Premier Inn Bracknell - Twin Bridges

Decent

I cannot describe how far below standard Premier Inn standards this place is. I have a Business Booker account with Premier Inn and stay 1 or 2 nights every week, this place needs to be deleted from their portfolio and shut down, it is truly dreadful.

Forgetting the obvious things that other reviews say about no parking, terrible food, no Aircon and poor standards of cleaning, for me (staying in December) no heating in the rooms (and I do mean plural because I had to change due to the noise coming from the floor above) is unforgivable. To walk into two separate rooms, both of them having their windows wide open so there resemble a fridge and to have no form of heating apart from a tiny in adequate oil heater is simply diabolical. On top of that to reiterate, terrible standards of cleaning and poor decoration. The televisions in both of the rooms, were set to a volume that I could not even detect what was being said is ridiculous but that is clearly only because all of the walls and floors are Way for thin because I could honestly hear the ants walking around in the room above me. There are several Premier Inn in Bournemouth, and all of the others range from good to excellent, this place rates 0 out of 10. Once again, I will be requesting a full refund from Premier Inn business accounts, as there is no way I will be playing paying for this stay.

We had a very bad experience not been looked after by the Premier Inn as they advertise on TV causing us to come home early of the pain $400 for the weekend included the car park free outside that was a fortune

We had the best experience at the Premier Inn Central Bournemouth. We booked 5 rooms as a family to celebrate my daughter’s graduation taking place at The Pavilion across the road. The hotel was perfectly located for this but also for everything Bournemouth has to offer; the pier, beaches, gardens, bars, restaurants and shopping. The price for the best rooms was great value for money and breakfast was great. The rooms were clean, well stocked and so well sound proofed. We had the best nights sleep. Beds, quilts and pillows were spotless and top quality. Two of our rooms were booked for 2 nights and Miguel on Reception made the whole experience simple and stress free. I can’t thank him enough.

A perfect hotel for family stays
We went as a family with grandchildren in tow. The rooms were perfect and fine for our needs , clean and tidy. The staff were helpful and accommodating.
The attached restaurant was great for our needs. The staff were very friendly and the menu suited the children too. We used it for both breakfast and dinner and enjoyed the food. Thanks to Emil and Sheila who looked after us so well

This was an enquiry, before booking. Lucy made a really stressful situation into a comforting relaxing experience. She listened to my concerns, showed complete empathy and was able to assist with no hassle.

I wish all managers had these skills.
She is one in a million!!! 👌

Letter of Commendation

To the Management Team,

I don’t often find the time — or the genuine need — to write letters of commendation. I travel extensively for work and stay across a broad range of hotel groups, from IHG and Hyatt to Marriott and Hilton. Consistency varies, service varies, and usually the experience is simply “good enough” for the nature of my job.

My two-week stay at Premier Inn has stood out so clearly that it warranted being put on record.

Everything started with a genuine welcome from the two lynchpins of your hotel, Gary and Brogan. Their professionalism, warmth, and day-to-day presence set the tone from the moment I arrived. They remained visible and engaged throughout my stay, and in my view they are managers in all but title — the type of talent any organisation should be developing for the next step.

They were supported by an excellent night team who handled my overnight working patterns and regular late-night cigarette breaks with patience, good humour, and a constant “Is there anything you need?” attitude. Not once did I feel like an inconvenience; if anything, they made the disruption feel normal.

The service has been seamless, consistent, and genuinely welcoming in a way that’s rare in this industry.

Please pass on my thanks to the whole team. They are a credit to your brand, and they made what could have been a stressful two weeks feel comfortable, supported, and easy.

Kind regards,
Ashley Cave

I've stayed in a tonne of Premier Inns over the UK due to the nature of my work, but in this instance I popped down to visit a couple of friends. Miguel takes the crown for the best service I've received in a PI to date. Accommodating, friendly, personal and funny. A real pleasure to stay and I will return. Huge thanks to Miguel and the team!

There is NO heating at all at this hotel, or so the man in front desk told us, we had none in our room and was given an oil heater that took hours to even start to warm the room, there is also no parking which does state on site however directions for car park to use are useless. Breakfast was a shambles, no fresh food and 1 coffee machine broken and 1 empty, tables not cleared or cleaned. Wallpaper hanging off walls in corridors. I have stayed in many premier inns over the years and this has to be worst yet. I have 5 more different locations booked over the next few months at premier inns but am now reconsidering my choice in hotels. This hotel was not modern, clean or comfortable.

We booked for 2 nights, the hotel was exceptionally clean. We had a family room which was perfect
The restaurant and food quality was amazing and Miguel went above and beyond for us he is a true asset to the hotel
Most definitely would book again such a pleasant experience thank you Miguel and staff keep up the great work

Have stayed at various Premier Inns but this one is the best. The location is perfect. The rooms are lovely , staff are very attentive ,go above and beyond. It was lovely to see Miguel the manager having met him previously at another hotel, one of the nicest men you could meet, genuinely interested in his customers, interacting with them and getting to know them rather than sitting in an office. I look forward to coming back in the future.

Clean, comfortable room with a great shower. Good, friendly service. Had a drink in the bar to finish a day out, also good service and a nice bar area.

I received brilliant service by Sheila at breakfast she was very helpful and polite and couldn’t ask for a better service

The hotel is lovely, the location is great just by town and the beach with plenty to do around! We had a lovely welcome from Miguel who went above and beyond to make our stay amazing, the room was stunning I didn’t even know premier inn did rooms this nice! The view from the window was gorgeous, it’s just a shame you can’t go onto the balcony! Overall I’d highly recommend and a huge thank you to Miguel for making our stay so amazing!

Disgusted! £240 for a 2 night stay! If I had a van I would have slept in it! Room and bathroom outdated and smelly! Shower looked and smelled urine stained! Restaurant Ha! Again a cook who can’t poach an egg! More Brittania than Premier! A race to the the bottom! Close it

Miguel was a ledgend! He really looked after us on my partners birthday, made the check in so easy and he was so pocket and funny.. the bar was great and cosy.. we had a wonderful time thank you!!

Amazing stay at the Bournemouth Central premier inn. This was the cleanest premier inn I have stayed in for a long long time.
Staff very friendly and helpful and Miguel the manger made us feel at home. Well done, great hotel for visiting Bournemouth.

Miguel and his team were outstanding. As a solo female traveller I felt very safe, the room was really clean and the bed super comfy and the food was great. Would 💯recommend!

Stayed here when taking our 2 grandchildren to Lapland UK.
Hotel was easy to find, staff were lovely. Room was good. Price was excellent and included free breakfast for the little ones.

One of the better Premier Inns we have stayed at. Good location - opposite the Pavilion theatre and the gardens, and about 10 minutes' walk from the front.
Our room (217) was comfortable even without aircon (our window opened for fresh air). We had an electric radiator to keep the room warm.
Breakfast was pleasant - no crowds & no kids, with a good choice of fresh food in the buffet. Miguel looked after all his customers well.
Our only concern was the dubious characters hanging around outside the hotel when we returned at 10 o'clock in the evening. There was no one manning the reception desk and any of these characters voukd gave walked into the hotel unchallenged.
Otherwise, a good choice.