Premier Inn London Croydon South - A212

Excellent as always! We booked one of the accessibility/ reduced mobility rooms which was just what we needed.
All of the staff were very helpful and kind, and we are already looking forward to our next visit.

Reception were so helpful to help an issue with my booking and accommodate another nights stay, really great.
Great location on the outskirts of the town centre.

Always very friendly staff. Ample free parking (rare these days) Tania In the breakfast room always very chirpy and friendly. I stay here just to see Tania's smiling face in the morning.

The hotel met and in a couple of areas exceeded our expectation. The reception we received was first class. The rooms and facilities are no less than one might expect of the brand. However, the location is not great if you want to leave the car parked up but hey there is a tram service not far away.

I used the grab and go service for the week I stay and got to say how pleasant and professional Tania was she remember what I had from day 1 she is a credit to the company

We stayed one night, October 10th as we were going to a nearby wedding. The gentleman who checked us in and out the next day could not have been more helpful, friendly or professional. He was absolutely lovely and made us feel very welcome even though he was quite busy. We spent a very comfortable night in our spacious room and the next morning a lovely lady served us out breakfast. She was cheerful and very pleasant also. We will use Premier Inn again. Thank you.

This is such a quiet and peaceful place with excellent rooms, 5-star cleanliness. Had the best breakfast roll ever😊. Friendly and available staff.
The free wifi was abit slow up stairs if this can be checked

WiFi is shockingly bad

Friendly and helpful staff. Clean hotel. Wi-fi could be better. Useful to have mini cab availability. Rooms comfortable

Upon arrival in the car park, things looked promising. From the outside, the hotel looks modern and reception was clean and welcoming. That is where the positives end.

The room STANK of damp as soon as we opened the door. Inspecting the room, we found the bathroom door to be swollen with moisture and damp patches all over the walls - including behind the sofa. The bed was way too high and difficult to get on to (I am a 5’6 woman so not exactly short), and the mattress was hard and uncomfortable. Thought about sleeping on the sofa but that was equally unpleasant. Even the shower wasn’t working right, with the controls wired in backwards, meaning you had to turn it to cold to warm up etc.

We have had to wash all our clothes and our hair as soon as we arrived home, as the smell has lingered on them. Needless to say we will not be returning.

This premier inn is well placed for Croydon and is easy to get to from the M25, the staff and helpful but not to overbearing. Breakfast was freshly cooked and very well presented.

Stayed for 3 nights excellent service from reception team and housekeeper.Thank you for providing water bottles during our stay

The room was quite dirty, the shower screen was gunky and there was stains on the armchair. There was a duvet in a bin bag under the bed. The wifi didn't work in my room. It was the cheapest thing available and did have free parking, but for £180 for 2 nights (not including food mind you) i would have expected better.

By far the worst hotel that I have ever stayed in. The WiFi does not work, if you are with O2 you can expect no phone reception whilst in the hotel. Room climate controls do not work, or do not exist and the windows have limited opening. Moreover, the TVs are not smart enabled, so no YouTube or apps available.

Currently building works are being done and although this finishes at 17:00 every day, the noise does stop. The constant noise from all the builders outside slamming work van doors and sitting in the vehicles with music and engines running carry on until late at night.

On a positive note, the staff here have been extremely supportive and welcoming. I can honestly say that I have witnessed firsthand the patience and professionalism far above the expectations of such a run down hotel, which otherwise would have made this an unbearable experience.

Furthermore, I would like to highlight the lady at the front desk who was working the evening/ night shifts, I believe she needs recognition for her attitude and knowledge that exemplifies the best in hospitality. I honestly believe that due to the outstanding service and hospitality, this staff member has exhibited that she would not be out of place working in a 5 star hotel.

Room as expected to Premier Inn standard. Reception greeting and customer service poor. Upon arrival no greeting and the male staff member on a personal phone call. Waited several minutes for recognition and then the attitude was one of inconvenience!

Perfect price, service, comfort and consistency are hallmarks of premier Inn . My first choice for short stays across the UK

I was in London near Croydon recently, and was looking for a place to stay with my partner. I chose to stay at Premier Inn, South Croydon and I was so impressed. Surrounded all around by greenery, the place sits nicely in a peaceful area. I was skeptical about how clean the rooms would be, but I was amazed at the cleanliness and how spacious they were, the bed was so comfortable that I had one of the best sleep in a long time. Staff were very welcoming and friendly at all points during my stay. The on-site restaurant, Beefeater, had good options for Breakfast & Dinner, and It was a delightful dining experience for us. They have free parking which I feel is convenient & advantageous for travellers with vehicles. I definitely recommend this property, especially for it's serene environment, comfort and top quality service.

Best premier inn I stayed so far.warm welcoming from teams and excellent service provided during my stay.room was spotless clean .nice and quit location . Free parking as well lot of space.they do real good deal on meal deal. Worth to try good selection of menu

The hotel welcomed us with cold water after a long drive and sweet treats waiting in our room—such a thoughtful touch. The housekeeping team greeted us warmly every morning and kept everything spotless. A special thanks to the gentleman at the front desk in the morning—he was incredibly helpful and knowledgeable, even guiding us about the local transport options. Looking forward to coming back again!

After a 5 hour drive, with kids asleep in the room including my 4 year old daughter, to be awoken by a large male employee. At 1:30am “Looking forward a room to put a guest” was not at all ideal. Time Is now 3:40am, still can’t sleep as we feel unsafe.

I’ll be wanting more than a refund. That’s for sure.