Premier Inn Aberdare

The location was perfect for what we needed. Price was a bit expensive and once we were inside we noticed how run down it is. The toom smelt incredibly damp. There was black mould on the ceiling of the room and bathroom and the window was pooling water constantly. It being -2 over night we didnt keep the window open with 2 young children in the room. It was a good size room but everything smelt damo and musty. Even the clothes we wore to bed smelt musty by the morning. Was very dissapointing

Lovely place. Very clean and warm welcoming. Enjoyed ever minute of it. Very comfy beds and nice clean rooms. All staff were very welcoming and friendly. Ready to help at any time.

Positives (not many)- Very friendly and helpful staff, air conditioning.
Negatives- Upon early check in which i paid for and after a 5 and half hour journey with 2 young children we were made to wait 20 minutes in the hot car because the room wasnt prepared yet. Basic tv and to make it worse the hdmi cable and wall input were not working also behind tv was full of dust. There was a toy from the previous family left under a bed, the shower head had pink mold on it so had to shower at a relatives place, also found a false nail on the floor that wasn't ours. Finally very hard and uncomfortable pillows. I stayed at this hotel in 2019 and the quality was much better then. At almost £300 for 2 nights I expected better and will not be returning on my next trip.

Another great stay at Premier Inn at Aberdare. Staff are always super helpful. Room and area clean, quiet and great to stay to visit family in the area.

Located close to access for the Brecon Beacons, links to local transport. Friendly staff well informed who advised us for local taxis.

Not gonna lie, we love a premier inn. They're cheap and cheerful and they breakfast they provide is always banging :)

We stayed here for 2 nights last week while we were chasing waterfalls around the brecon beacons. Only a short drive away from everything you need. Next door to a brewers fayre which did the food for the hotel and a lidl or asda 2 minute walk away.

All the staff were helpful and welcoming and always gave my son a prize when he did colouring for the wall of fame- nice touch.

We will def come and stay again when in the area, thankyou guys it was a pleausre.

good

A clean friendly hotel with easy access to the beacons, Cardiff and other attraction. Staff are extremely friendly and helpful.

The service was amazing... the staff so so nice... special shout to the lively and lovely Debs and the very attractive Kayleigh.. what a pair made our trip that extra special xx thank you Girls... till next time xx

£15 charge to check in before 3pm i had to atend a wedding at 3pm so I had no choice to pay £15 charge because my wife need to do her hair and so on and the room was ready at 1pm discussed never stay there again i rather slept in the car. But the wedding was fantastic.

Restaurant and reception staff were the nicest and most helpful I have ever met. All went beyond to assist my walking group with places to visit. Researching on our behalf, providing leaflets and directions. Arranged taxis and assisted with food recommendations. Thank you

Lovely clean and comfortable room.
Staff were super friendly.
Very basic but well worth the money.
Food in the pud was OK, nice clean and friendly place.
Plenty of parking and very easy to find.
Only negative was no Iron in the room but other than this I would highly recommend.

Accessible room was set out well, the bathroom was fully accessible and easy to use. Staff were helpful and friendly and nothing was too much trouble for them.
The only small downside is the limited number of disabled parking spaces adjacent to the hotel.

Just had 2 lovely nights at this hotel and felt welcomed from the moment we stepped into the hotel.
Staff so friendly could not help us enough especially Debs she is an absolute star.
Lovely greeting with the wine and chocolate in our room for Valentine’s Day what a wonderful touch.
Room clean, showers hot, comfortable beds and a great breakfast next door.
Will certainly visit again with out any hesitation.

Lovely clean room, fantastic customer service with smiles all round. Friendly receptionist who had all the answers for us, thanks Sophie!

Good service next door too at the pub with great food, just what we needed.

Only thing I’ll mention, the shower head was cracked in our room so the bathroom had a shower too!😂

We've always liked Premier Inn, but this was a massive disappointment. This hotel apparently has a few nicely decorated, up to date and well maintained, new rooms. We got an old room with not an iota of warmth and none of that inviting feeling. On arrival at 9pm, the window was open and the room was cold. Later found out why! No ventilation in bathroom, so after a bath, the walls in the room and carpet were damp with condensation. Several lights didn't work. Bedside lights didn't even have bulbs in them! Don't know if the heating worked, but the room wasn't warm. Drab throughout. Room was obviously suffering from neglect. Staff were helpful and polite, so no complaints there. Outside there were several health and safety concerns, with most of the lights not working, the perimeter fencing falling down. Brewers Fayre was neglected in a similar manner, with worn table tops, staining above food service areas, faulty equipment, bad signage, not great service and the new "limited breakfast array" which was honestly rubbish in comparison to the old ways. Outdoor children's play area fencing was missing many panels and on one side was collapsing. Safer to have no fence!! Cutting costs, poorly staffed and yet ever expanding! Apparently one can't complain unless you're named on the booking. Wife's getaway birthday present to me. She doesn't like to comment, so as I'm not the relevant guest, I'm not entitled to have an opinion. Pointed out that my wife does not like to say anything and they haven't responded to me further! Take note, reviews from over a year ago, reflect similar points of view, so chances of improvement are slim! Plenty more to say, but I hope that you've already got the picture. It's my understanding that due to policy changes, you can no longer expect that guaranteed level of comfort and standards in this place are well below par.

Stayed in premier inn several times before, this easiest has to the worst in terms of cleanliness. The carpet was filthy!! I think I could have used a knife to scrape off the grime of the carpet, it was that thick with dirt. Carpet desperately needs to be changed. There was a durex wrapper by the side of the bed! Disgusting! Clearly a more through sweep of the room needs to be done. The bedsheets looked clean, I so hope that they were clean sheets!!

Huge shout out to Kate on nights! She was so caring and helped us out so much when my friend was ill. Best customer service we've had in a Premier Inn.
Thank you for checking on us all during their stay! Hopefully we get to see you again on their next visit.

We turned up late ish 10pm, staff asked if we needed help with the bikes I was putting in the room. Everyday always asked if we needed anything very polite.
The room was on the smaller side of thing for 4 poeple but we did have bikes in the room aswell so can't complain at all.

Hotel was a standard Premier Inn. Restaurant was disappointing, slow, over priced and food was below average