for the company.

Lovely stay, the room was clean and very comfortable, with a quiet atmosphere perfect for resting. The staff were friendly, polite and always helpful. Would definitely recommend.

Awful - tried to book in 1 hour early but was told would charge me extra. I cane back st 9pm and took 30 mins for someone to brother to turn up. Awful.

Stayed at this Premier Inn while in Exeter as my usual one was full. I was a little apprehensive due to some of the reviews, but I didn’t need to worry, clean warm rooms, excellent bed and bedding and free parking with the most warmest of welcome from Lucy the receptionist. I actually found this premier to have a little charm and character in comparison to most, even some beautiful flowers around the building and in reception.

Great WiFi, and some good grub in the beefeater next door.

Book for one night here not stay before. Staff were polite and helpful and our room was clean and bathroom was too . Room was just a bit dated to others we stay in plus windows you could see needed to be change as glass blowing . Had a small step going in to the room which we said was fine for us just people next to us we did see them coming out of there room and they said they still trip if there was a sign telling you up . If we are in the area again we look at here to stay again hopefully it get updated at some point and windows sorted soon plus at other premier inn round the area

Great location, good food. Staff friendly and clean room. Arrived late at night for a check in and wasn’t a problem for the front desk staff.

Nice bed, good shower. Room key did not work consistently. Good selection of tea/coffe and availability of additional milk cartons.

While it’s not a luxury property, everything I needed was there. It’s clear that the people working here care about their guests and go the extra mile to make sure your stay is pleasant. The food in the restaurant was also good for the value. Pe

We chose this particular Premier Inn because of its location but were bitterly disappointed. The hotel ( motel really ) is in desperate need of refurbishment - the photos on TA convey a modern 3 star venue, whereas in truth, without the parking & some other facilities it would struggle to be awarded 2 stars. There’s no air conditioning, or fans to cool the rooms, and we were kept awake by a faulty bathroom extractor fan that couldn’t be turned off. Until the hotel has been completely refurbished best avoided.

The young girl Maddy was really nice and helpful with everything I had asked of her. Would 100% come again, excellent service! 😁

The hotel was clean and comfortable as we would expect. The bed was comfy but the pillows were rather hard. There was disabled parking right by the door which was a bonus for us not having to take the luggage too far.

Good value. Was a bit worried when I saw on the map that it is by a big roundabout but our room (44) was very quiet. There was plenty of free parking close to our room. The room we had was for 2 ie twin beds. There was no room for a sofa like in most Premier Inns.

Shocking place all round, bedroom was dirty and mouldy, holes in the bed sheets along with stains, sweet wrappers on the floor and stains. Bathroom was disgusting. I’m writing this on behalf of my partner who was attending a funeral, she complained and was moved to central Exeter. The photos she took are shocking ! A long way from the tv ads !